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Capital International · Banking

Banking Systems Product Specialist

Isle of Man, Douglas · Job Posted February 24, 2026
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Job Description

This role sits at the centre of the Bank’s digital ecosystem, combining deep banking knowledge with strong technical awareness. As a Banking Systems Product Specialist, you will act as a subject‑matter expert for the Bank’s core banking platform and its connected third‑party systems. You will help safeguard the stability, accuracy, and performance of the Bank’s operational environment while supporting the design and delivery of new features, products, and enhancements. This is an opportunity to shape how the Bank evolves its digital capabilities, ensuring our systems remain robust, compliant, and future‑ready.

Job Responsibility

  • Maintain and Enhance the Banking Ecosystem: Ensure the continuous health and operational performance of the core banking system and connected platforms
  • Monitor system behaviour, identify issues, and implement preventative measures to maintain stability, accuracy, and security
  • Own operational incidents from triage through to resolution, coordinating with internal teams and external vendors
  • Support Product Development & New Feature Delivery: Work closely with the Bank Product Manager and the Bank Programme Manager ensuring alignment with and delivery of the product roadmap
  • Translate business requirements into operational and technical specifications
  • Engage with system vendors to assess feasibility, design solutions, and support build cycles
  • Lead UAT/QA testing for new features and ensure readiness for deployment
  • Develop operational processes, procedures, and training materials for handover into BAU
  • Vendor & Third‑Party Management: Manage relationships with core system providers and third‑party partners
  • Coordinate release cycles, maintenance windows, and system upgrades
  • Ensure integrations (payments, FX, online banking, APIs) remain stable and aligned with business needs
  • Regulatory & Industry Alignment: Monitor regulatory and industry changes (e.g., ISO20022, payment scheme updates)
  • Ensure the Bank remains compliant and raise projects where changes are required
  • Represent the Bank at relevant industry groups and forums
  • Data, MI/BI & Continuous Improvement: Use system data to produce meaningful MI/BI that supports decision‑making and operational efficiency
  • Identify opportunities for process optimisation, automation, and improved straight‑through processing
  • Engage with Voice of the Customer insights to drive enhancements and resolve thematic issues
  • Collaboration & Stakeholder Engagement: Work collaboratively with Banking Operations, Investment Operations, Commercial teams, and Product Management to deliver a consistent and high‑quality client experience
  • Communicate clearly with both technical and non‑technical stakeholders

Requirements

  • At least 5 years’ experience working with core banking systems and third‑party integrations (payments, FX, gateways)
  • Strong understanding of banking operations: account structures, interest/tax parameters, payment cut‑offs, currency handling, and accounting entries
  • Knowledge of online banking connectivity and straight‑through processing principles
  • Strong understanding of payment messaging formats (SWIFT, SEPA, BACS, CHAPS, Faster Payments)
  • Experience within a regulated banking environment
  • Isle of Man regulatory knowledge advantageous
  • Ability to understand system configuration, data flows, and API connectivity principles
  • Strong analytical skills with the ability to diagnose complex issues and propose effective solutions
  • Comfortable working with data to produce MI/BI and support decision‑making
  • Experience supporting product development or system enhancement cycles
  • Ability to translate business needs into technical requirements and operational processes
  • Strong organisational skills to coordinate testing, releases, and cross‑functional delivery
  • Excellent communication skills across operational and strategic levels
  • Ability to train colleagues, document processes, and support knowledge transfer
  • A collaborative mindset with the ability to work across multiple teams

What we offer

  • Competitive salaries
  • Private health care
  • Life insurance
  • Flexible working hours
  • Pension scheme
  • Volunteering opportunities
  • Extensive training and development programmes
  • Access to innovative products
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