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Greet and seat guests while coordinating guest reservations and responding to inquiries in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.
Job Responsibility
Seat guests promptly at a table pre-set for the number in the party and according to guest preference
set up host/hostess stand, review guest reservation book, make recommendations as to set-up of the room, maintain a station chart and cover count for the restaurant while recognizing maximum workload capacity of each server
answer telephones according to Four Seasons standards and take guest reservations or provide information regarding the restaurant or any other hotel service
anticipate the needs of guests, respond accordingly to guest inquiries or problems, and recognize regular guests by name and utilize the guest’s name consistently
inspect and maintain daily menus to ensure quality, condition and appearance while developing a complete working knowledge of all menu items and daily specials
comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact
work harmoniously and professionally with co-workers and supervisors
complete special projects (menu changes, signage, etc) as instructed
ensure proper table set-up and make minor adjustments as needed
Requirements
Greet and seat guests
coordinate guest reservations
respond to inquiries in an efficient, courteous and professional manner
comply with Four Seasons’ policies and Standards of Conduct
work harmoniously and professionally with co-workers and supervisors