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Are you an Administrator or Call-Handler looking for your next opportunity? St Margaret’s Hospice Care has a fantastic opportunity for a Clinical Coordinator to join our team. Based in our Central Referral Centre, you will be the first point of contact for callers to the hospice. Our duty is to speak with the person to understand how best they can be helped and pass them on to the relevant team.
Job Responsibility
You will be the first point of contact for callers to the hospice
To speak with the person to understand how best they can be helped and pass them on to the relevant team
Being the primary contact for all callers to our main telephone contact numbers
Documenting patient referrals from healthcare professionals and passing onto duty clinicians
Answering calls from patients, families and carers, liaising with a variety of services within the hospice
Requirements
Have experience of working in a busy office environment, have an excellent telephone manner and are methodical
Are able to relay information accurately from calls both verbally and written
Have a good understanding of confidentiality
Due to the number of healthcare computer programs we use, are very confident in their computer and IT skills
Are flexible and can prioritise workloads
ability to get to the Hospice site is essential
What we offer
Pension scheme
Employee Assistance Programme including 24/7 GP consultations, wellbeing and health support, confidential counselling, legal, financial and medical advice, expert case management support for employees and families