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We are seeking a customer-focused Banking Support Coordinator to join our team. You will play a crucial role in ensuring the smooth and efficient operation of our banking services, providing exceptional customer support, addressing enquiries, and collaborating with various departments to enhance the overall customer experience.
Job Responsibility:
Respond promptly and professionally to customer enquiries via phone, email and chat
Assist with account related issues and queries
Support the onboarding of new ATM sites and updates to existing customers
Maintain internal systems, records and documentation
Assist with invoicing and general administrative tasks
Requirements:
Experience working in an administrative support role
Ability to manage workloads with accuracy and attention to detail
Strong communication skills (both written and verbal)
Positive attitude towards learning and development
Ability to adapt to changing customer needs and business environments
Must be able to pass criminal record, personal credit and ID checks
Must have verifiable 5-year employment/unemployment/educational history
What we offer:
33 days holiday per year (including bank holidays)