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Bank Clinical Co-ordinator

United Kingdom, Taunton 13.55 GBP / Hour · Job Posted June 02, 2026
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Job Description

Are you an Administrator or Call-Handler looking for your next opportunity? St Margaret’s Hospice Care has a fantastic opportunity for a Clinical Coordinator to join our team. Based in our Central Referral Centre, you will be the first point of contact for callers to the hospice. Our duty is to speak with the person to understand how best they can be helped and pass them on to the relevant team.

Job Responsibility

  • You will be the first point of contact for callers to the hospice
  • To speak with the person to understand how best they can be helped and pass them on to the relevant team
  • Being the primary contact for all callers to our main telephone contact numbers
  • Documenting patient referrals from healthcare professionals and passing onto duty clinicians
  • Answering calls from patients, families and carers, liaising with a variety of services within the hospice

Requirements

  • Have experience of working in a busy office environment, have an excellent telephone manner and are methodical
  • Are able to relay information accurately from calls both verbally and written
  • Have a good understanding of confidentiality
  • Due to the number of healthcare computer programs we use, are very confident in their computer and IT skills
  • Are flexible and can prioritise workloads
  • ability to get to the Hospice site is essential

What we offer

  • Pension scheme
  • Employee Assistance Programme including 24/7 GP consultations, wellbeing and health support, confidential counselling, legal, financial and medical advice, expert case management support for employees and families
  • Blue Light Discount Card
  • Excellent learning and development opportunities
  • Free on-site parking in Yeovil and Taunton
  • Volunteering and fundraising opportunities

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