Bank Network Management - Technology Management Officer

• Support the change management lead in engaging and training end-users and maintaining documentation on the BNM Hub application, providing expert assistance for questions and issues
• Serve as a key business liaison for technology production issues, including tracking (opening, testing, confirming closure, and closing)
• Assist in creating, managing, and executing test plans, and support the sign-off process for User Acceptance Testing (UAT), regression testing, and production implementation
• Work collaboratively to identify and document new BNM Hub requirements and production issues, following through to resolution
• Conduct Quality Control Reviews for technology changes
• Organizational Understanding: Develop a broad and detailed understanding of the organization's landscape, culture, and technology to effectively support change initiatives
• Strategic & Compliance: Assist the change management lead and management in achieving strategic objectives, promoting efficiency, and ensuring compliance with corporate policies, procedures, laws, and regulatory requirements
• Stakeholder Engagement: Establish rapport with global BNM resources, businesses, and technology partners
• Data Analysis & Controls: Perform analysis of large, disparate data
• communicate insights across organizational levels and geographies
• assist in defining, implementing, and processing sustainable controls, including overseeing data control tasks
• Process Improvement: Support the change management lead's efforts to address root causes of operational gaps by challenging historical and proposed practices
• Conduct Continuity of Business (COB) testing to ensure resilience of critical processes
• Support the attestation process for MCA (Manager's Control Assessment) and review entitlements for removal as required

• 3-5 years of experience in business analysis, change management, or complex initiative delivery
• Bachelor’s degree/University degree
• Demonstrated ability to establish and manage processes and procedures to drive efficiency and control, working effectively under direction
• Advanced Excel and PowerPoint skills
• Familiarity with automation tools, workflow platforms, and data analysis techniques
• Strong analytical skills with a focus on structured problem-solving, capable of contributing to solution design
• Excellent oral and written communication skills in English, including producing compelling presentation materials and clear status updates
• Proven ability to work effectively within diverse, cross-functional global teams across multiple time zones in complex, matrixed organizations
• Ability to constructively challenge all levels to deliver better results, while respecting established change management direction
• Understanding of risk and control frameworks, including process oversight and the implementation of effective controls
• Highly motivated, self-starter, able to work independently with limited supervision, strong attention to detail, and effective prioritization
• Flexible and adaptable to fast-paced environments and shifting priorities
• Team player with a demonstrable ability to accomplish shared goals and contribute to a larger management vision

Experience in bank network, finance, or data management is a plus

• Cafeteria Program
• Home Office Allowance (for colleagues working in hybrid work models)
• Paid Parental Leave Program (maternity and paternity leave)
• Private Medical Care Program and onsite medical rooms at our offices
• Pension Plan Contribution to voluntary pension fund
• Group Life Insurance
• Employee Assistance Program
• Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed
• Flexible work arrangements to support you in managing work - life balance
• Career progression opportunities across geographies and business lines
• Socially active employee communities with diverse networking opportunities