Banamex Insurance Service Officer, Citi

Citi

Location:
Mexico, León

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

Save Job

Apply Position

Job Description:

The Customer Specialist 5 is an entry level position responsible for assisting with customer service inquiries and providing solutions based on client needs in coordination with the Customer Service function. The overall objective is to apply a broad knowledge of Citi’s products, services and procedures to efficiently resolve service issues.

Job Responsibility:

Assist with providing solutions to inbound customer inquiries through effective problem solving and decision making
Develop and apply thorough knowledge of practices and procedures to accomplish team goals
Assist immediate manager with team motivation and performance monitoring
Mentor associates to improve individual performance
Consistently achieve individual and team performance targets under little to no direct supervision
Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Requirements:

2-4 years’ experience in a related role
Proficient in Microsoft Office
Effective verbal and written communication skills
Sales experience
Excellent influencing and relationship management skills
Proven ability to work under limited supervision and seek out advancement opportunities
Excellent technical and data entry skills, including utilizing a 10-key touchpad
Proven ability to creatively solve problems
High School diploma or equivalent
Lic. Económico administrativo (deseable)
Experiencia auxiliar administrativo deseable
Manejo de paquetería office
Excel intermedio

Nice to have:

Lic. Económico administrativo (deseable)
Experiencia auxiliar administrativo deseable

Additional Information:

Job Posted:
June 26, 2025

Employment Type:

Fulltime

Work Type:

On-site work

View All Jobs In This Company

Job Link Share:

Banamex Insurance Service Officer