Banking Operations Development Support Lead, Citi

Citi

Location:
United States, Irving

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

125760.00 - 188640.00 USD / Year

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Job Description:

We are seeking a highly motivated Dev Support Lead Analyst / Technical program manager to join our Banking Operations Delivery Management team. This person will be responsible for overseeing the planning, execution, and delivery of complex technical projects working closely with Engineering, Business and other cross functional teams. This role requires a strong blend of technical expertise, project management skills, and leadership capabilities to drive cross-functional teams towards achieving strategic goals.

Job Responsibility:

Lead the planning, execution, and delivery of complex technical projects from conception to launch
Ensure that technical solutions align with business objectives and architectural guidelines
Define project scope, goals, deliverables, and resource requirements
Develop and maintain detailed project plans, schedules, and budgets
Identify and manage project risks and dependencies
Facilitate communication and collaboration among cross-functional teams
Establish and enforce project processes, best practices, quality standards, and architectural principles
Track progress and report on status to stakeholders
Drive continuous improvement in project delivery and team efficiency
Manage vendor relationships and external dependencies
Act as mentor or coach to new or lower level analysts
Drive application hygiene by tracking vulnerabilities, leading modernization efforts, and addressing technical debt

Requirements:

6+ years of experience as technical program manager
Bachelors degree in Computer Science
Master's degree preferred
Proven track record of successfully delivering complex technical projects on time and within budget
Strong understanding of software development life cycles (SDLC) and agile methodologies (Scrum, Kanban)
Excellent communication, interpersonal, and presentation skills
Proficiency with project management tools (e.g., Jira, MS Project, Confluence)
Ability to influence and lead cross-functional teams without direct authority
Strong analytical and problem-solving skills
Knowledge of microservices architecture

Nice to have:

Knowledge of cloud platforms (e.g., AWS, Azure, GCP)
Familiarity with DevOps practices and tools
Certification in Project Management (e.g., PMP, CSM)
Experience in a fast-paced, high-growth environment
Familiarity with Generative AI (GenAI), Machine Learning (ML), and Large Language Models (LLMs)
Knowledge of Banking industry

What we offer:

Medical, dental & vision coverage
401(k)
Life, accident, and disability insurance
Wellness programs
Paid time off packages including vacation, sick leave, and paid holidays
Discretionary and formulaic incentive and retention awards

Additional Information:

Job Posted:
November 22, 2025

Expiration:
November 28, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Banking Operations Development Support Lead