CrawlJobs Logo
N26 Logo N26 · Banking

Banking Operations Team Lead - Claims German Market

Spain, Madrid · Job Posted January 16, 2026
Apply Position
Job Link Share

Job Description

As part of the Banking Operations group be the operational anchor for Claims handling one of N26’s strategically critical markets: Germany. You will be responsible for delivery across all operational end-to-end Claims processes, ensuring regulatory and compliance standards are met, and driving continuous improvements that materially improve customer outcomes and lower operational risk. This is a hands-on leadership role: you will both manage people and own the operational agenda for complex and edge-case work streams in close partnership with stakeholders such as Product, Legal and our Customer Service and Experience teams.

Job Responsibility

  • Lead, organise and develop a high-performing Claims team focused on the German market, setting priorities, allocating capacity and removing blockers
  • Own end-to-end Claims processes and governance: compliance, risk controls, audit readiness and up-to-date internal documentation
  • Define and track team KPIs / OKRs with Banking Operations leadership to measure operational readiness, quality and performance
  • Oversee handling of complex cases (insolvency, legal requests, edge cases), ensuring correct escalation, remediation and compliance with applicable law and internal policy
  • Manage relationships with outsourcing partners and external service providers
  • including design and deliver training, coach partners on complex case handling
  • Partner cross-functionally to design and implement process changes that improve customer experience and reduce risk
  • Lead incident analysis and root-cause investigations
  • propose and drive actionable, measurable workarounds and long-term fixes
  • Maintain and continuously improve internal documentation and playbooks to minimise audit findings and operational friction
  • Coach and develop team members by providing clear feedback, career direction and ensure the team operates within agreed decision boundaries
  • Drive standardisation and scale: identify opportunities to streamline workflows, automate repetitive tasks and raise overall service quality

Requirements

  • Proven experience in operations, service delivery or similar functions, with direct experience managing teams that handle complex operational cases
  • Demonstrated people leadership where you’ve led specialists across different disciplines, given context and alignment, and empowered team members to work directly with stakeholders
  • Strong track record in process governance, regulatory controls and audit readiness. Experience with outsourcing/vendor management is highly desirable
  • Structured, project-oriented way of working with the ability to manage multiple initiatives and deadlines concurrently. Project management experience is a plus
  • Professional banking qualification or degree in Finance, Economics, Business Management, or a related field, or equivalent practical experience
  • Excellent analytical mindset with the ability to use data for prioritisation and decision making
  • Deep attention to detail while keeping a clear view of the broader operational and business context
  • Fluent written and spoken German and English (German is essential for this role). Any other European language is a bonus
  • Confident stakeholder communicator with strong interpersonal skills and the ability to influence across functions

Nice to have

  • Any other European language is a bonus
  • Project management experience is a plus

What we offer

  • Accelerate your career growth by joining one of Europe’s most talked about disruptors
  • Employee benefits that range from a competitive personal development budget, work from home budget, discounts to fitness & wellness memberships, language apps and public transportation
  • As an N26 employee you will have access to a Premium subscription on your personal N26 bank account. As well as subscriptions for friends and family members
  • Vacation days vary depending on your location of work. Additional day of annual leave for each year of service
  • A high degree of autonomy and access to cutting edge technologies - all while working with a friendly team of peers of diverse nationalities, life experiences and family statuses
  • A relocation package with visa support for those who need it
N26 - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Banking Operations Team Lead - Claims German Market

8 matching positions

Banking Operations Team Lead - Claims German Market

As part of the Banking Operations group be the operational anchor for Claims han...
Location
Location
Spain , Madrid
Salary
Salary:
Not provided
n26.com Logo
N26
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience in operations, service delivery or similar functions, with direct experience managing teams that handle complex operational cases
  • Demonstrated people leadership where you’ve led specialists across different disciplines, given context and alignment, and empowered team members to work directly with stakeholders
  • Strong track record in process governance, regulatory controls and audit readiness. Experience with outsourcing/vendor management is highly desirable
  • Structured, project-oriented way of working with the ability to manage multiple initiatives and deadlines concurrently. Project management experience is a plus
  • Professional banking qualification or degree in Finance, Economics, Business Management, or a related field, or equivalent practical experience
  • Excellent analytical mindset with the ability to use data for prioritisation and decision making
  • Deep attention to detail while keeping a clear view of the broader operational and business context
  • Fluent written and spoken German and English (German is essential for this role). Any other European language is a bonus
  • Confident stakeholder communicator with strong interpersonal skills and the ability to influence across functions
Job Responsibility
Job Responsibility
  • Lead, organise and develop a high-performing Claims team focused on the German market, setting priorities, allocating capacity and removing blockers
  • Own end-to-end Claims processes and governance: compliance, risk controls, audit readiness and up-to-date internal documentation
  • Define and track team KPIs / OKRs with Banking Operations leadership to measure operational readiness, quality and performance
  • Oversee handling of complex cases (insolvency, legal requests, edge cases), ensuring correct escalation, remediation and compliance with applicable law and internal policy
  • Manage relationships with outsourcing partners and external service providers
  • including design and deliver training, coach partners on complex case handling
  • Partner cross-functionally to design and implement process changes that improve customer experience and reduce risk
  • Lead incident analysis and root-cause investigations
  • propose and drive actionable, measurable workarounds and long-term fixes
  • Maintain and continuously improve internal documentation and playbooks to minimise audit findings and operational friction
What we offer
What we offer
  • Accelerate your career growth by joining one of Europe’s most talked about disruptors
  • Employee benefits that range from a competitive personal development budget, work from home budget, discounts to fitness & wellness memberships, language apps and public transportation
  • As an N26 employee you will have access to a Premium subscription on your personal N26 bank account. As well as subscriptions for friends and family members
  • Vacation days vary depending on your location of work. Additional day of annual leave for each year of service
  • A high degree of autonomy and access to cutting edge technologies - all while working with a friendly team of peers of diverse nationalities, life experiences and family statuses
  • A relocation package with visa support for those who need it
Read More
Arrow Right
New

Contract Support

The Contract Support will provide comprehensive administrative and operational s...
Location
Location
United Kingdom , London
Salary
Salary:
32000.00 - 33000.00 GBP / Year
paretofm.com Logo
paretofm
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven administrative experience in a helpdesk, contract support or facilities background
  • Experience in overseeing or coordinating contractors/engineers
  • Strong IT proficiency including Microsoft Office and CAFM/job management systems
  • Excellent organisational skills with a methodical approach to tasks
  • Strong communication skills (written and verbal) with a professional telephone/email manner
  • Ability to work independently, manage multiple tasks, and collaborate effectively across teams
  • High attention to detail and accuracy in all aspects of work
  • Self-motivated, adaptable, and proactive in problem-solving
Job Responsibility
Job Responsibility
  • Manage service department administration including report preparation, electronic uploads, and document organisation
  • Assist with quotations, purchase orders, and cost tracking
  • Support managers with weekly, monthly, and ad-hoc reporting, including helpdesk stats and trend analysis
  • Maintain accurate records in CAFM/job management software and close down completed jobs with associated paperwork
  • Input, track, and monitor reactive and planned jobs in CAFM/job management systems
  • Allocate tasks to engineers and subcontractors, ensuring timely completion
  • Follow up on outstanding works, inspections, remedial actions, and paperwork
  • Support scheduling and ensure subcontractor PPMs are booked on time
  • Act as a point of contact for client queries via email, phone, or meetings
  • Liaise with service teams, procurement, subcontractors, and engineers to ensure smooth operations
  • Fulltime
Read More
Arrow Right
New

Creator Manager, Development

Acast works with some of the biggest networks and podcasts in the world, includi...
Location
Location
Ireland , Dublin
Salary
Salary:
Not provided
acast.com Logo
Acast
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum of 5 years of experience within the audio, entertainment, or media industry (e.g., in sales, talent management, talent agencies, or similar commercial content roles)
  • Proven track record in talent acquisition or management, with a deeply established network of industry connections and a background working directly with talent agents
  • Exceptional verbal and written interpersonal, relationship management, negotiation, and communication skills
  • Highly organised, commercially minded, and capable of closing deals while managing many different projects at once
  • A team player who is collaborative, driven, highly motivated, and a real self-starter capable of hitting the ground running
  • A creative thinker, who is keen to push boundaries and experiment with new ideas for growth and acquisition
  • Fluent in both written and spoken English
Job Responsibility
Job Responsibility
  • Proactively scout, pitch, and sign high-profile podcasts and talent to the Acast network to meet growth and acquisition targets
  • Utilise your existing network and experience working with talent agents, managers, and production companies to secure exclusive content partnerships
  • Manage high-level relationships with current and future podcasters, be that a celebrity, a production company, a talent agency, or a major publisher
  • Help podcasters successfully launch their shows, give content feedback where needed, and help them develop and implement ways to grow their audiences
  • Be the day-to-day point of contact for our podcasters, helping to direct them to the right team for their query
  • Ensure that the sales teams globally have all the information they need to monetise Acast podcasts and help create sales assets to support sales
  • Fulltime
Read More
Arrow Right
New

Accounting Support Specialist

We’re partnering with a well-established organization to bring on three temporar...
Location
Location
United States , Rock Island
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong attention to detail and accuracy
  • Comfortable working in a high-volume, task-oriented environment
  • Ability to follow structured processes and SOPs
  • Basic understanding of accounting concepts (or ability to learn quickly)
  • Experience working across multiple systems or platforms
  • Reliable, self-motivated, and able to stay focused in a repetitive workflow
Job Responsibility
Job Responsibility
  • Process agent debt transfers across multiple internal systems
  • Ensure accuracy and consistency between administrative and accounting records
  • Follow step-by-step procedures (SOPs) to complete manual adjustments
  • Document updates clearly and maintain organized records
  • Research and resolve discrepancies as needed
  • Support related workflows, including account updates and transfers
What we offer
What we offer
  • medical insurance
  • vision insurance
  • dental insurance
  • life insurance
  • disability insurance
  • 401(k) plan
  • Fulltime
Read More
Arrow Right
New

Contract Manager

We are currently seeking experienced Facilities Management professionals to join...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
paretofm.com Logo
paretofm
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience in a Contract Manager, Facilities Manager, or similar FM leadership role
  • Strong understanding of integrated FM services (hard and soft services)
  • Experience working in client-facing environments
  • Strong leadership and people management skills
  • Excellent communication and stakeholder management ability
  • Strong organisational and problem-solving skills
  • Familiarity with CAFM systems and building systems
  • Strong IT literacy
  • A proactive, resilient, and adaptable approach
Job Responsibility
Job Responsibility
  • Lead day-to-day FM operations across hard and soft services
  • Manage and develop onsite teams to deliver high performance
  • Ensure consistent service delivery, quality, and continuity
  • Act as escalation point for operational issues
  • Lead team meetings and drive clear accountability
  • Build and maintain strong relationships with key stakeholders
  • Provide regular updates on performance, risks, and service improvements
  • Manage feedback and resolve operational issues effectively
  • Support governance and account-level reporting
  • Support financial performance of the site, including cost awareness and resource planning
  • Fulltime
Read More
Arrow Right
New

Working Student - Sales Planning & Creative Pitch Support

Location
Location
Germany , Munich; Berlin; Hamburg
Salary
Salary:
Not provided
acast.com Logo
Acast
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Currently enrolled as a student
  • fluent in German and comfortable communicating/working in English
  • comfortable working with Google Slides, PowerPoint and/or Canva
  • natural feeling for clean layouts, colors, and typography
  • detail-oriented
  • podcast enthusiast
  • available to support for approximately 20 hours a week
Job Responsibility
Job Responsibility
  • Turn raw info, standard media plans, and complex RFPs into visually stunning, high-converting sales decks
  • assist the sales planning team with everyday tasks to ensure seamless campaign delivery
  • support social media team with asset creation
  • make sales materials look premium and engaging
  • support in answering client briefings (RFPs) by turning raw data into beautifully structured presentations
  • assist with campaign operations to keep ad-operations running smoothly
  • Parttime
Read More
Arrow Right
New

The Manor Bar - Manager

Rosewood Miramar Beach, a Rosewood Hotel, is looking for a multitalented Bar Man...
Location
Location
United States of America , Montecito
Salary
Salary:
80000.00 - 85000.00 USD / Year
rosewoodhotels.com Logo
Rosewood Hotel Group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum one year as a Bar Manager
  • Minimum two years’ experience as Assistant Bar Manager or Head/Lead Bartender
  • Must have a current and valid Food Handler Certification
  • Must have a current and valid Responsible Beverage Service Certification and Alcoholic Beverage Control (ABC) Server ID
  • Minimum 21 years of age to pour alcoholic beverages
  • Diploma/Some College or an equivalent combination of education and work-related experience
Job Responsibility
Job Responsibility
  • Manage venue financials and profitability
  • Motivate, coach, and lead the team
  • Ensure venue runs effectively meeting all Company standards
  • Maintain complete knowledge of departmental policies and service procedures
  • Ensure guest satisfaction with dining experiences
  • Manage a team of food and beverage professionals
  • Maintain complete knowledge of classic cocktails, wine, champagne, liquor, beers, and menu items
  • Strictly abide by state liquor regulations
  • Check storage areas for proper supplies, organization, and cleanliness
  • Establish par levels for supplies and equipment
What we offer
What we offer
  • May be eligible for bonuses
  • Fulltime
Read More
Arrow Right
New

Paralegal

We are looking for an experienced Paralegal to join a busy legal practice in Mem...
Location
Location
United States , Memphis
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 5 years of paralegal experience, with the ability to manage legal matters from intake through litigation
  • Prior hands-on experience working with Shelby County courts, including knowledge of local filing practices and court procedures
  • Demonstrated background in civil litigation, criminal defense, or personal injury law
  • Proficiency with case management systems, including MyCase, and strong working knowledge of Microsoft 365
  • Ability to handle both eFiling and in-person court filing responsibilities with accuracy and efficiency
  • Strong organizational skills and the ability to manage multiple deadlines with minimal supervision
  • Bachelor’s degree or paralegal certification preferred
Job Responsibility
Job Responsibility
  • Oversee case progression from client intake through trial preparation and litigation support, ensuring files remain organized and deadlines are met
  • Prepare, submit, and track court filings using both electronic and physical filing methods in accordance with Shelby County requirements
  • Coordinate directly with attorneys, court personnel, clients, and outside parties to keep matters moving efficiently
  • Appear at the courthouse as needed to file documents, manage case-related logistics, and support active litigation matters
  • Maintain accurate case records, calendars, and documentation within MyCase and Microsoft 365
  • Assist with document drafting, discovery organization, and preparation of materials for hearings, motions, and other legal proceedings
  • Support legal work across criminal defense, civil litigation, and personal injury matters while adapting to shifting case priorities
  • Operate with a high level of independence in a fast-paced office environment where immediate productivity is essential
What we offer
What we offer
  • Medical, vision, dental, and life and disability insurance
  • 401(k) plan
  • Fulltime
Read More
Arrow Right