CrawlJobs Logo

Banking Center Support Specialist

citynational.com Logo

City National Bank of WV

Location Icon

Location:
United States , Florida

Category Icon
Category:
Banking

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

As a member of the Business & Personal Banking team, you’ll partner with our clients as a trusted ally, to accompany them every step of the way, thriving with them as they build their dreams. In your role, you will build trusted and dependable relationships that fuel bold achievement for our clients. We are the transformative allies in their journeys. At City National Bank of Florida, we keep true to our intimate roots, but are unbounded in our aspirations. Say yes to possibility.

Job Responsibility:

  • Consistently meets and/or exceed assigned individual and team sales goals
  • Increases Bank relationships through cross-selling, marketing materials, promotions, telemarketing, developing client relations and providing prompt client service
  • Develops and maintains a prospect list of potential clients
  • Participates in networking, outside sales efforts and cold calling as appropriate
  • Opens and processes all types of accounts, products and/or services for clients after consulting with them on their specific needs
  • Handles general client inquiries
  • Reconciles client statements, confers with operations personnel regarding discrepancies in balances and other problems and works toward the proper maintenance of the account files
  • Services all client account needs, including teller work as needed: accepts deposits, cashes checks within limits as specified by bank policy, processes withdrawals, sell travelers checks, and cashier checks
  • Accepts loan payments
  • Facilitates transactions
  • Responds quickly and effectively to client questions
  • Provides access to safe deposit boxes after verifying the client’s identity and right to access
  • Completes necessary documents for clients to rent, transfer or surrender a safe deposit box
  • Receives and records payments for safe deposit box rent
  • Follows up on past due safe deposit box rent
  • Witnesses the drilling of safe deposit boxes due to lost keys or abandoned property
  • Prepares abandoned property for escheatment
  • Works to achieve the Bank’s team goals or individual goals including, but not limited to, deposits, loans, cross-selling and referrals to other units of the bank such as Investments, Lending, Treasury Services, etc
  • Performs all paying, receiving and collection functions within the banking center with a high degree of accuracy
  • Adheres to cash handling, operational, security, BSA/AML and all other policies and procedures
  • In conjunction with Lending staff or within own scope of authority, interviews prospective loan applicants
  • Collects all pertinent client supplied documents to support the credit decision process
  • Assists the underwriting officer or Bank Manager in obtaining complete information on the loan request and communicates with client as needed
  • Based on the type of loan, may close the loan ensuring compliance with all credit regulations
  • Ensures compliance with the Bank’s operational and security policies and procedures so as to ensure that maximum accounting integrity and security prevails at all times
  • Completes all necessary G/L tickets and balances accurately
  • Able to handle vault duties and ATM reconciliations
  • May perform more complex service and branch functions such inputting and verify outgoing domestic/international wires according to the Board approved authorization limits and in accordance with banking policy and procedures
  • Assists as needed with Branch BSA operations and processes wire transfers
  • Performs routine service requests and administrative bank functions
  • Prepares all necessary reports in a timely basis
  • Must be able to travel to various Bank locations with little or no notice
  • Meets the requirements of the S.A.F.E. Act and expected to follow procedures including notifying Human Resources of any changes in current status

Requirements:

  • 2-4 years teller experience
  • Strong sales experience
  • Prior knowledge of the procedures and policies related to the function of a bank teller and a working knowledge of the on-line computer system or teller terminal
  • Must have proven abilities in needs-based sales and high-level client servicing skills
  • Excellent client service and cash handling experience
  • Ability to prepare or interpret detailed written materials and/or perform detailed mathematical functions accurately
  • Able to accurately handle the most complex transactions efficiently
  • Be security conscious, accurate and attentive to detail
  • Should have an understanding of compliance with Federal & State laws governing teller areas
  • A demonstrated ability to meet and exceed sales goals and maintain a high level of client service
  • May need to work extended hours that may include weekends
  • High School Diploma or equivalent
  • An equivalent combination of education and relevant professional experience may be considered in lieu of a degree
What we offer:
  • Medical plans that provide comprehensive medical and prescription drug coverage
  • 401(k) program that provides 100% match up to 5%
  • Tuition Reimbursement for undergraduate and graduate studies
  • Paid national holidays
  • Awards & Recognition programs
  • Flex Time / hybrid work schedule for some roles

Additional Information:

Job Posted:
February 14, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Icon
City National Bank of WV - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon
PREMIUM
More languages and countries
+ Unlock 31697 hidden job offers
Languages
English Čeština Deutsch Ελληνικά Español Français +15
Countries
United States United Kingdom India Canada Australia +
See plans
Plans from $2.99 / month

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Banking Center Support Specialist

Digital Support Specialist

Robert Half is looking to bring on contract Digital Support Specialists to suppo...
Location
Location
United States , Columbus
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School Diploma or GED
  • Minimum of 1 year of customer service experience
  • Prior finance experience a bonus
  • Strong call center experience
Job Responsibility
Job Responsibility
  • Provide customer support self-service banking platforms, assisting customers with troubleshooting account issues and access
  • Provide support for general account and deposit inquiries
  • Provide a high level of customer support, asking proactive questions to determine additional and future needs
  • Adhere to all compliance, security, and operational standards to ensure no risk
  • Demonstrate company values and appropriate conduct in every customer interaction
  • Collaborate with internal partners and back-office teams to resolve escalated issues and ensure a positive customer experience
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
Read More
Arrow Right

Call Center Specialist

We are looking for a dedicated Call Center Specialist to join our team in Charlo...
Location
Location
United States , Charlottesville
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience in a call center or customer service environment, preferably in the banking industry
  • Familiarity with collection processes, including commercial and consumer collections
  • Strong understanding of banking operations, services, and daily transactions
  • Ability to handle billing and collection inquiries with professionalism and accuracy
  • Excellent communication and problem-solving skills to address customer needs effectively
  • Proficient in handling electronic banking systems and tools
  • Strong attention to detail and ability to maintain accurate records
  • Knowledge of banking regulations and compliance standards
Job Responsibility
Job Responsibility
  • Handle inbound and outbound calls to assist customers with inquiries related to their accounts
  • Support customers with money transfers, payments, and account updates with attention to detail
  • Guide customers through the process of opening new accounts, ordering checks, and requesting new cards
  • Provide clear and accurate information regarding banking products and services
  • Address and resolve billing or collection issues for both commercial and consumer accounts
  • Ensure compliance with company policies and banking regulations while assisting clients
  • Maintain detailed and accurate records of customer interactions and transactions
  • Collaborate with team members to improve customer satisfaction and streamline processes
  • Monitor electronic banking transactions and assist customers with related concerns
  • Stay updated on banking industry trends and operational procedures
What we offer
What we offer
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan
Read More
Arrow Right

Call Center Specialist

We are looking for a Call Center Specialist to join our team in Charlottesville,...
Location
Location
United States , Charlottesville
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience in a call center or customer service environment
  • Familiarity with collections processes, including consumer and commercial collections
  • Understanding of banking operations and electronic banking tools
  • Strong communication skills, both verbal and written
  • Ability to multitask and prioritize in a fast-paced setting
  • Detail-oriented with a commitment to accuracy in all tasks
  • Experience in the banking industry is preferred
  • Proficiency with financial software and systems is an advantage
Job Responsibility
Job Responsibility
  • Address customer inquiries related to account details, transactions, and money transfers
  • Assist clients with opening new accounts and ordering checks or cards
  • Provide guidance on payment processes and resolving billing concerns
  • Handle consumer and commercial collections activities with professionalism
  • Deliver exceptional service by ensuring accurate and timely responses to banking queries
  • Maintain knowledge of banking operations and services to support customers effectively
  • Collaborate with team members to meet service level agreements and customer satisfaction goals
  • Utilize electronic banking tools to facilitate transactions and resolve issues
  • Monitor and report on collection processes to ensure compliance with company standards
  • Stay updated on industry regulations and best practices in banking services
What we offer
What we offer
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan
Read More
Arrow Right

Customer Support Specialist - Treasury

The main purpose of this job is to perform technical system support for all Comm...
Location
Location
United States , Kansas City
Salary
Salary:
21.40 - 27.65 USD / Hour
commercebank.com Logo
Commerce Bank
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Associate’s degree or equivalent combination of education and experience required
  • 1+ year financial services or banking experience required
  • 1+ years customer service experience in call center or relationship management required
  • Basic knowledge of bank operations
  • Excellent customer service skills
  • Ability to learn new processes quickly and critical thinking skills
  • Ability to learn and understand extended Commerce systems, platforms, and products
  • Ability to work off-shifts as necessary
  • Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
  • Inquisitive, agile, and strong team player with excellent written, verbal, and interpersonal communication skills
Job Responsibility
Job Responsibility
  • Assist with low to medium complexity resolution issues with heightened customer focus
  • Answer inbound phone calls from customers and third parties
  • Open, review, and resolve cases through case management
  • Process account maintenances through various applications
  • Provide a high level of customer service through various communication channels and meet accuracy and timeliness measures
  • Adapt communication style based on engagement and audience
  • Research and determine next action steps to resolving inquiries
  • Resolve customer questions or concerns promptly
  • Document inquiries in Salesforce case management system (Insight 360)
  • Provide technical support for enhanced security password resets
What we offer
What we offer
  • employer sponsored health, dental, and vision insurance
  • 401(k)
  • life insurance
  • paid vacation
  • paid personal time
  • career development
  • education assistance
  • voluntary supplemental benefits
  • Fulltime
Read More
Arrow Right

Consumer Lender - Support Specialist

We are looking for a detail-oriented Consumer Lender - Support specialist to joi...
Location
Location
United States , Newark
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience supporting loan administration, mortgage processing, mortgage closing, or related lending operations
  • Strong organizational skills with close attention to detail when handling paper and electronic loan documentation
  • Ability to manage multiple priorities, follow established procedures, and adapt to changing workflow demands
  • Effective written and verbal communication skills, including clear email correspondence and cross-functional coordination
  • Basic computer proficiency and the technical ability to update tracking systems accurately
  • Customer service mindset with strong interpersonal skills and a collaborative approach to team support
  • Familiarity with filing practices, audit support, and records management within a financial services or banking environment
Job Responsibility
Job Responsibility
  • Oversee loan documentation throughout its lifecycle, ensuring records are maintained, archived, and disposed of in accordance with established retention guidelines
  • Track the movement of files between departments and storage locations, updating internal records promptly to preserve accurate file visibility
  • Coordinate the transfer of loan files from active storage to on-site and off-site retention areas, including preparation for boxing and shipment
  • Review incoming paperwork and place documents into the correct loan files with a high degree of accuracy and consistency
  • Support monthly file status reporting by confirming the whereabouts and checkout status of records currently outside the file center
  • Respond to audit-related requests by locating, organizing, and delivering loan files within required timeframes
  • Keep current with regulatory, investor, and company requirements that influence document retention and file handling practices
  • Provide day-to-day assistance to internal teams and affiliated banking partners regarding file center procedures and documentation processes
  • Apply compliance expectations and quality service standards to all tasks while assisting with additional operational duties as needed
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
Read More
Arrow Right

Banking Specialist

We are seeking a detail-oriented and reliable Banking Specialist to provide exce...
Location
Location
United States , Strongsville
Salary
Salary:
Not provided
foundationsoft.com Logo
Foundation Software
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven ability to provide top-level support to customers and associates
  • Basic math skills: accounting skills are a plus
  • Familiarity with banking industry processes, procedures, and financial transactions including ACH and Wire Transfer
  • Ability to work in a fast pace and deadline driven industry
  • Superior organizational skills, comfortable multitasking and working both independently and effectively as a team member
  • High degree of accuracy and attention to detail
  • Excellent communication and critical thinking skills
  • Working knowledge of Microsoft Office and Windows-based applications
  • FOUNDATION®, MasterTax, and Salesforce or other CRM software knowledge is a plus
  • Prior customer service, call center, or related banking industry experience preferred
Job Responsibility
Job Responsibility
  • Respond to client inquiries received via phone, or email, addressing issues, answering questions, or providing assistance with banking transactions
  • Monitor bank accounts for receipt of client funds
  • Communicate with bank associates and clients to ensure timely receipt of outstanding funds
  • Bank account error or returned transaction notifications and reconciliations
  • Process client bank account change or update requests
  • End of Day banking processes
  • Collaborate with payroll, tax, and finance teams to ensure timely and accurate processing
  • Maintain expertise in software, business funding rules, and relevant industry factors
  • Adhere to all department and company standard operating procedures
  • Project a professional and positive image as a company representative by providing thorough assistance to associates, clients, and third parties
What we offer
What we offer
  • Manicures and pedicures in the office
  • Massages
  • House cleaning
  • Laundry service
  • Monthly car washes
  • Catered lunches Wednesdays
  • Monthly happy hour
  • Workout facility
  • Fitness classes
  • Free personal training
  • Fulltime
Read More
Arrow Right

Operations Specialist

We are looking for an Operations Specialist to join a consumer banking team in S...
Location
Location
United States , San Francisco
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience working in operations within consumer banking, credit card services, or consumer lending environments
  • Knowledge of call center metrics and the ability to use performance data to support operational improvements
  • Familiarity with criticality analysis and risk-based prioritization of operational issues
  • Strong analytical skills with the ability to interpret data, recognize patterns, and communicate findings clearly
  • Ability to manage multiple tasks in a fast-paced setting while maintaining accuracy and attention to detail
  • Proficiency in collaborating with business partners and supporting process execution across operational teams
Job Responsibility
Job Responsibility
  • Monitor operational activity and interpret call center performance data to identify trends, risks, and opportunities for improvement
  • Support processes related to credit card and consumer lending operations by ensuring work is completed accurately and in alignment with established standards
  • Review service levels, productivity results, and quality indicators to help leadership make informed operational decisions
  • Conduct criticality assessments to prioritize issues, evaluate business impact, and recommend appropriate next steps
  • Collaborate with cross-functional partners to resolve operational challenges and strengthen workflow efficiency across consumer banking functions
  • Prepare reports and summaries that highlight performance outcomes, emerging concerns, and areas requiring attention
  • Assist with process updates, procedural changes, or operational transitions when needed, ensuring minimal disruption to business activities
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
  • Fulltime
Read More
Arrow Right

Customer Support Specialist

Part-time 24-28 hours per week, 8:45 a.m. – 2:15 p.m. Monday-Friday, hybrid sche...
Location
Location
United States , Summit County
Salary
Salary:
16.10 USD / Hour
engagecleveland.org Logo
Engage Cleveland
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or equivalent and/or a combination of related work experience
  • 1-3 years of customer service and/or administrative experience
  • Ability to skillfully use a variety of questions and other active listening techniques to promote a robust discussion with members/customers and identify needs
  • Proven record of functioning as a self-starter who can work independently with minimal oversight and take initiative
  • demonstrated flexibility, adaptability, self-management, and organization, and a strong attention to detail
  • Ability to communicate the written and spoken word with tact, diplomacy, and/or authority when necessary (i.e. in person, verbal, written, phone, and/or via other electronic media)
  • expresses ideas and facts in a clear and understandable manner appropriate for the individual or group
  • listens to and comprehends what others are saying
  • Demonstrated ability to anticipate issues, obstacles, or opportunities that may impact plans or actions
  • manage competing priorities and deadlines
Job Responsibility
Job Responsibility
  • Enhances the customer-centric environment in council facilities by delivering highest-quality service to both internal and external customers
  • Promotes customer satisfaction in alignment with the values and ideals of the Girl Scout Promise and Law
  • Supports functions of a multi-channel contact center, directly assisting with the administration and assignment of incoming customer inquiries to enable faster response
  • Maintains customer relationship management software (CRM) database by entering information accurately and quickly
  • Completes administrative details and functions on customer cases and lead records
  • Assigns specific customer requests directly to the applicable Subject Matter Experts
  • Clarifies information as needed
  • researches, locates, and delivers findings
  • engages in problem-solving and provides solutions
  • manages and responds appropriately to inquiries
  • Parttime
Read More
Arrow Right