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Bank Patient Services Advisor - Sales

United Kingdom, Colindale 13.00 - 15.00 GBP / Hour · Job Posted May 04, 2026
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Job Description

Optegra has an exciting new opportunity for an experienced Customer Services/Sales advisor to join our amazing and supportive team in North London as part of our Customer Engagement department. For the past year, we’ve been on a journey to deliver the highest possible standards of service for our customers. The role in the Patient Services Team is challenging, and we work in a fast-moving environment with lots of opportunity to develop your skills. This is a zero hour contract offering flexible shifts and pay is up to £15ph, you'll be required to work 08:00–18:00 on Tuesdays and Wednesdays as well as Saturdays from 10:00–14:00.

Job Responsibility

  • Provide a first class service to prospective and existing patients
  • Manage bookings and enquiries via telephone, web and social channels, ensuring that all customer enquiries are satisfactorily resolved and closed within agreed timescales
  • Proactively promote Optegra, supporting our reputation as a leading eye care specialist

Requirements

  • Experience of working in an office/Contact centre Sales and Service environment, with experience of handling high volumes of sales and customer queries
  • Strong selling and influencing skills
  • High achiever who is target motivated
  • Excellent verbal and written communicational skills
  • Pro-active and able to effectively manage and prioritise your own workload
  • Excellent attention to detail, even when working under pressure
  • Ensure all appointment bookings, amendments and cancellations are accurately logged
  • Providing front line support to all existing and potential Optegra patients, GPs and Optometrists
  • Proactively identifying how the customer journey and experienced can be improved
  • Providing support as required to staff and Managers in all Optegra hospitals
  • To effectively support the marketing team in the management of events e.g. booking in attendees for open evenings

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