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We are looking for a motivated and detail-oriented Branch/Retail Banking Clerk to join our team in Reno, Nevada. In this role, you will be responsible for delivering exceptional service to our members, assisting them with financial transactions, and ensuring adherence to banking policies and compliance standards. This contract-to-permanent opportunity offers an excellent chance to grow within a dynamic and collaborative environment.
Job Responsibility:
Provide exceptional service to members by handling financial transactions with accuracy and professionalism
Educate members about credit union products and services, including insurance offerings, and actively promote these solutions
Achieve monthly loan and product sales goals as established by management, ensuring consistent performance
Maintain a deep understanding of lending policies and procedures to effectively assist members with loan applications and inquiries
Process loan applications promptly, ensuring data entry and follow-through within the required timeframe
Collaborate with team members to support business development initiatives and branch goals
Address member inquiries and resolve complaints by providing clear guidance or escalating to appropriate personnel
Open new accounts and manage existing accounts, ensuring all necessary documentation is completed
Ensure compliance with banking regulations, including the Bank Secrecy Act, Patriot Act, and other relevant policies
Conduct routine account maintenance tasks, such as transfers, withdrawals, and card issuance, while adhering to established protocols
Requirements:
Minimum of 2-3 years of experience in a financial or lending institution
Strong knowledge of lending fundamentals, policies, and procedures
Proven ability to work in a fast-paced, goal-oriented environment
Proficiency in analyzing financial information and maintaining sales tracking reports
Excellent computer literacy, organizational skills, and adaptability to meet daily branch needs
Detail-oriented approach with a commitment to delivering high-quality service
Ability to handle multiple tasks efficiently while maintaining attention to detail
Familiarity with banking compliance standards and regulations is essential
What we offer:
medical, vision, dental, and life and disability insurance