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Brook-St Hiredonline Logo Brook-St Hiredonline · Office Administration

Band 3 Administrator

United Kingdom, Lisburn 12.75 GBP / Hour · Job Posted June 15, 2026
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Job Description

The post holder will join a dedicated, friendly team providing a single point of contact for clients and healthcare professionals. You will play a key role in coordinating the ordering, delivery, and collection of daily living equipment and continence products, ensuring a responsive and effective service across HSCNI.

Job Responsibility

  • Operate IT systems and software packages to provide an efficient and high-quality service to Trust staff and clients
  • Liaise with professional colleagues (e.g. Occupational Therapists, District Nurses) to maintain accurate and up-to-date information within the system
  • Schedule and coordinate deliveries and collections of equipment and continence products, maximising vehicle efficiency
  • Provide courteous and timely assistance to members of the public in person and by phone
  • Prepare equipment collection documentation and arrange uplift and return of items to the warehouse, proactively ensuring timely returns and credit processing
  • Maintain accurate records of requisitions, delivery and collection notes, and associated paperwork
  • Record all returned equipment accurately on relevant electronic systems
  • Investigate and resolve customer queries to a high standard of service
  • Process non-stock receipts and assist with stock and non-stock orders to maintain continuity of supply
  • Action customer care reports and product or service requests as required
  • Support management and supervisors in all operational aspects of the CECS
  • Maintain an up-to-date waiting list for equipment and assist with periodic stock counts
  • Help oversee and maintain the community equipment stock and non-stock catalogue

Requirements

  • Strong communication and organisational skills
  • Proficiency in Microsoft Office and database systems
  • A customer-focused approach with excellent attention to detail
  • Ability to work effectively as part of a busy team

What we offer

  • paid holidays
  • pension
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