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We are looking for a Bank Operations Specialist to join our team in Austin, Texas. This Contract to permanent position is an excellent opportunity for professionals eager to contribute to a dynamic environment within the financial services industry. The role involves a variety of operational tasks, customer service responsibilities, and support for banking processes.
Job Responsibility:
Process wire transfers accurately and efficiently while adhering to compliance regulations
Open and close consumer and commercial accounts, ensuring proper documentation and procedures are followed
Assist customers with deposits, withdrawals, payments, and account inquiries, providing exceptional service
Conduct audits and pull required documentation for formal complaints or subpoenas
Balance internal accounts and general ledgers as needed to maintain financial accuracy
Review detailed reports and generate custom notices for bank customers
Support online banking and cash management functions, including bill payment services
Handle transaction disputes with professionalism and attention to detail
Prepare and process night deposits and assist with vault balancing tasks
Collaborate with product support teams to address operational challenges effectively
Requirements:
Demonstrated experience in account resolution and wire transfer processing
Proficiency in opening and maintaining consumer and commercial accounts
Strong knowledge of banking operations and industry practices
Excellent customer support skills with a focus on delivering a positive experience
Familiarity with cash handling protocols and maintaining balanced cash drawers
Ability to review and generate detailed reports accurately
Experience in online banking, cash management, and bill payment support
Strong organizational skills and attention to detail when managing multiple responsibilities
What we offer:
medical, vision, dental, and life and disability insurance