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Bank Network Management - Relationship Oversight Officer

Hungary, Budapest · Job Posted March 19, 2026
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Job Description

Join our Team and make your own progress in a supportive and friendly environment! Provide support to the Global Bank Network Management (BNM) team who are responsible for managing agent bank relationships supporting Citi business. BNM is part of the Services, Markets, Banking & International and Client (SMB&IC) Operations Division. BNM provides best in class banking services to our business partners and clients, while strengthening regulatory compliance, governance, and control over Citi owned bank accounts. BNM global functions include: Relationship Management, Regulatory, Bank Signatory Management (BSM), Agent Bank Risk and Business Strategy. The Relationship function is responsible for managing relationships with agent banks to provide transparency, governance, and control over real world bank accounts which Citi businesses hold globally, both with affiliates and 3rd party banks. The Relationship Oversight Officer role within Network Management group is primarily responsible for coordinating activities ranging from account openings and closings, bank relationship management, maintenance and creation of account information in the account repository, negotiation & processing of bank related documentation, communication of market practices and regulations, fee negotiations, service reviews and act as a centralized escalation point. BNM is part of SMB&IC Operations Division, Key relationships are with the global agent bank and custody service providers, Equities, Prime Finance, Fixed Income, Finance Regulatory, Legal & Compliance, Global Treasury, SMB&IC Product Team, etc. The Relationship Oversight Officer is a strategic professional in global Bank Network Management group to deliver on our Relationship Management service obligations for Markets Businesses, as well as on our enterprise-wide governance type responsibilities in line with the Citi-Owned Bank Account and Signatory Management Procedure.

Job Responsibility

  • Support the Network Managers in managing the relationship with the agent bank network providing clearing, settlement, custody, cash and credit services for Markets businesses around the world
  • Ensure that all legal documentation is signed, scanned and linked to Abacus
  • Maintain agent bank details on Abacus and ensure this is kept up to date
  • Carry out all standard account openings and closings, as well as new relationship setup
  • Ensure that agent bank and relationship bank contacts are kept up to date at all times on Abacus
  • Learn market practices and regulations, and communicate changes to interested parties
  • Become subject matter expert in markets covered
  • Ensure that account structure and documentation meet Regulatory requirements (ie FCA/SEC, etc)
  • Ensure accounts opened and properly documented and in accordance with Regulatory requirements, procedures are strictly followed
  • Maintain the central record of cash and security accounts that are open throughout the agent network
  • Communicate all opening and closing requests to the agents with appropriate authorization
  • Maintain a database (Abacus) of all accounts known to be open at all agents throughout the network
  • Act as escalation point for operational issues
  • Provide Workflow tool training, and assistance with onboarding new users
  • Involvement and coordination of high profile projects relating to Risk Management, Data Integrity, Process Management and Change Management
  • Work closely with the the Europe, Middle East and Africa BNM Relationship and Grp Manager to establish department / individual goals & assist in providing feedback on employee performance for the Relationship Associates Team
  • Provide Matrix Support to Europe, Middle East and Africa BNM Relationship and Grp Manager in providing local administration requirements
  • As a Relationship Oversight Officer co-ordinate department deliverables and Drive projects to completion
  • New joiner training and coaching of junior team members

Requirements

  • 5-10 years of experience in the international financial services industry, preferably with Network Management for an international broker dealer or global custodian
  • Network Management experience with an international bank, broker dealer or global custodian is preferred
  • Excellent written and verbal communication skills in English
  • College / University Degree
  • Experience managing bank relationships, fee negotiation, account opening, documentation & the corresponding regulatory considerations
  • Understanding of cash and securities settlement processes
  • Experience working within a large global matrix organization structure
  • Advanced Microsoft Office skills (Excel, PowerPoint, etc)

Nice to have

  • Project Management experience a plus
  • A working knowledge of SWIFT (admin, system, & industry initiatives) is a plus

What we offer

  • Cafeteria Program
  • Home Office Allowance (for colleagues working in hybrid work models)
  • Paid Parental Leave Program (maternity and paternity leave)
  • Private Medical Care Program and onsite medical rooms at our offices
  • Pension Plan Contribution to voluntary pension fund
  • Group Life Insurance
  • Employee Assistance Program
  • Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed
  • Flexible work arrangements to support you in managing work - life balance
  • Career progression opportunities across geographies and business lines
  • Socially active employee communities with diverse networking opportunities

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