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NTT DATA Logo NTT DATA · Banking

Banking Operations Analyst

India, Chennai · Job Posted March 21, 2026
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Job Description

The Banking Operations Analyst role involves leading a team to enhance efficiency and quality in banking operations, focusing on KYC, AML, and CDD processes.

Job Responsibility

  • Leads team in the achievement of project milestones and team goals
  • To oversee the day-to-day activities of a group of employees
  • Coaches, motivates and guides team members
  • Utilizes best practice processes around work assignments, Project management and quality of output while maximizing overall team’s performance
  • To improve efficiency, quality and services of ongoing projects/processes
  • Significant portion of time still spent on performing work of the team
  • Regularly review the work of team members
  • Identifies opportunities for improvement
  • recommends possible training opportunities
  • Ensures team is meeting or exceeding contractual and service level obligations to customers
  • Collects customer’s needs and translates to appropriate solutions
  • Interacts with customers and internal departments to resolve issues
  • Ensures accurate and timely processing of transactions to meet and exceed customer SLA
  • Adhere to all appropriate and agreed standardized processes and procedures
  • Acting as the Subject Matter Expert for the team
  • Conducting & leading the training programs based on business needs
  • Attending team meetings and customer calls to gather feedback and updates.

Requirements

  • 5+ Years of experience in Banking BPO is preferred
  • University degree or equivalent that required 3+ years of formal studies of the Accounting & Commerce Graduates
  • Minimum of 2 years of Team handling is a Mandatory
  • Excellent understanding or an SME of KYC/AML/CDD experience
  • Excellent people management and interpersonal Skills
  • Excellent Oral & Communication skills
  • Ability to work scheduled shifts from Monday-Friday 02:00 PM to 12:00 AM
  • Ability to communicate (oral/written) effectively in English to exchange information with our client.
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