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The Re-engineering Proc Sr Manager is accountable for management of complex/critical/large professional disciplinary areas. Leads and directs a team of professionals. Requires a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function. Applies in-depth understanding of the business impact of technical contributions. Strong commercial awareness is a necessity. Generally accountable for delivery of a full range of services to one or more businesses/ geographic regions. Excellent communication skills required in order to negotiate internally, often at a senior level. Some external communication may be necessary. Accountable for the end results of an area. Exercises control over resources, policy formulation and planning. Primarily affects a sub-function. Involved in short- to medium-term planning of actions and resources for own area. Full management responsibility of a team or multiple teams, including management of people, budget and planning, to include performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval.
Job Responsibility
Responsible for scoping, directing & managing a portfolio of process improvement/reengineering projects within or across businesses
Develop and executes influencing strategies to build & increase buy-in and business leadership support
Accountable for achieving measurable and sustainable operational efficiency results, and consequently, financial benefits
Accountable for staff's bench strength
provides technical expertise, and overall expert advice (technical, functional, change management, linkage to systems redesign efforts, etc)
Interface with business, key stakeholders, champions & reengineering leadership
Proactively communicates with senior leadership
Identify potential re-engineering targets based on priorities for the management and global strategy
Engage senior process owners for each project, locally or globally as required
Shape large re-engineering programmes of projects, define business cases and gain stakeholder buy in for projects
Form project teams and create documentation to deliver re-engineering projects
Run re-engineering workshops, pilots and other delivery activities
Educate teams in re-engineering tools, techniques and principles
Execute communication campaign to senior stakeholders across all impacted areas
Maintain accurate documentation including plans, financials and control points for each project
Create and maintain analysis supporting re-engineering projects
Direct analysis resources to deliver project related supporting material
Assist business managers to identify where saves have been achieved and ensure that headcount saves are realised
Work with cross-business teams to ensure communication is effective and achievements are communicated in a streamlined fashion
Educate other teams in re-engineering principles
Provides governance oversight for programmes of re-engineering
Engage partner organisations where appropriate to continue to raise awareness of re-engineering principles
Conduct training for senior staff in re-engineering tools, techniques and principles via workshops and formal training sessions
Influence re-engineering strategy and execution globally, including continually improving toolsets, etc
Develop and execute influencing strategies to build & increase buy-in and business leadership support
Accountable for achieving measurable and sustainable operational efficiency results, and consequently, financial benefits
Management responsibility for a team or multiple teams, including management of people, budget and planning, performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval
Perform other duties and functions as assigned
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards
Requirements
10+ years Banking experience
Advanced level experience in a related role with extensive experience in business, functional and people management
Experience delivering re-engineering in a complex, multi-national banking environment
Experience working within a Lean organisation
Knowledge of re-engineering tools, principles and application
Ability to lead and motivate diverse teams in multiple locations, including senior managers
Consistently demonstrates clear and concise written and verbal communication