Bank Patient Services Advisor - Sales

• Provide a first class service to prospective and existing patients
• Manage bookings and enquiries via telephone, web and social channels, ensuring that all customer enquiries are satisfactorily resolved and closed within agreed timescales
• Proactively promote Optegra, supporting our reputation as a leading eye care specialist

• Experience of working in an office/Contact centre Sales and Service environment, with experience of handling high volumes of sales and customer queries
• Strong selling and influencing skills
• High achiever who is target motivated
• Excellent verbal and written communicational skills
• Pro-active and able to effectively manage and prioritise your own workload
• Excellent attention to detail, even when working under pressure
• Ensure all appointment bookings, amendments and cancellations are accurately logged
• Providing front line support to all existing and potential Optegra patients, GPs and Optometrists
• Proactively identifying how the customer journey and experienced can be improved
• Providing support as required to staff and Managers in all Optegra hospitals
• To effectively support the marketing team in the management of events e.g. booking in attendees for open evenings

• Be inspired by their customers desires for treatment and how Optegra Eye Health Care can make a difference
• Have a good understanding and demonstrate experience of sales processes and methodologies
• Be consistently passionate about the brand and products and be able to relay this onto the customer
• Be able to quickly build rapport and view every call as an opportunity for you and the customer
• Be focused and drive to achieve targets in a contact centre environment
• Maintain a positive mindset and motivated to overcome challenges and objections
• Be highly organised and able to manage your own dairy and administration duties

Flexible shifts