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NTT DATA Logo NTT DATA · IT - Administration

Banking Application Support Analyst

United States, Atlanta Employment contract 91040.00 - 113800.00 USD / Year · Job Posted May 27, 2026
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Job Description

We are seeking a Application Support Engineer to provide end-to-end support for critical banking applications and payment gateway systems. This role focuses on ensuring high availability, performance, and reliability of production systems while collaborating with global teams and stakeholders.

Job Responsibility

  • Provide L2/L3 support for business-critical applications and payment systems
  • Monitor system performance and ensure high availability using observability tools
  • Troubleshoot and resolve incidents across SQL, Linux, and Windows environments
  • Perform root cause analysis and implement preventive measures
  • Manage incidents, service requests, and changes via ServiceNow
  • Support deployments, releases, and production validations
  • Collaborate with cross-functional and global teams for issue resolution
  • Communicate effectively with stakeholders on incident status and resolutions

Requirements

  • 3+ years in Application/Product Support roles
  • 3+ years of hands-on experience with SQL (querying, troubleshooting)
  • 3+ years of experience in Linux and/or Windows environments
  • 1+ years of experience with monitoring/observability tools
  • 1+ years of experience with AWS, GCP and other cloud technologies (cloud fundamentals, troubleshooting)
  • 2+ years of experience using ServiceNow, or similar ITSM tools

Nice to have

  • Experience supporting payment gateway or banking applications
  • Familiarity with incident management and SLA-driven environments
  • Exposure to scripting (Shell/Python) for automation
  • Understanding of distributed systems and APIs

What we offer

  • medical insurance
  • dental insurance
  • vision insurance with an employer contribution
  • flexible spending or health savings account
  • life and AD&D insurance
  • short and long term disability coverage
  • paid time off
  • employee assistance
  • 401k program with company match
  • additional voluntary or legally-required benefits
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