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The Senior Banking Operations Associate will manage KYC/AML processes, ensuring compliance with project requirements and maintaining SLAs. The role requires excellent communication skills and a minimum of 5 years of experience in banking operations, including 3 years in KYC. Flexibility to work night shifts is essential.
Job Responsibility:
Manage KYC/AML processes, ensuring compliance with project requirements and maintaining SLAs
Maintain the necessary SLA’s and report out to the team manager on a regular basis
Anticipates problems and recognizes when to deviate from standard practices
Seeking assistance or to resolve complex issues with the help of process knowledge
Adhere to project requirements and department objectives
To follow technical protocols and general procedures guided by department objectives
Effectively communicate to coordinate job specific information and to collaborate with team members
Participating in the training programs based on business needs
Attending team meetings or customer calls (if required)
To perform Quality Audits based on process requirements
Requirements:
Graduate (Any) with minimum of 5 - 7 years of work experience in an international BPO Banking process out of which 3 years in KYC is a must
Excellent understanding or an SME of KYC/AML/CDD experience is mandatory