Banking Operations Team Lead - Claims German Market

• Lead, organise and develop a high-performing Claims team focused on the German market, setting priorities, allocating capacity and removing blockers
• Own end-to-end Claims processes and governance: compliance, risk controls, audit readiness and up-to-date internal documentation
• Define and track team KPIs / OKRs with Banking Operations leadership to measure operational readiness, quality and performance
• Oversee handling of complex cases (insolvency, legal requests, edge cases), ensuring correct escalation, remediation and compliance with applicable law and internal policy
• Manage relationships with outsourcing partners and external service providers
• including design and deliver training, coach partners on complex case handling
• Partner cross-functionally to design and implement process changes that improve customer experience and reduce risk
• Lead incident analysis and root-cause investigations
• propose and drive actionable, measurable workarounds and long-term fixes
• Maintain and continuously improve internal documentation and playbooks to minimise audit findings and operational friction
• Coach and develop team members by providing clear feedback, career direction and ensure the team operates within agreed decision boundaries
• Drive standardisation and scale: identify opportunities to streamline workflows, automate repetitive tasks and raise overall service quality

• Proven experience in operations, service delivery or similar functions, with direct experience managing teams that handle complex operational cases
• Demonstrated people leadership where you’ve led specialists across different disciplines, given context and alignment, and empowered team members to work directly with stakeholders
• Strong track record in process governance, regulatory controls and audit readiness. Experience with outsourcing/vendor management is highly desirable
• Structured, project-oriented way of working with the ability to manage multiple initiatives and deadlines concurrently. Project management experience is a plus
• Professional banking qualification or degree in Finance, Economics, Business Management, or a related field, or equivalent practical experience
• Excellent analytical mindset with the ability to use data for prioritisation and decision making
• Deep attention to detail while keeping a clear view of the broader operational and business context
• Fluent written and spoken German and English (German is essential for this role)
• Confident stakeholder communicator with strong interpersonal skills and the ability to influence across functions

Any other European language is a bonus

• Accelerate your career growth by joining one of Europe’s most talked about disruptors
• Employee benefits that range from a competitive personal development budget, work from home budget, discounts to fitness & wellness memberships, language apps and public transportation
• As an N26 employee you will have access to a Premium subscription on your personal N26 bank account. As well as subscriptions for friends and family members
• Vacation days vary depending on your location of work. Additional day of annual leave for each year of service
• A high degree of autonomy and access to cutting edge technologies - all while working with a friendly team of peers of diverse nationalities, life experiences and family statuses
• A relocation package with visa support for those who need it