Banking Fraud Analyst Job at Adyen (Chicago)

Fraud Analyst

Step into the role of Fraud Analyst at Barclays, where you'll provide first-clas...

Location

India , Noida

Salary:

Not provided

Barclays

Expiration Date

Until further notice

Requirements

Delivering exceptional customer service through multiple channels such as chat, email, and phone while resolving complex queries
Collaborating with internal teams to align and improve customer care processes and provide feedback for enhancements
Investigating and resolving customer inquiries related to bank products and services, including transactions and account issues
Preparing and presenting reports on customer performance and insights to senior stakeholders
Identifying industry trends and implement best practices to enhance efficiency and overall customer experience
Strong understanding of backend operations with the ability to manage and streamline internal processes
Experience in fraud operations, including identifying suspicious patterns and preventing fraudulent activities
Proficiency in scan detection techniques to quickly flag and investigate anomalies
Knowledge of chargeback processing, ensuring accurate assessment, documentation, and resolution of disputes
risk and controls

Job Responsibility

Provision of customer service through various communication channels including chat, email and phone
Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case
Collaboration with teams across the bank to align and integrate customer care processes
Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas
Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations
Resolution of specific customer inquiries and issues related to the bank’s products and service, including account balances, transactions and payments
Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders
Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness
To meet the needs of stakeholders/ customers through operational excellence and customer service
Perform prescribed activities in a timely manner and to a high standard

What we offer

modern workspaces, collaborative areas, and state-of-the-art meeting rooms
wellness rooms
on-site cafeterias
fitness centers
tech-equipped workstations
flexible working arrangements
hybrid working

Fulltime

Fraud Risk Intmd Analyst

The Fraud Risk Intmd Analyst is a developing professional role requiring analyti...

Location

Mexico , Ciudad De Mexico

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

2-5 years previous experience in Fraud, Customer Services or Banking Operations
Bachelor’s/University degree or equivalent experience
Analytical thinking and knowledge of data analysis tools and methodologies
Developed communication and diplomacy skills
Attention to detail when making judgments and recommendations based on the analysis of factual information
Professional judgment when interpreting data and results
Systematic problem-solving and communicable explanation skills

Job Responsibility

Manages the Fraud Investigation team and their overall effectiveness
Ensures day-to-day Operations are performed according to agreed Service Level Agreements
Maintains an effective complaint case management system
Minimizes defects and operational losses and tracks metrics for performance measurement
Drives initiatives to enhance client experience and improve operating efficiency
Closely monitors service level indicators
Performs sampling on suspicious transactions/accounts
Appropriately assesses risk when business decisions are made
Applies professional judgment to ensure transparency and compliance

What we offer

Equal opportunity employer
Compliance with applicable laws, rules, and regulations
Accessibility support for persons with disabilities

Fulltime

AVP - SOC Cyber Fraud Analyst

The Security Operations Center Cyber Fraud Analyst is an intermediate level posi...

Location

Singapore , Singapore

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Ability to communicate effectively both orally and in writing
Strong knowledge of current Cyber Fraud trends including common Account Takeover techniques and banking malware
Deep understanding of Intrusion Detection analysis (TCP/IP, packet level analysis) as well as Application Layer Protocols (HTTP)
Advanced understanding of various operating systems (Windows/UNIX), and web technologies (focusing on Internet security)
Knowledge of cutting-edge threats and technologies affecting Web Applications
Experience with Big Data Technologies, ETL Tools, Data Warehouse and Business Intelligence technologies is preferred
Experience with any scripting language and Splunk is a plus
Experience with vulnerability assessment as well as penetration testing or forensic analysis fields is a plus
Certifications from EC-Council, GIAC, (ISC)² are preferred [CISSP, CEH, GCIA, GWAPT and CFE]
5-8 years of relevant experience in Cyber Fraud or SOC

Job Responsibility

The analyst performs monitoring, research, assessment and analysis of Digital Fraud Attacks leveraging various Security Event Monitoring platforms including Web Threat Detection, Real Time Fraud Risk Assessment, Big Data and Digital Application Monitoring tools (Splunk, SAS, Teradata, and enterprise real time fraud detection tools)
Follow pre-defined actions to handle BAU and high severity issues including escalating to other support groups
Execute daily ad hoc tasks or lead small projects as needed
Create and maintain operational reports for Key Performance Indicators and weekly and monthly metrics
Perform assessment as well as troubleshooting to help isolate technical issues with the integration of fraud monitoring technologies
Participate in daily and ad hoc conference calls to manage quality assurance and documentation related tasks
Identify areas for tuning use cases to enhance monitoring value
Engage with Fraud Policy, Operations, Strategy and other teams for early detection, prevention and mitigation of detected fraudulent activities

Fulltime

Branch Inspection Control Testing Execution Analyst

The Branch Inspection Control Testing Execution Analyst is responsible for the m...

Location

Singapore , Singapore

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5+ years of experience, including 3+ years in a retail branch role
Extensive knowledge of sales, service, and operational activities and the control environment within a retail bank branch
Excellent organization and time management skills, producing high-quality work under rigid time constraints
Bachelor’s/University degree, or equivalent experience
Strong analytical and decision-making skills to assess risk and identified concerns materiality
Knowledge of typical branch systems
Proficient in Microsoft Office with an emphasis on MS Excel
Consistently demonstrates clear and concise written and verbal communication skill
Outstanding relationship building and relationship management skills

Job Responsibility

Executes assigned testing activities timely, accurately, and according to published standards, and delivers prompt and thorough reporting
Ensures accurate disposition in the Branch Inspection tool, promoting overall report quality, especially in description and classification of exceptions and accuracy of data recording
Manages service level agreement to ensure timely assessment execution and reporting of risks and control breaks to branch management
Uses data from varying systems and repositories to develop a thorough understanding of the branch being inspected, including identification of trends, anomalies, outliers, and red flags, escalating concerns as needed
Supports process improvement within the Branch Inspection group, which may include use of computer assisted assessment tools and techniques to drive efficiency and effectiveness in control testing
Supports covered businesses during reviews and/or the issue management process, performing walkthroughs/demos as required
Participates in identification and escalation of potential fraud and ethics concerns
Develops and maintains effective relationships with branch management, employees, and support functions to ensure a clear understanding of identified errors, drivers, and potential solutions

What we offer

Extensive on-the-job training and exposure to senior leaders
Traditional learning opportunities
Chance to give back and make a positive impact through volunteerism
Resources to meet unique needs
Empowerment to make healthy decisions and manage financial well-being

Fulltime

Credit Business Analyst, Banking Fraud

Join us in building the future of finance. Our mission is to democratize finance...

Location

United States , Menlo Park; New York; Washington

Salary:

166000.00 - 195000.00 USD / Year

Robinhood

Expiration Date

Until further notice

Requirements

5–7 years of experience in fraud strategy, with a strong track record in fraud detection and prevention for banking products like checking or savings
Strong quantitative skills and a problem-solving mindset
comfortable working with large datasets to inform strategy
Hands-on experience with SQL, R, or Python (including tools like Pandas and scikit-learn)
Excellent communication skills with the ability to distill complex insights for varied audiences
A Bachelor’s or Master’s degree in Computer Science, Engineering, Information Systems, Analytics, Mathematics, Physics, Applied Sciences, or a related field

Job Responsibility

Design and lead initiatives that reduce fraud across our banking ecosystem using data, technology, and customer-back insights
Collaborate cross-functionally with product, operations, and engineering teams to build a robust fraud defense strategy
Monitor real-time fraud activity and maintain a dynamic feedback loop to continuously improve detection capabilities
Own strategy and execution of fraud mitigation for ACH, wire transfers, and other money movement types
Communicate strategic decisions clearly and effectively with senior stakeholders across the business

What we offer

Performance-driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching
100% paid health insurance for employees with 90% coverage for dependents
Lifestyle wallet — a highly flexible benefits spending account for wellness, learning, and more
Employer-paid life & disability insurance, fertility benefits, and mental health benefits
Time off to recharge including company holidays, paid time off, sick time, parental leave, and more
Exceptional office experience with catered meals, events, and comfortable workspaces

Fulltime