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Bank Support Worker - Domestic Abuse

United Kingdom, Swindon 13.45 GBP / Hour · Job Posted June 09, 2026
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Job Description

The Nelson Trust is a leading charity supporting people affected by addiction, trauma and the criminal justice system to achieve recovery and long-term positive change. We are recruiting compassionate and reliable Bank Support Workers to join our team in Swindon. This residential service provides a safe, supportive environment for women experiencing domestic abuse and complex needs, including substance misuse, mental health challenges, and offending behaviours. You will play a vital role in ensuring the safety of residents while offering empathetic, trauma-informed support.

Job Responsibility

  • Maintain the safety and security of residents and the building at all times
  • Carry out regular property checks, including communal areas and resident rooms
  • Control access to the building and complete routine patrols
  • Provide practical and emotional support to women with complex needs
  • Manage incidents, emergencies, and complete accurate reports
  • Maintain records and deliver clear handovers between shifts
  • Promote a clean, supportive, and structured environment
  • Follow safeguarding, health & safety, and organisational procedures

Requirements

  • Experience or understanding of working with vulnerable women and complex needs
  • Knowledge of safeguarding procedures and a commitment to best practice
  • Ability to remain calm and professional when managing challenging situations
  • Strong communication skills and confidence in building therapeutic relationships
  • Good IT and administrative skills with attention to detail
  • Empathetic, non-judgemental approach with strong professional boundaries
  • Commitment to equality, diversity, confidentiality, and safeguarding

What we offer

  • Flexible bank working to suit your availability
  • Full training, including trauma-informed practice and medication administration
  • Opportunity to gain experience in specialist supported housing services
  • A supportive and values-driven team environment
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