Banking Customer Service Representative Job at Randstad (Athens)

Customer Service Representative

This role involves delivering excellent customer service in a financial services...

Location

United Kingdom , Epsom

Salary:

Not provided

Office Angels

Expiration Date

Until further notice

Requirements

Background in financial services or a regulated industry
experience in a fast-paced telephone customer service environment
excellent organisational skills and attention to detail
strong written, verbal, and listening communication skills
ability to manage multiple tasks and switch priorities when needed
logical, analytical approach to problem-solving
fast learner with a strong sense of curiosity
IT literate with the ability to use a range of software and internal systems
team-oriented with a proactive and flexible mindset

Job Responsibility

Maintain up-to-date knowledge of all products and services offered by our client and their affiliated companies
handle telephone enquiries from existing mortgage and savings customers, providing prompt, accurate, and helpful responses
clearly explain products and services within the scope of the client's regulatory classification as an 'information only' provider, avoiding advice or guidance
carry out all aspects of mortgage account administration, including completions, redemptions, payments, product transfers, lease extensions, and general enquiries
prepare and send standard or dictated customer correspondence, including handling lost account enquiries
perform cashiering duties at Head Office, including opening, closing, amending, and processing transactions on savings accounts using internal systems
manage changes to customer and account information such as address updates, notice requests, and nominated bank account amendments
administer ISA transfers and assist with account registration procedures
support other departments as required, such as Loans Underwriting and the New Business Team
assist with system testing for new products and features

What we offer

Friendly, supportive team culture
training and development opportunities
varied and rewarding role within the financial services sector
opportunity to make a meaningful impact on customer experience

Fulltime

Storefront Customer Service Representative

We are looking for a Customer Service Representative to join our team and provid...

Location

United States , Harris County

Salary:

Not provided

ChaseSource

Expiration Date

Until further notice

Requirements

High school diploma or equivalent from accredited institution
Bilingual, fluent in English and Spanish preferred
Previous experience in customer service or a related field is preferred
At least 2 full and/or consecutive years of experience working in a call-center environment
Proficient computer skills and the ability to learn new software quickly
Ability to work well under pressure and in a fast-paced environment
Strong problem-solving and conflict resolution abilities
Professional phone etiquette and the ability to handle difficult customers
Excellent verbal and written communication skills
Strong organizational skills and attention to detail

Job Responsibility

Handle high volume of incoming walk-in customers in a professional and timely manner
Communicate with customers in person, via phone, email or chat
Assist customers with their inquiries, provide accurate information, and resolve any issues or concerns they may have in a professional and timely manner
Utilize available resources and defined research procedures to quickly respond to all inquiries regarding account activity, tag fulfillment and standard violation resolution
Collaborate with other departments to escalate and resolve complex customer issues
Take ownership of customer problems and follow up to ensure their satisfaction
Maintain PCI compliance as it relates to collecting and processing payments with credit card and/or banking information
Meet daily qualitative and quantitative targets to maintain operational standards
Reconcile payments and prepares end-of-day reports as specified per section
Update customer records and maintain accurate documentation of all customer interactions

Fulltime

Merchant Services Representative

Our Merchant Services team supports the growth of the Merchant Services portfoli...

Location

Salary:

18.50 USD / Hour

Corporate Tools

Expiration Date

Until further notice

Requirements

Excellent attention to detail
Self motivated and quick learner
Excellent customer service with the ability to listen critically
Must have a strong work ethic and welcome coaching
Knowledge of computers and the ability to navigate systems to gather information
Strong verbal and written communication and problem solving and negotiation skills
Comfortable calling customers and speaking on the phone
Technical aptitude with the ability to learn how point of sale systems and credit card terminals work

Job Responsibility

Placing outbound calls to clients for credit card processing consultations
Consult with merchants to ensure they have the most efficient and cost effective products for their needs
Use consultative sales approach to successfully convert client leads into merchant account applications with credit card processors we partner with
Review merchant processing needs, recommend viable solutions, and drive merchant growth by having clients agree to apply for merchant accounts
Provide superior customer service and relationship management as the department grows
Communicate professionally with clients via phone and email
Timely and professional follow up on pricing quotes
Have fun building something great
Help support other customer service groups as needed

What we offer

100% employer-paid medical, dental and vision for employees
Annual review with raise option
22 days Paid Time Off accrued annually, and 4 holidays
After 3 years, PTO increases to 29 days. Employees transition to flexible time off after 5 years with the company—not accrued, not capped, take time off when you want
The 4 holidays are: New Year’s Day, Fourth of July, Thanksgiving, and Christmas Day
Paid Parental Leave
Up to 6% company matching 401(k) with no vesting period
Quarterly allowance
Open concept office with friendly coworkers
Creative environment where you can make a difference

Client Services Representative

The traditional financial industry was not built to put the interests of clients...

Location

United States , Palo Alto

Salary:

60000.00 - 80000.00 USD / Year

Wealthfront

Expiration Date

Until further notice

Requirements

Bachelor’s degree
1+ years of experience in retail banking, wealth management, asset management, and/or fintech
Experience in a client facing role is preferred
Strong communication skills
able to explain complicated concepts to clients as well as team members
Able to partner with multiple stakeholders, including other teams and senior executives
Comfortable with being independent and learning new concepts quickly
Excited about our mission statement
Passion for delighting clients
Series 7 and 66 preferred (or must be obtained within 3 months of joining)

Job Responsibility

Provide exceptional customer service through email and phone communication
Help our clients use our product better through online tools and resources
Work with our operations teams to resolve client issues
Be the voice of the customer by noticing and highlighting action items needed to improve the customer experience and delight our clients
Assess client information and approve fund transfers
Assist clients in understanding asset allocation and explain investment risk profiles
Assist clients in understanding and analyzing the performance of their investments, and the potential impacts of client risk decisions

What we offer

medical, vision, dental, 401K plan, generous time off, parental leave, wellness reimbursements, professional development, employee investing discount, equity, discretionary bonus

Fulltime

Guest Service Representative

Guest Service Representative position at New York Marriott Downtown, responsible...

Location

United States , New York

Salary:

34.30 - 40.36 USD / Hour

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Report accidents, injuries, and unsafe work conditions to manager
ensure uniform and personal appearance are clean and professional
maintain confidentiality of proprietary information
protect company assets
welcome and acknowledge all guests according to company standards
anticipate and address guests' service needs
assist individuals with disabilities
thank guests with genuine appreciation
speak with others using clear and professional language
answer telephones using appropriate etiquette

Job Responsibility

Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations
secure payment
verify and adjust billing
activate and file room keys
process all guest requests and relay messages
print contingency lists to have a record of all guests in case of emergency
identify and explain room features to guests
supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest
follow up on any outstanding requests or problems from the previous day and are resolved
run and review daily reports/logs

What we offer

Training opportunities
development opportunities
recognition programs
holistic well-being focus
true camaraderie with diverse group of co-workers
equal opportunity employer
valued and celebrated unique backgrounds

Fulltime

Cash and Clearing Representative

The role is responsible for delivering excellent customer service and accurately...

Location

Morocco , Casablanca

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Previous experience in cash handling, customer service, or a related field is preferred
Excellent verbal communication and interpersonal skills
Proficiency in English and French
Strong attention to detail and accuracy in handling financial transactions
Basic computer proficiency and ability to learn new systems
Ability to work effectively in a team environment

Job Responsibility

Process customer transactions efficiently and accurately, including deposits, withdrawals, payments, and cashing checks
Handle cash, balance currency, and reconcile cash drawers at the beginning and end of shifts
Manage different types of reports for regulator
Assist customers with account inquiries, resolve basic transaction discrepancies, and provide information as requested by partners and regulators
Maintain a high level of customer service, building rapport and identifying opportunities to refer customers to appropriate banking specialists
Adhere to all bank policies, procedures, and regulatory requirements, demonstrating a strong focus on risk management and fraud prevention
Collaborate effectively with branch team members to achieve operational goals and enhance the customer experience
Safeguard bank assets by following security protocols and maintaining confidentiality of customer information

What we offer

Access to Cafeteria
Private Medical Care Program and onsite medical rooms at our offices
Pension Plan Contribution to voluntary pension fund
Group Life Insurance
Employee Assistance Program
Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed
Flexible work arrangements to support you in managing work-life balance
Career progression opportunities across geographies and business lines
Socially active employee communities with diverse networking opportunities

Fulltime

Customer service representative

Robert Half has an excellent career opportunity for an articulate, highly-skille...

Location

United States , Woodland Hills

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven experience in customer service or a related field
Exceptional communication and interpersonal skills
Strong problem-solving abilities and a customer-centric mindset
Ability to navigate and utilize customer service software efficiently
Positive attitude and a commitment to delivering a superior customer experience
High school diploma or equivalent required
additional education is a plus
Previous experience in a customer service role is highly desirable

Job Responsibility

Receiving and placing telephone calls
Performs full service banking transactions in compliance with legal requirements and bank policies and procedures
Provides accurate, friendly customer service in a timely fashion
Performs functions including handling cash and other daily transactions
Achieves sales and referral goals by actively cross-selling and referring customers to proper bank staff for additional bank products, services and sales campaigns
Maintains currency and coin under prescribed limits
Adheres to bank security policies and maintains confidentiality of bank records and client information

What we offer

medical
vision
dental
life and disability insurance
company 401(k) plan

Customer service representative

Robert Half has an excellent career opportunity for an articulate, highly-skille...

Location

United States , Woodland Hills

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven experience in customer service or a related field
Exceptional communication and interpersonal skills
Strong problem-solving abilities and a customer-centric mindset
Ability to navigate and utilize customer service software efficiently
Positive attitude and a commitment to delivering a superior customer experience
High school diploma or equivalent required
additional education is a plus
Previous experience in a customer service role is highly desirable

Job Responsibility

Receiving and placing telephone calls
Performs full service banking transactions in compliance with legal requirements and bank policies and procedures
Provides accurate, friendly customer service in a timely fashion
Performs functions including handling cash and other daily transactions
Achieves sales and referral goals by actively cross-selling and referring customers to proper bank staff for additional bank products, services and sales campaigns
Maintains currency and coin under prescribed limits
Adheres to bank security policies and maintains confidentiality of bank records and client information

What we offer

medical
vision
dental
life and disability insurance
company 401(k) plan

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Banking Customer Service Representative

Job Description

Job Responsibility

Requirements

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