CrawlJobs Logo

Banking Operations Team Lead - Claims German Market

n26.com Logo

N26

Location Icon

Location:
Spain , Madrid

Category Icon
Category:

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided

Job Description:

As part of the Banking Operations group be the operational anchor for Claims handling one of N26’s strategically critical markets: Germany. You will be responsible for delivery across all operational end-to-end Claims processes, ensuring regulatory and compliance standards are met, and driving continuous improvements that materially improve customer outcomes and lower operational risk. This is a hands-on leadership role: you will both manage people and own the operational agenda for complex and edge-case work streams in close partnership with stakeholders such as Product, Legal and our Customer Service and Experience teams.

Job Responsibility:

  • Lead, organise and develop a high-performing Claims team focused on the German market, setting priorities, allocating capacity and removing blockers
  • Own end-to-end Claims processes and governance: compliance, risk controls, audit readiness and up-to-date internal documentation
  • Define and track team KPIs / OKRs with Banking Operations leadership to measure operational readiness, quality and performance
  • Oversee handling of complex cases (insolvency, legal requests, edge cases), ensuring correct escalation, remediation and compliance with applicable law and internal policy
  • Manage relationships with outsourcing partners and external service providers
  • including design and deliver training, coach partners on complex case handling
  • Partner cross-functionally to design and implement process changes that improve customer experience and reduce risk
  • Lead incident analysis and root-cause investigations
  • propose and drive actionable, measurable workarounds and long-term fixes
  • Maintain and continuously improve internal documentation and playbooks to minimise audit findings and operational friction
  • Coach and develop team members by providing clear feedback, career direction and ensure the team operates within agreed decision boundaries
  • Drive standardisation and scale: identify opportunities to streamline workflows, automate repetitive tasks and raise overall service quality

Requirements:

  • Proven experience in operations, service delivery or similar functions, with direct experience managing teams that handle complex operational cases
  • Demonstrated people leadership where you’ve led specialists across different disciplines, given context and alignment, and empowered team members to work directly with stakeholders
  • Strong track record in process governance, regulatory controls and audit readiness. Experience with outsourcing/vendor management is highly desirable
  • Structured, project-oriented way of working with the ability to manage multiple initiatives and deadlines concurrently. Project management experience is a plus
  • Professional banking qualification or degree in Finance, Economics, Business Management, or a related field, or equivalent practical experience
  • Excellent analytical mindset with the ability to use data for prioritisation and decision making
  • Deep attention to detail while keeping a clear view of the broader operational and business context
  • Fluent written and spoken German and English (German is essential for this role). Any other European language is a bonus
  • Confident stakeholder communicator with strong interpersonal skills and the ability to influence across functions

Nice to have:

  • Any other European language is a bonus
  • Project management experience is a plus
  • Experience with outsourcing/vendor management is highly desirable
What we offer:
  • Accelerate your career growth by joining one of Europe’s most talked about disruptors
  • Employee benefits that range from a competitive personal development budget, work from home budget, discounts to fitness & wellness memberships, language apps and public transportation
  • As an N26 employee you will have access to a Premium subscription on your personal N26 bank account. As well as subscriptions for friends and family members
  • Vacation days vary depending on your location of work. Additional day of annual leave for each year of service
  • A high degree of autonomy and access to cutting edge technologies - all while working with a friendly team of peers of diverse nationalities, life experiences and family statuses
  • A relocation package with visa support for those who need it

Additional Information:

Job Posted:
February 16, 2026

Job Link Share:

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Banking Operations Team Lead - Claims German Market

New

Banking Operations Team Lead - Claims German Market

As part of the Banking Operations group be the operational anchor for Claims han...
Location
Location
Spain , Madrid
Salary
Salary:
Not provided
n26.com Logo
N26
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience in operations, service delivery or similar functions, with direct experience managing teams that handle complex operational cases
  • Demonstrated people leadership where you’ve led specialists across different disciplines, given context and alignment, and empowered team members to work directly with stakeholders
  • Strong track record in process governance, regulatory controls and audit readiness. Experience with outsourcing/vendor management is highly desirable
  • Structured, project-oriented way of working with the ability to manage multiple initiatives and deadlines concurrently. Project management experience is a plus
  • Professional banking qualification or degree in Finance, Economics, Business Management, or a related field, or equivalent practical experience
  • Excellent analytical mindset with the ability to use data for prioritisation and decision making
  • Deep attention to detail while keeping a clear view of the broader operational and business context
  • Fluent written and spoken German and English (German is essential for this role)
  • Confident stakeholder communicator with strong interpersonal skills and the ability to influence across functions
Job Responsibility
Job Responsibility
  • Lead, organise and develop a high-performing Claims team focused on the German market, setting priorities, allocating capacity and removing blockers
  • Own end-to-end Claims processes and governance: compliance, risk controls, audit readiness and up-to-date internal documentation
  • Define and track team KPIs / OKRs with Banking Operations leadership to measure operational readiness, quality and performance
  • Oversee handling of complex cases (insolvency, legal requests, edge cases), ensuring correct escalation, remediation and compliance with applicable law and internal policy
  • Manage relationships with outsourcing partners and external service providers
  • including design and deliver training, coach partners on complex case handling
  • Partner cross-functionally to design and implement process changes that improve customer experience and reduce risk
  • Lead incident analysis and root-cause investigations
  • propose and drive actionable, measurable workarounds and long-term fixes
  • Maintain and continuously improve internal documentation and playbooks to minimise audit findings and operational friction
What we offer
What we offer
  • Accelerate your career growth by joining one of Europe’s most talked about disruptors
  • Employee benefits that range from a competitive personal development budget, work from home budget, discounts to fitness & wellness memberships, language apps and public transportation
  • As an N26 employee you will have access to a Premium subscription on your personal N26 bank account. As well as subscriptions for friends and family members
  • Vacation days vary depending on your location of work. Additional day of annual leave for each year of service
  • A high degree of autonomy and access to cutting edge technologies - all while working with a friendly team of peers of diverse nationalities, life experiences and family statuses
  • A relocation package with visa support for those who need it
  • Fulltime
Read More
Arrow Right

Banking Operations Team Lead - Claims German Market

As part of the Banking Operations group be the operational anchor for Claims han...
Location
Location
Spain , Madrid
Salary
Salary:
Not provided
n26.com Logo
N26
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience in operations, service delivery or similar functions, with direct experience managing teams that handle complex operational cases
  • Demonstrated people leadership where you’ve led specialists across different disciplines, given context and alignment, and empowered team members to work directly with stakeholders
  • Strong track record in process governance, regulatory controls and audit readiness. Experience with outsourcing/vendor management is highly desirable
  • Structured, project-oriented way of working with the ability to manage multiple initiatives and deadlines concurrently. Project management experience is a plus
  • Professional banking qualification or degree in Finance, Economics, Business Management, or a related field, or equivalent practical experience
  • Excellent analytical mindset with the ability to use data for prioritisation and decision making
  • Deep attention to detail while keeping a clear view of the broader operational and business context
  • Fluent written and spoken German and English (German is essential for this role). Any other European language is a bonus
  • Confident stakeholder communicator with strong interpersonal skills and the ability to influence across functions
Job Responsibility
Job Responsibility
  • Lead, organise and develop a high-performing Claims team focused on the German market, setting priorities, allocating capacity and removing blockers
  • Own end-to-end Claims processes and governance: compliance, risk controls, audit readiness and up-to-date internal documentation
  • Define and track team KPIs / OKRs with Banking Operations leadership to measure operational readiness, quality and performance
  • Oversee handling of complex cases (insolvency, legal requests, edge cases), ensuring correct escalation, remediation and compliance with applicable law and internal policy
  • Manage relationships with outsourcing partners and external service providers
  • including design and deliver training, coach partners on complex case handling
  • Partner cross-functionally to design and implement process changes that improve customer experience and reduce risk
  • Lead incident analysis and root-cause investigations
  • propose and drive actionable, measurable workarounds and long-term fixes
  • Maintain and continuously improve internal documentation and playbooks to minimise audit findings and operational friction
What we offer
What we offer
  • Accelerate your career growth by joining one of Europe’s most talked about disruptors
  • Employee benefits that range from a competitive personal development budget, work from home budget, discounts to fitness & wellness memberships, language apps and public transportation
  • As an N26 employee you will have access to a Premium subscription on your personal N26 bank account. As well as subscriptions for friends and family members
  • Vacation days vary depending on your location of work. Additional day of annual leave for each year of service
  • A high degree of autonomy and access to cutting edge technologies - all while working with a friendly team of peers of diverse nationalities, life experiences and family statuses
  • A relocation package with visa support for those who need it
Read More
Arrow Right
New

Senior Software Engineer

Wells Fargo is seeking a Senior Software Engineer. We are looking for an experie...
Location
Location
India , Bengaluru
Salary
Salary:
Not provided
https://www.wellsfargo.com/ Logo
Wells Fargo
Expiration Date
February 20, 2026
Flip Icon
Requirements
Requirements
  • 4+ years of Software Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • 12+ years of software engineering experience
  • 5+ years of application production support experience
  • Education BS/BA degree or higher
  • An industry-standard technology certification
  • Strong verbal, written, and interpersonal communication skills
  • 3+ years of experience with Cloud technologies
  • Knowledge and understanding of Site Reliability Engineering (SRE) concepts
  • 3+ years of Agile experience
  • Advanced scripting skills specifically around automation, log rotation, data collection, error collection and alerting
Job Responsibility
Job Responsibility
  • Operational Ownership / Application Support: Maintain system operational knowledge (functional and technical)
  • Understand and monitor system operation, ensure optimal availability, functional health, and performance (driven by SLO/SLA)
  • Triage alerts, respond to incidents, perform root cause analysis (troubleshooting)
  • Handle users' questions and requests related to business systems (not a Desktop Support)
  • Change requests implementation (manual deployment steps, overall deployment coordination)
  • BCP planning and implementation
  • Ensure continuous improvements of operational processes and methods
  • Reliability Engineering: Analyze system's monitoring and observability needs (technical, functional, business), and create or adjust logging, monitoring, alerting and analytics solutions to cover those needs
  • Use understanding of software engineering (system code) and infrastructure to improve the depth and quality of root cause analysis (troubleshooting)
  • Partner with Architecture, Infrastructure and Development teams to influence decisions that impact reliability and supportability
  • Fulltime
!
Read More
Arrow Right
New

Project Manager

TDX Adak Generating (TAG) is recruiting for a Project Manager. This is a part-ti...
Location
Location
United States , Adak, Alaska
Salary
Salary:
Not provided
TDX
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • BS in engineering, project management, construction management, a business or related power-generating field, and a minimum of fifteen years of related experience and/or training
  • or equivalent combination of education and experience
  • A strong working knowledge of the technical and administrative side of utility operations
  • 5+ years of project management experience in the utility, energy, or construction industries
  • Strong knowledge of utility systems, including electrical, fuel, and renewable energy infrastructure
  • Experience managing regulatory compliance and permitting processes
  • Demonstrated success managing multiple complex projects simultaneously
  • Proficient in project management software (e.g., MS Project, Smartsheet) and Microsoft Office Suite
  • Valid driver’s license and ability to travel to project sites, including remote locations
  • An experienced leader
Job Responsibility
Job Responsibility
  • Manage utility projects from start to finish, ensuring they stay on schedule and within budget
  • Develop plans, set goals, and identify risks to keep projects on track
  • Communicate with stakeholders, provide updates, and address any concerns
  • Lead teams, assign tasks, and make sure milestones are met
  • Supervise contractors and vendors, ensuring their work meets company standards
  • Support team members transitioning into project roles
  • Improve processes using insights from previous work experience
  • Ensure projects follow policies, security rules, and industry regulations
  • Use project management tools to keep projects organized
  • Anticipate and manage timely and effective responses to problems, ensuring that overall operations are conducted in accordance with company policies and procedures
  • Parttime
Read More
Arrow Right
New

Food & Beverage Intern

Build upon your classroom studies through our Hotel Internship Program opportuni...
Location
Location
Malaysia , Putrajaya
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Must be a current college or university student
  • Parttime
Read More
Arrow Right
New

Senior Data Analyst

As a Senior Data Analyst, you will be part of the Western Europe Commercial Exce...
Location
Location
Poland , Warsaw
Salary
Salary:
176000.00 PLN / Year
https://www.baxter.com/ Logo
Baxter
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong proficiency in business intelligence tools Power BI (DAX, Power Query) and/or Tableau, Tableau Prep
  • Experience with data manipulation and analysis using Excel and SQL
  • Excellent analytical and business partnering skills
  • Strong data visualization skills, with the ability to create intuitive, visually compelling dashboards using appropriate charts, layouts, and design best practices
  • Excellent communication and stakeholder management skills, with confidence presenting insights to senior partners across WEU
  • University Degree (Information Technology, Computer Science, Economics, Econometrics, Big Data or Mathematics)
  • Minimum 5+ years of relevant work experience
  • Proficient in English and Polish
  • A proactive, solution-oriented mindset with strong ownership, autonomy, and drive for results
Job Responsibility
Job Responsibility
  • Develop, optimize, and maintain analytics tools and dashboards (with use of Power BI/Tableau) to visualize trends and support data‑driven decision‑making
  • Partner with business stakeholders across Western European markets, gather ongoing business reporting requirements and deliver training on dashboards and analytical tools
  • Prepare mockups, reports, presentations, user guides, and other supporting materials for stakeholders
  • Undertake data modelling activities and create new analytical solutions as well as further develop currently existing ones
  • Analyze data to identify opportunities to improve reporting, data quality, and analytical processes
  • Support data governance activities, including documentation and access management
  • Collaborate with internal teams to ensure data alignment and integration across systems
  • Share best practices within data analytics and improve adoption of analytical tools and dashboards within company
  • Demonstrate project management and technical skills, including advanced problem-solving and effective communication
What we offer
What we offer
  • Competitive salary, annual bonuses, recognition award program
  • Possibilities for development on a personal and professional level in one of the leading global MedTech companies
  • Package of benefits including Private medical care (Lux Med), Life Insurance, Multisport card
  • Bax4U - cafeteria/lunch cards (300 PLN)
  • PPE program with very attractive conditions available for each employee after 3 months
  • Educational support: fully covered language courses (English or other languages according to business needs), financial certifications (ACCA, CIMA)
  • Co-financing of holidays and an additional 2 days off from work annually
  • Day off for birthday!
  • Employee Stock Purchase Plan
  • Fulltime
Read More
Arrow Right
New

Ayudante Camarero/a Banquetes

Four Seasons Hotel Madrid is looking for an assistant banquet server to join our...
Location
Location
Spain , Madrid
Salary
Salary:
Not provided
fourseasons.com Logo
Four Seasons
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Prior Food & Beverage experience in a similar role and in a luxury resort/hotel setting
  • Must be able to work in a fast-paced environment
  • Must have the legal right to work in Spain
  • Must have fluency in English and Spanish
Job Responsibility
Job Responsibility
  • Assist in the set-up and service of Banquet functions under the direction of the Banquet Service Managers, and according to Four Seasons’ standards and procedures
  • Anticipate guest needs, ascertain satisfaction, offer suggestions, and respond urgently and appropriately to guest concerns and requests
  • Assist in set-up of linen, china, glass, silver, and accent pieces for each function according to the banquet event order
What we offer
What we offer
  • Competitive Salary, wages, and a comprehensive benefits package
  • Excellent Training and Development opportunities
  • Complimentary Accommodation at other Four Seasons Hotels and Resort (Employee Travel Program)
  • Complimentary Dry Cleaning for Employee Uniforms
  • 50 natural days of vacation, and the day of the birthday free
  • Complimentary Private Health insurance
  • Complimentary Employee Meals
  • Fulltime
Read More
Arrow Right
New

Electronics technician maintenance - communications

The Electronics Technician Maintenance I applies basic technical knowledge to pe...
Location
Location
United States , Eielson AFB, Alaska
Salary
Salary:
Not provided
TDX
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma and successful completion of accredited Technical Apprentice Program in Electronics or equivalent military training, or minimum three (3) years’ experience at journeyman level
  • IAT II (A+ software/hardware and Security +) Certification required
  • US Citizen
  • Secret Clearance or ability to obtain is required
  • Valid state driver’s license
  • Ability to read, analyze, and apply knowledge of both electrical and mechanical schematics
  • Ability to speak, read, and write English
Job Responsibility
Job Responsibility
  • Apply basic technical knowledge to perform simple or routine tasks following detailed instructions
  • Perform tasks such as replacing components, wiring circuits, repairing simple electronic equipment
  • Take test readings using common instruments such as digital multi-meters, signal generators, semiconductor testers, curve tracers, and oscilloscopes
  • Requires physical capability to lift, maneuver, and carry weighted objects
  • Operate and maintain all DENRO components and gator radio systems
  • Monitor/configure systems to include developing new and/or changing TED maps
  • Operate and maintain data lines (T1 & T3), microwave links, and fiber lines
  • Ensure required reports and documentation are available and properly maintained
  • Maintain current tower climb certification
  • Comply with TDXi’s Quality and Safety Programs and other duties as assigned
What we offer
What we offer
  • Health
  • Dental
  • Vision
  • 401K
  • Fulltime
Read More
Arrow Right