Banking Operations Senior Associate Job at NTT DATA (Chennai)

Banking Operations Senior Associate

We are looking for a Chargeback Analyst to join our team. This role involves man...

Location

India , Gurgaon

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor’s degree in finance, Business Administration, or a related field preferred
Minimum of 1-4 years of credit card and/or financial experience
Recoveries/chargeback experience within the financial services sector
Knowledge of Association rules and regulations
TS2/TDR knowledge considered an asset
Demonstrated analytical and problem-solving skills
Proficiency in Microsoft Suite Applications (Word, Excel, PowerPoint)
Excellent communication skills in English (listening, verbal, written) with emphasis on active listening, probing, and negotiation skills
Personal qualities including adaptability, flexibility, even-temperament, focus, and reliability
Willingness to pursue continuous learning and self-development

Job Responsibility

Effectively analyze and process Fraud/Dispute cases using the TDR case management system, ensuring all internal service levels are met
Manage all phases of the chargeback lifecycle in accordance with Association Rules and Regulations
Proactively manage and investigate potential fraud cases
Process system-generated retrieval requests, ordering cardholder-initiated supporting documentation where appropriate
Handle cardholder and non-cardholder-initiated disputes for monetary recovery in the First Cycle Chargeback
Respond to merchant challenges and assess next steps in the Second Cycle Representment
Challenge merchant rebuttals to continue the recovery process in the Third Cycle Chargeback
Decisioning Pre-arbitration, Case Filing, and Good-faith Collections
Maintain a thorough understanding of all Association Rules and Regulations and communicate these to cardholders
Identify potential fraud trends through effective case management for analysis and review by the fraud strategy team

What we offer

Opportunities for professional growth and development within the Credit Card Operations department

Fulltime

Banking Operations Senior Associate

Join our team as a Chargeback Analyst, where you will manage fraud cases, proces...

Location

India , Gurgaon

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor's degree in finance, Business Administration, or a related field preferred
Minimum of 1-4 years of credit card and/or financial experience
Recoveries/chargeback experience within the financial services sector
Knowledge of Association rules and regulations
TS2/TDR knowledge considered an asset
Demonstrated analytical and problem-solving skills
Proficiency in Microsoft Suite Applications (Word, Excel, PowerPoint)
Excellent communication skills in English (listening, verbal, written) with emphasis on active listening, probing, and negotiation skills
Personal qualities including adaptability, flexibility, even-temperament, focus, and reliability
Willingness to pursue continuous learning and self-development

Job Responsibility

Effectively analyze and process Fraud/Dispute cases using the TDR case management system, ensuring all internal service levels are met
Manage all phases of the chargeback lifecycle in accordance with Association Rules and Regulations
Proactively manage and investigate potential fraud cases
Process system-generated retrieval requests, ordering cardholder-initiated supporting documentation where appropriate
Handle cardholder and non-cardholder-initiated disputes for monetary recovery in the First Cycle Chargeback
Respond to merchant challenges and assess next steps in the Second Cycle Representment
Challenge merchant rebuttals to continue the recovery process in the Third Cycle Chargeback
Decisioning Pre-arbitration, Case Filing, and Good-faith Collections
Maintain a thorough understanding of all Association Rules and Regulations and communicate these to cardholders
Identify potential fraud trends through effective case management for analysis and review by the fraud strategy team

What we offer

Opportunities for professional growth and development within the Credit Card Operations department

Fulltime

Banking Operations Senior Associate

The Chargeback Analyst will manage fraud and dispute cases, ensuring compliance ...

Location

India , Gurgaon

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor's degree in finance, Business Administration, or a related field preferred
Minimum of 1-4 years of credit card and/or financial experience
Recoveries/chargeback experience within the financial services sector
Knowledge of Association rules and regulations
TS2/TDR knowledge considered an asset
Demonstrated analytical and problem-solving skills
Proficiency in Microsoft Suite Applications (Word, Excel, PowerPoint)
Excellent communication skills in English (listening, verbal, written) with emphasis on active listening, probing, and negotiation skills
Personal qualities including adaptability, flexibility, even-temperament, focus, and reliability
Willingness to pursue continuous learning and self-development

Job Responsibility

Fraud and Dispute Management: Effectively analyze and process Fraud/Dispute cases using the TDR case management system, ensuring all internal service levels are met
Manage all phases of the chargeback lifecycle in accordance with Association Rules and Regulations
Proactively manage and investigate potential fraud cases
Chargeback Processing: Process system-generated retrieval requests, ordering cardholder-initiated supporting documentation where appropriate
Handle cardholder and non-cardholder-initiated disputes for monetary recovery in the First Cycle Chargeback
Respond to merchant challenges and assess next steps in the Second Cycle Representment
Challenge merchant rebuttals to continue the recovery process in the Third Cycle Chargeback
Decisioning Pre-arbitration, Case Filing, and Good-faith Collections
Compliance and Reporting: Maintain a thorough understanding of all Association Rules and Regulations and communicate these to cardholders
Identify potential fraud trends through effective case management for analysis and review by the fraud strategy team

What we offer

Opportunities for professional growth and development within the Credit Card Operations department

Fulltime

Banking Operations Senior Associate

The Senior Transaction Monitoring Investigator is responsible for leading escala...

Location

India , Noida

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Minimum of 5 years of experience in transaction monitoring or related fields
Strong skills in AML, CFT, and forensic analysis

Job Responsibility

Lead escalated AML/CFT investigations and make final disposition decisions
Draft, review, and approve STR/SAR narratives ensuring regulatory quality standards
Conduct detailed end-to-end customer behavioral and transactional analysis across products, channels, and geographies
Perform typology-driven investigations including layering, structuring, mule activity, TBML, sanctions evasion, and virtual asset transactions
Engage with regulatory bodies during audits, walkthroughs, or requests for information
Enhance investigation frameworks, contribute to policy updates, and maintain governance documentation
Guide and mentor L1/L2 investigators through case reviews and coaching
Propose improvements in scenario tuning, rule thresholds, false-positive reduction, and analytics-based model enhancements
Collaborate with Legal, Fraud, Operations, and Risk teams on complex customer risk matters

Banking Operations Senior Associate

The Senior Associate in Banking Operations will play a crucial role in analyzing...

Location

India , Chennai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Minimum of 5 years of experience in banking operations, with a focus on KYC and CDD processes
Strong communication skills
Attention to detail
Strong narrative writing skills
Ability to interpret relevant documents accurately

Job Responsibility

Analyze and execute the KYC/CDD process by understanding Standard operating Procedures
Interpret documents related to KYC operations and capture the information into appropriate application
Adhere to all appropriate and agreed standardized processes and procedures
Provide narrative in English language to include proper grammar and sentence structure
Review and keep up to date, and fully abide by the process operational and administrative procedures and ensure process compliance
Acting as the Subject Matter Expert for the team
Conducting & leading the training programs based on business needs
Attending team meetings and customer calls to gather feedback and updates

Fulltime

Banking Operations Senior Associate

The Senior Associate in Banking Operations will play a crucial role in managing ...

Location

India , Chennai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Graduate (Any) with minimum of 1.6 - 5 years of work experience in an international BPO Banking process
Excellent understanding or an SME of KYC/AML/CDD experience is mandatory
Flexible to work in night Shifts
Excellent Oral & Communication skills in English
Strong understanding of KYC/AML concepts/process
Maintain the necessary SLA’s and report out to the team manager on a regular basis
Anticipates problems and recognizes when to deviate from standard practices
Seeking assistance or to resolve complex issues with the help of process knowledge
Adhere to project requirements and department objectives
To follow technical protocols and general procedures guided by department objectives

Job Responsibility

Maintain the necessary SLA’s and report out to the team manager on a regular basis
Anticipates problems and recognizes when to deviate from standard practices
Seeking assistance or to resolve complex issues with the help of process knowledge
Adhere to project requirements and department objectives
To follow technical protocols and general procedures guided by department objectives
Effectively communicate to coordinate job specific information and to collaborate with team members
Participating in the training programs based on business needs
Attending team meetings or customer calls (if required)
To perform Quality Audits based on process requirements

Banking Operations Senior Associate

The Senior Associate in Banking Operations is responsible for leading escalated ...

Location

India , Noida

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor's degree in Finance or Business Administration
Minimum of 5 years of experience in compliance or risk analysis

Job Responsibility

Lead escalated AML/CFT investigations and make final disposition decisions
Draft, review, and approve STR/SAR narratives ensuring regulatory quality standards
Conduct detailed end‑to‑end customer behavioral and transactional analysis across products, channels, and geographies
Perform typology-driven investigations including layering, structuring, mule activity, TBML, sanctions evasion, and virtual asset transactions
Engage with regulatory bodies during audits, walkthroughs, or requests for information
Enhance investigation frameworks, contribute to policy updates, and maintain governance documentation
Guide and mentor L1/L2 investigators through case reviews and coaching
Propose improvements in scenario tuning, rule thresholds, false‑positive reduction, and analytics‑based model enhancements
Collaborate with Legal, Fraud, Operations, and Risk teams on complex customer risk matters

Product Operations Senior Associate

The Product Operations, Senior Associate plays a pivotal role in the development...

Location

United States , New York City

Salary:

100000.00 - 160000.00 USD / Year

EliseAI

Expiration Date

Until further notice

Requirements

2-3 years of experience in product operations, management consulting, banking, or related operational roles in high-growth tech companies
Deep analytical experience, SQL proficiency
Proven ability to manage complex, cross-functional initiatives in ambiguous environments
Strong written communication skills, including specs and process documentation
High attention to detail with strong ownership and follow-through
Willingness to work in person at our office 4-5 days a week

Job Responsibility

Drive cross-functional collaboration with Implementation, Customer Success, Engineering, and Product teams to drive pilot execution from planning through to delivery and evaluation
Develop, implement, and monitor comprehensive project plans, ensuring all key deliverables are met while providing transparent updates on challenges, risks, and project status
Evaluate project progress continuously, integrating client feedback to inform and drive process improvements and enhancements
Own enterprise implementation readiness, including migrations, permissions, templates, and configurations
Lead post-launch follow-through to ensure issues are identified, resolved, and learned from
Use SQL and internal tools to analyze product usage, adoption, and workflow health
Own feedback loop conversations, synthesizing data across multiple channels such as call snippets, Datadog, support tickets, surveys, and more—acting as the Voice of the Customer to drive short- and long-term improvements
Build and scale product operations processes, including monitoring, issue resolution, and ongoing support operations
Attract top-tier talent to join our driven team

What we offer

Equity in the company
Medical, Dental and Vision premiums covered at 100%
Fully paid parental leave
Commuter benefits
401k benefits
Fitness & home services stipend to cover part of your expenses so you can focus on what matters
A collaborative in-office environment with an open floor plan, fully stocked kitchen, and all meals covered in the office
Unlimited vacation and paid holidays
Relocation packages

Fulltime

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Banking Operations Senior Associate

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