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The Product Sales Sr Manager accomplishes results through the management of professional team(s) and department(s). Integrates subject matter and industry expertise within a defined area. Contributes to standards around which others will operate. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the entire function. Requires basic commercial awareness. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Has responsibility for volume, quality, timeliness and delivery of end results of an area. May have responsibility for planning, budgeting and policy formulation within area of expertise. Involved in short-term planning resource planning. Full management responsibility of a team, which may include management of people, budget and planning, to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations and may include budget approval.
Job Responsibility:
Develop overall sales strategy and drive execution across the channels from activation to retention to maximise the sales and retention performance
Manage all sales channel performance from portfolio
acquisition and retention teams both offshore and onshore team to delver on account, portfolio and retention goals
Deliver on agreed financial targets
Successfully manage a team and incentive budget
Drive the engagement and completion of strategic initiatives and act as outcome owner for each of the agile strategic work streams
Develop sales strategies that are aligned with the banks digital focus to ensure sales volumes are consistently improving as traditional call volume decreases
Deliver ongoing enhancements to the sales training environments across channels to continuously increase key sales metrics
Effectively manage sales & retention resources to produce daily, weekly and monthly reporting to demonstrate results and identify opportunity for improvements
Drive analytics of trends in performance and provide insights back to stakeholders to enhance campaigns via sales channels
Identify and implement improvements to the end to end sales and retention processes
Successfully manage the governance and relationships for all internal partners and external third party vendors and training providers. Build strong working relationships with key internal stakeholdersto ensure efficient management of processes
Work with Regional stakeholders to leverage regional assets and best practice to deliver results for the business
Provide strategic planning on district level in portfolio and momentum growth on treasury products
Promote and advise branches on products
Identify and solicit new leads for sales opportunity through motivation to sales staff/subordinates
Discuss the development needs of each team member and take the appropriate actions to ensure staffs are able to fulfill their job requirements and realize their full potential
Enhance product knowledge and sales technique to branch colleagues on products by regular market updates and technical analysis
Manage & monitor sales and advisory activities in strict accordance with both internal and external regulatory and compliance standards
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards
Requirements:
6-10 years financial sales experience & leadership experience required
Highly analytical with strong sense of business acumen
Effective as a team leader
Good understanding of financial market dynamics and sound financial products knowledge
Strong interpersonal and leadership skills
Excellent time management skills
Highly results driven and self motivated individual
5+ años de experiencia en gestión de programas/proyectos de productos de captación y crédito
Excelentes habilidades de gestión de relaciones, comunicación y presentación
Negociación y liderazgo de equipos de alto desempeño
Habilidades para resolución de problemas y generación de soluciones
Comprensión profunda de características y funcionalidades de los productos de captación en el mercado mexicano, herramientas tecnológicas de gestión y conocimiento experto del ciclo de vida de los productos de captación
Manejo positivo de stress y sólida capacidad analítica, gestión proactiva de riesgos
Licenciatura / Título universitario, Maestría/PMI deseable
Deseable pero no obligatorio: Conocimiento de mercado de captación en México y de herramientas de aperturas de cuentas/productos y servicios
Gestión de recursos, manejo de tiempos y entregables
Nice to have:
Conocimiento de mercado de captación en México y de herramientas de aperturas de cuentas/productos y servicios