Banking Operations Associate Job at NTT DATA (Chennai)

Banking Operations Associate

Location

India , Chennai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Graduate (Any) with minimum of 1.6 - 5 years of work experience in an international BPO Banking process
Excellent understanding or an SME of KYC/AML/CDD experience is mandatory
Flexible to work in night Shifts
Excellent Oral & Communication skills in English

Job Responsibility

Strong understanding of KYC/AML concepts/process
Maintain the necessary SLA’s and report out to the team manager on a regular basis
Anticipates problems and recognizes when to deviate from standard practices
Seeking assistance or to resolve complex issues with the help of process knowledge
Adhere to project requirements and department objectives
To follow technical protocols and general procedures guided by department objectives
Effectively communicate to coordinate job specific information and to collaborate with team members
Participating in the training programs based on business needs
Attending team meetings or customer calls (if required)
To perform Quality Audits based on process requirements

Banking Operations Associate

In this Role you will be Responsible For - Perform unwrapping of the share holde...

Location

India , Chennai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

0-18 months of relevant experience
Basic understanding of the KYC/CDD domain
Ability to understand moderately complex transactions
Ability to understand and interpret source documents
Detail-oriented
ability to organize and multi-task
Ability to make decisions
Required computer skills: must have experience with data entry and word processing, possess a working knowledge of MS Office applications, and understand how to navigate through web-based applications

Job Responsibility

Perform unwrapping of the share holder details or the entities involved in the company
Conduct investigations, collect data, compile documentation and evidence, maintain accurate and detailed notes
Ensure accurate and timely completion of reporting to clients
Ensures accurate and timely completion of transactions to meet or exceed client SLAs
Identify and resolve both regular and non-routine problems or escalate to Team Leader/Line Manager/Unit Head
Observe the highest degree of confidentiality in the handling of information received in the course of their responsibilities
Uses established tools and procedures to solve task-related problems: Fact finding, Information search and gathering, Verifying data, Compilation
Recognizes when there is insufficient information and brings problems to the attention of TL/Manager
Monitors and tracks resolution of issues

Banking Operations Associate - Treasury Operations

We are looking for a Treasury Operations Associate to serve as a senior subject ...

Location

Spain , Barcelona

Salary:

Not provided

N26

Expiration Date

Until further notice

Requirements

5+ years of experience in Treasury, Securities Back Office, or Capital Markets Operations, with a proven track record of progressive responsibility and ownership in a regulated financial institution or Fintech environment.
Good knowledge of the full trade lifecycle, from execution through settlement and post trade reconciliation including regulatory frameworks governing these processes (e.g., MaRisk BTO 2.2, MiFIR).
Demonstrated expertise in regulatory reporting with the ability to design, review, and improve reporting controls and documentation standards.
Proven experience maintaining data quality frameworks, managing master data, and resolving complex interface issues across systems.
Exceptional stakeholder management capability and comfortable communicating as the operational voice across various internal functions (Compliance, Technology, Front Office, Finance) as well as external partners (Regulators, Banks, Custodians, Auditors).
Demonstrated ability to lead process improvement initiatives, translating operational insight into scalable solutions.
Professional-level fluency in English (written and verbal) is required to collaborate with our diverse, global teams.

Job Responsibility

Act as an SME providing control and oversight for Post Trade Execution integrity, specifically focusing on: Monitoring the quality and adherence of Trade Settlement and Execution processes.
Enforcing Trade Controls and internal policy adherence across the function.
Upon request, act as contact and subject matter expert for communication with external providers and internal stakeholders.
Identifying opportunities for process standardization and automation to scale the Treasury Back Office function efficiently.
Participate in initiatives and projects related to settlement / securities lending, preparing the team for new product launches.
Actively support internal and external audit requirements pertaining to Treasury Operations by timely preparation and submission of necessary documentation, ensuring effective evidence of operational controls and compliance.
Provide critical analytical input and process context to the Reporting team to ensure the accuracy and timely submission of all mandated regulatory and management reports.
Mentor and upskill junior team members through structured knowledge sharing on the trade lifecycle, operational controls, regulatory requirements, and systems usage, supporting the development of a resilient and scalable Treasury Operations function.

What we offer

Accelerate your career growth by joining one of Europe’s most talked about disruptors.
Employee benefits that range from a competitive personal development budget, work from home budget, discounts to fitness & wellness memberships, language apps and public transportation.
As an N26 employee you will have access to a Premium subscription on your personal N26 bank account. As well as subscriptions for friends and family members.
Vacation days vary depending on your location of work. Additional day of annual leave for each year of service.
A high degree of autonomy and access to cutting edge technologies - all while working with a friendly team of peers of diverse nationalities, life experiences and family statuses.
A relocation package with visa support for those who need it.

Fulltime

Banking Operations Senior Associate

We are looking for a Chargeback Analyst to join our team. This role involves man...

Location

India , Gurgaon

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor’s degree in finance, Business Administration, or a related field preferred
Minimum of 1-4 years of credit card and/or financial experience
Recoveries/chargeback experience within the financial services sector
Knowledge of Association rules and regulations
TS2/TDR knowledge considered an asset
Demonstrated analytical and problem-solving skills
Proficiency in Microsoft Suite Applications (Word, Excel, PowerPoint)
Excellent communication skills in English (listening, verbal, written) with emphasis on active listening, probing, and negotiation skills
Personal qualities including adaptability, flexibility, even-temperament, focus, and reliability
Willingness to pursue continuous learning and self-development

Job Responsibility

Effectively analyze and process Fraud/Dispute cases using the TDR case management system, ensuring all internal service levels are met
Manage all phases of the chargeback lifecycle in accordance with Association Rules and Regulations
Proactively manage and investigate potential fraud cases
Process system-generated retrieval requests, ordering cardholder-initiated supporting documentation where appropriate
Handle cardholder and non-cardholder-initiated disputes for monetary recovery in the First Cycle Chargeback
Respond to merchant challenges and assess next steps in the Second Cycle Representment
Challenge merchant rebuttals to continue the recovery process in the Third Cycle Chargeback
Decisioning Pre-arbitration, Case Filing, and Good-faith Collections
Maintain a thorough understanding of all Association Rules and Regulations and communicate these to cardholders
Identify potential fraud trends through effective case management for analysis and review by the fraud strategy team

What we offer

Opportunities for professional growth and development within the Credit Card Operations department

Fulltime

Banking Operations Senior Associate

Location

India , Chennai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Graduate (Any) with minimum of 4 - 5 years of work experience in an international BPO Banking process
Excellent understanding or an SME of KYC/AML/CDD experience is mandatory
Flexible to work in night Shifts
Excellent Oral & Communication skills in English
Strong understanding of KYC/AML concepts/process

Job Responsibility

Maintain the necessary SLA’s and report out to the team manager on a regular basis
Anticipates problems and recognizes when to deviate from standard practices
Seeking assistance or to resolve complex issues with the help of process knowledge
Adhere to project requirements and department objectives
To follow technical protocols and general procedures guided by department objectives
Effectively communicate to coordinate job specific information and to collaborate with team members
Participating in the training programs based on business needs
Attending team meetings or customer calls (if required)
To perform Quality Audits based on process requirements

Fulltime

Banking Operations Senior Associate

Join our team as a Chargeback Analyst, where you will manage fraud cases, proces...

Location

India , Gurgaon

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor's degree in finance, Business Administration, or a related field preferred
Minimum of 1-4 years of credit card and/or financial experience
Recoveries/chargeback experience within the financial services sector
Knowledge of Association rules and regulations
TS2/TDR knowledge considered an asset
Demonstrated analytical and problem-solving skills
Proficiency in Microsoft Suite Applications (Word, Excel, PowerPoint)
Excellent communication skills in English (listening, verbal, written) with emphasis on active listening, probing, and negotiation skills
Personal qualities including adaptability, flexibility, even-temperament, focus, and reliability
Willingness to pursue continuous learning and self-development

Job Responsibility

Effectively analyze and process Fraud/Dispute cases using the TDR case management system, ensuring all internal service levels are met
Manage all phases of the chargeback lifecycle in accordance with Association Rules and Regulations
Proactively manage and investigate potential fraud cases
Process system-generated retrieval requests, ordering cardholder-initiated supporting documentation where appropriate
Handle cardholder and non-cardholder-initiated disputes for monetary recovery in the First Cycle Chargeback
Respond to merchant challenges and assess next steps in the Second Cycle Representment
Challenge merchant rebuttals to continue the recovery process in the Third Cycle Chargeback
Decisioning Pre-arbitration, Case Filing, and Good-faith Collections
Maintain a thorough understanding of all Association Rules and Regulations and communicate these to cardholders
Identify potential fraud trends through effective case management for analysis and review by the fraud strategy team

What we offer

Opportunities for professional growth and development within the Credit Card Operations department

Fulltime

Banking Operations Senior Associate

The Chargeback Analyst will manage fraud and dispute cases, ensuring compliance ...

Location

India , Gurgaon

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor's degree in finance, Business Administration, or a related field preferred
Minimum of 1-4 years of credit card and/or financial experience
Recoveries/chargeback experience within the financial services sector
Knowledge of Association rules and regulations
TS2/TDR knowledge considered an asset
Demonstrated analytical and problem-solving skills
Proficiency in Microsoft Suite Applications (Word, Excel, PowerPoint)
Excellent communication skills in English (listening, verbal, written) with emphasis on active listening, probing, and negotiation skills
Personal qualities including adaptability, flexibility, even-temperament, focus, and reliability
Willingness to pursue continuous learning and self-development

Job Responsibility

Fraud and Dispute Management: Effectively analyze and process Fraud/Dispute cases using the TDR case management system, ensuring all internal service levels are met
Manage all phases of the chargeback lifecycle in accordance with Association Rules and Regulations
Proactively manage and investigate potential fraud cases
Chargeback Processing: Process system-generated retrieval requests, ordering cardholder-initiated supporting documentation where appropriate
Handle cardholder and non-cardholder-initiated disputes for monetary recovery in the First Cycle Chargeback
Respond to merchant challenges and assess next steps in the Second Cycle Representment
Challenge merchant rebuttals to continue the recovery process in the Third Cycle Chargeback
Decisioning Pre-arbitration, Case Filing, and Good-faith Collections
Compliance and Reporting: Maintain a thorough understanding of all Association Rules and Regulations and communicate these to cardholders
Identify potential fraud trends through effective case management for analysis and review by the fraud strategy team

What we offer

Opportunities for professional growth and development within the Credit Card Operations department

Fulltime

Banking Operations Senior Associate

The Senior Transaction Monitoring Investigator is responsible for leading escala...

Location

India , Noida

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Minimum of 5 years of experience in transaction monitoring or related fields
Strong skills in AML, CFT, and forensic analysis

Job Responsibility

Lead escalated AML/CFT investigations and make final disposition decisions
Draft, review, and approve STR/SAR narratives ensuring regulatory quality standards
Conduct detailed end-to-end customer behavioral and transactional analysis across products, channels, and geographies
Perform typology-driven investigations including layering, structuring, mule activity, TBML, sanctions evasion, and virtual asset transactions
Engage with regulatory bodies during audits, walkthroughs, or requests for information
Enhance investigation frameworks, contribute to policy updates, and maintain governance documentation
Guide and mentor L1/L2 investigators through case reviews and coaching
Propose improvements in scenario tuning, rule thresholds, false-positive reduction, and analytics-based model enhancements
Collaborate with Legal, Fraud, Operations, and Risk teams on complex customer risk matters

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Banking Operations Associate

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