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Bank Patient Services Advisor

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360 Resourcing Solutions

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Location:
United Kingdom , Colindale, North London

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

13.00 GBP / Hour
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Job Description:

Optegra has an exciting new opportunity for an experienced Customer Services/Sales advisor to join our amazing and supportive team in North London as part of our Customer Engagement department. For the past year, we’ve been on a journey to deliver the highest possible standards of service for our customers. The role in the Patient Services Team is challenging, and we work in a fast-moving environment with lots of opportunity to develop your skills. This is a zero hour contract offering flexible shifts and pay is £13ph, you'll be required to work 08:00–18:00, as well as Saturdays from 10:00–14:00.

Job Responsibility:

  • Provide a first class service to prospective and existing patients
  • Manage bookings and enquiries via telephone, web and social channels, ensuring that all customer enquiries are satisfactorily resolved and closed within agreed timescales
  • Proactively promote Optegra, supporting our reputation as a leading eye care specialist

Requirements:

  • Experience of working in an office/Contact centre Sales and Service environment, with experience of handling high volumes of sales and customer queries
  • Strong selling and influencing skills
  • High achiever who is target motivated
  • Excellent verbal and written communicational skills
  • Pro-active and able to effectively manage and prioritise your own workload
  • Excellent attention to detail, even when working under pressure
  • Ensure all appointment bookings, amendments and cancellations are accurately logged
  • Providing front line support to all existing and potential Optegra patients, GPs and Optometrists
  • Proactively identifying how the customer journey and experienced can be improved
  • Providing support as required to staff and Managers in all Optegra hospitals
  • To effectively support the marketing team in the management of events e.g. booking in attendees for open evenings
  • Be inspired by their customers desires for treatment and how Optegra Eye Health Care can make a difference
  • Have a good understanding and demonstrate experience of sales processes and methodologies
  • Be consistently passionate about the brand and products and be able to relay this onto the customer
  • Be able to quickly build rapport and view every call as an opportunity for you and the customer
  • Be focused and drive to achieve targets in a contact centre environment
  • Maintain a positive mindset and motivated to overcome challenges and objections
  • Be highly organised and able to manage your own dairy and administration duties
  • Applicants must have permenant residency
What we offer:
  • Flexible shifts
  • Opportunity to develop your skills
  • Exceptional working environment where our people thrive
  • Team that values your growth, wellbeing, and contribution
  • Inclusive business where you can enjoy the career you want, without changing the person you are

Additional Information:

Job Posted:
March 26, 2026

Work Type:
On-site work
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