CrawlJobs Logo

Bank Business Support Administrator

hcrgcaregroup.com Logo

HCRG Care Group

Location Icon

Location:
United Kingdom , Woking, Guildford and Farnham

Category Icon

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

12.21 GBP / Hour

Job Description:

The Business Support Administrator will provide an excellent customer experience for patients and professionals contacting the Single Point of Access (SPA) by telephone, by email and by post, as the first point of contact to HCRG Care Group Services. The Business Support Administrator will support the effective filtering and directing of telephone calls and correspondence for Surrey Children’s Community Services and where required, with partner organisations. This role will also support the wider business support function in providing administrative and organisational support across the full range of office and service activities. This is a demanding role requiring high levels of administrative and communication skills and the ability to work proactively as part of a team.

Job Responsibility:

  • Screen and triage referrals into the Single Point of Access (SPA) from GPs, service users, carers, and partner organisations
  • Direct referrals to appropriate professionals, manage incorrect referrals, and ensure urgent cases are escalated promptly
  • Follow protocols to ensure accurate, timely allocation of referrals and maintain confidentiality on client systems
  • Provide signposting to HCRG Care Group services and other agencies
  • Handle call-backs to referrers, data cleansing, appointment booking/rescheduling, and issuing correspondence to patients
  • Maintain and update clinical systems, databases, and clinic templates
  • Provide general administrative support, including stock ordering, correspondence handling, information distribution, and minute-taking
  • Support safeguarding processes: manage documentation for police domestic violence notifications, coordinate strategy meetings, and process child protection/Marac correspondence
  • Work flexibly to cover colleagues and ensure service priorities are met

Requirements:

  • Good general education to at least GCSE level or equivalent, including Maths and English
  • Administrative experience in a busy, customer facing environment
  • Excellent customer services skills
  • Accurate and efficient keyboard skills
  • High levels of computer literacy – to include a good working knowledge of Microsoft Office packages including Outlook, Word, Excel
  • Ability to work as part of a team
  • Effective interpersonal and communication skills, both verbal and written
  • Good telephone manner
  • Polite and helpful customer service skills
  • Ability to work with discretion, sensitivity and maintain confidentiality
  • Good planning and organisational skills and ability to meet deadlines
  • Ability to prioritise and manage workload in busy environment

Nice to have:

  • Minute taking
  • Knowledge of clinical systems or databases
  • the successful applicant will need to be a car driver
What we offer:
  • Flexible Shift Booking – Self-book bank shifts and request time off up to six weeks in advance for a better work-life balance
  • Wagestream Access – Track and access earned wages anytime, avoiding high-interest loans or overdrafts
  • Professional Growth – Gain experience across various services, access free training, and join our Strive for Better professional network
  • 24/7 Well-being Support – Free counselling, legal advice, financial guidance, and career coaching
  • Innovative Culture – Share ideas, apply for national funding, and contribute to service improvements
  • Recognition & Engagement – Nominate colleagues for awards and participate in executive Q&A sessions
  • Commitment to Excellence – Be part of a team with "Good" or "Outstanding" CQC-rated services

Additional Information:

Job Posted:
February 04, 2026

Expiration:
February 15, 2026

Work Type:
Hybrid work
Job Link Share:

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Bank Business Support Administrator

Finance & Business Support Admin

Are you ready to be the driving force behind operational efficiency and financia...
Location
Location
United Kingdom , Brough, Kingston upon Hull
Salary
Salary:
26500.00 GBP / Year
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Excellent numerical and data processing skills
  • A proactive, solution-oriented mindset
  • Strong attention to detail and high levels of accuracy
  • Empathy and effective communication abilities
Job Responsibility
Job Responsibility
  • Automated invoicing for memberships, events, and training
  • Coordinating membership renewals and handling debt chasing
  • Processing supplier invoices and ensuring accurate bank reconciliations
  • Acting as the welcoming voice of our organisation, handling enquiries with professionalism
What we offer
What we offer
  • 30 days holiday + bank holidays
  • 7% pension
  • WFH 2 days per week
  • Contribute to a mission that puts people at the heart of business
  • Fulltime
Read More
Arrow Right

Finance & Business Support Admin

Are you ready to be the driving force behind operational efficiency and financia...
Location
Location
United Kingdom , Brough, Kingston upon Hull
Salary
Salary:
26500.00 - 27500.00 GBP / Year
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Excellent numerical and data processing skills
  • Strong attention to detail and high levels of accuracy
  • Strong administration and customer service skills
Job Responsibility
Job Responsibility
  • Automated invoicing for memberships, events, and training
  • Coordinating membership renewals and handling debt chasing
  • Support month-end processes including reporting, reconciliations, expenses, and credit card reviews
  • Processing supplier invoices and ensuring accurate bank reconciliations
  • Booking travel and accommodation
  • Maintaining CRM system
  • Acting as the welcoming voice of our organisation, handling enquiries with professionalism
What we offer
What we offer
  • 30 days holiday + bank holidays & 7% pension
  • great team dynamic
  • friendly
  • incentives and competitions
  • Fulltime
Read More
Arrow Right

Sales Support Administrator

Our client, a vibrant, successful, and professional financial business, is seeki...
Location
Location
United Kingdom , Basildon
Salary
Salary:
26500.00 - 27500.00 GBP / Year
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Exceptional attention to detail
  • ability to thrive in a busy and varied role
Job Responsibility
Job Responsibility
  • Preparing proposal documents and obtaining valuations
  • Completing various searches to ensure accurate information
  • Maintaining the CRM system with up-to-date customer details
  • Following up with suppliers and the sales team to gather updates on pending and agreed proposals
  • Raising and checking documentation as required
  • Taking ownership of queries and effectively communicating issues to the relevant sales personnel or customer
  • Activating agreements and authorising bank payments
  • Ensuring all relevant documentation and forms are accurately completed and submitted
  • Organising incoming mail and updating physical files with original documentation
What we offer
What we offer
  • 25 days holiday + Bank Holidays
  • private healthcare
  • life assurance
  • pension scheme
  • annual salary reviews
  • yearly bonus
  • parking on site
  • excellent progression opportunities
  • Fulltime
Read More
Arrow Right

Sales Support Administrator

Sales Support Administrator role in a vibrant, successful, and professional fina...
Location
Location
United Kingdom , Basildon
Salary
Salary:
27000.00 - 28000.00 GBP / Year
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Exceptional attention to detail
  • Ability to thrive in a busy and varied role
Job Responsibility
Job Responsibility
  • Preparing proposal documents and obtaining valuations
  • Completing various searches to ensure accurate information
  • Maintaining the CRM system with up-to-date customer details
  • Following up with suppliers and the sales team to gather updates on pending and agreed proposals
  • Raising and checking documentation as required
  • Taking ownership of queries and effectively communicating issues to the relevant sales personnel or customer
  • Activating agreements and authorising bank payments
  • Ensuring all relevant documentation and forms are accurately completed and submitted
  • Organising incoming mail and updating physical files with original documentation
What we offer
What we offer
  • 25 days holiday + Bank Holidays
  • private healthcare
  • life assurance
  • pension scheme
  • annual salary reviews
  • yearly bonus
  • parking on site
  • excellent progression opportunities
  • Fulltime
Read More
Arrow Right

Sales Support Administrator

Our client, a vibrant, successful, and professional financial business, is seeki...
Location
Location
United Kingdom , Basildon
Salary
Salary:
26500.00 - 27500.00 GBP / Year
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Exceptional attention to detail
  • ability to thrive in a busy and varied role
Job Responsibility
Job Responsibility
  • Preparing proposal documents and obtaining valuations
  • Completing various searches to ensure accurate information
  • Maintaining the CRM system with up-to-date customer details
  • Following up with suppliers and the sales team to gather updates on pending and agreed proposals
  • Raising and checking documentation as required
  • Taking ownership of queries and effectively communicating issues to the relevant sales personnel or customer
  • Activating agreements and authorising bank payments
  • Ensuring all relevant documentation and forms are accurately completed and submitted
  • Organising incoming mail and updating physical files with original documentation
What we offer
What we offer
  • 25 days holiday + Bank Holidays
  • private healthcare
  • life assurance
  • pension scheme
  • annual salary reviews
  • yearly bonus
  • parking on site
  • excellent progression opportunities
  • Fulltime
Read More
Arrow Right

Apprenticeship program - investment banking

The Citi Apprentice is an entry-level position at Citi, designed to provide a co...
Location
Location
India , Mumbai
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Not more than 5 years of difference between graduation end date and Joining date
  • Should not have enrolled in any prior Government Apprenticeship programs
  • Should not have been registered on EPF/ ESIC Portal
  • Apprentices should have their Aadhaar seeded with their personal mobile no. and personal email ID
Job Responsibility
Job Responsibility
  • Performing most basic, routine tasks and assignments with detailed procedural guidance
  • Applying knowledge of routine work area procedures to complete standardized activities
  • Exchanging basic information with co-workers and contributing to team communication
  • Resolving task-related problems in straightforward situations, selecting from clearly defined options
  • Assisting with operational and administrative functions of low to moderate complexity
  • Providing administrative support, including copying, printing, document transportation, and materials checking/receiving
  • Performing basic computer activities as required
  • Servicing a very limited number of products and/or services
  • Appropriately assessing risk when business decisions are made
What we offer
What we offer
  • Mentorship and Training from financial-services industry specialists and Citi subject-matter experts
  • Practical Application through business simulations, team-based challenges, and hands-on projects
  • Continuous Learning with access to industry-leading materials for self-directed study and professional growth
  • Fulltime
Read More
Arrow Right

Divested Administration Lead

The Operations Support Senior Lead Analyst is a senior level position responsibl...
Location
Location
Mexico , Ciudad De Mexico
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in Business Administration, Finance, Project Management, or related field
  • 5+ years of experience in administrative, operations, or project coordination roles, ideally within banking, financial services
  • Familiarity with TSA structures, program governance, or divestiture environments is an advantage
  • Strong organizational and document management skills, with experience in SharePoint, Excel, and project tracking tools (e.g., JIRA, MS Project, or similar)
  • Excellent written and verbal communication skills in English and Spanish
Job Responsibility
Job Responsibility
  • Lead strategic planning, implementation ownership, operations coordination for various products, program level initiatives, and services offered by the business
  • Perform advanced analysis of existing operational processes and/or expanding operations capabilities for new products and services
  • Facilitate alignment of the Operations Support infrastructure with focused technologies and processes including user acceptance testing and platform rollouts
  • Lead program level initiatives consisting of multiple sub projects with significant potential impacts on multiple Operations areas
  • Serve as Subject Matter Expert (SME) in business, planning, and analysis for specific Operations area
  • Provide in-depth analysis with interpretive thinking to define problems, develop innovative solutions, and streamline operational processes
  • Resolve escalated Operations issues, apply ingenuity and creativity to complex situations, and/or offer advanced level solutions
  • Influence strategic functional decisions through advice, counsel, or provided services and Coach and/or advise lower level personnel on operational processes and best practices across multiple functions
  • Manage resource allocation of work for assigned Operations area for multiple teams/projects, influence and negotiate with senior leaders, and communicate with external parties
  • Definition and Implementation of delegated processes
  • Fulltime
Read More
Arrow Right

Markets Business Manager

Given the increasing industry and regulatory focus around control-related tasks,...
Location
Location
Nigeria , Lagos
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Relevant experience in financial markets either in the business or business support functions
  • Exposure to financial markets related products and experience
  • Understanding of the broader financial markets regulatory landscape
  • A minimum of first degree or its equivalent plus a relevant higher degree or professional qualification
  • A minimum of 15 years post-graduation experience out of which at least 10 years must have been in the banking industry and at least 3 years on senior manager grade
  • Evidence of experience in at least 3 major areas of banking operations
Job Responsibility
Job Responsibility
  • Provide updates related to financial performance, opportunities, risk and control issues, escalation points, and regulatory engagement
  • Support the business in facilitating new business initiatives, product expansion and driving technology change
  • Create and provide effective metrics to stakeholders and management teams across various risk stripes
  • Advance control framework including executing Manager's Control Assessment testing, operational loss processes, and corrective actions
  • Build strong relationship with country product, business and function partners and coordinate effectively across the Markets team
  • Liaison with desk heads, support functions building relationships with control and support functions to develop and deliver on business strategy
  • Seek out and ensure corrective actions are implemented for control related issues across the spectrum of control functions with a goal of driving a robust, harmonized business model for the country
  • Have a critical mind and question processes and frameworks with an objective of risk reduction
  • Preparation of meeting materials, ensuring minutes are accurately recorded and tracking follow-up items
  • Relay business knowledge, product knowledge, and requirements to business and internal support functions where required
  • Fulltime
Read More
Arrow Right