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IKEA Logo IKEA · Customer Service

Ballroom Co-worker

Canada, Richmond 19.28 CAD / Hour · Job Posted May 28, 2026
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Job Description

At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!

Job Responsibility

  • Supervise children signed into the Ballroom, strictly following IKEA ballroom policies and procedures and IKEA’s safety and security guidelines
  • Register children into the ballroom based on current criteria
  • Interact with and monitor the playtime of the children
  • Maintain level of supplies in the ballroom area as required
  • Advise manager when supplies need to be ordered or equipment needs to be repaired
  • In conjunction with Housekeeping, ensure ballroom/baby care room criteria for cleanliness is maintained
  • Communicate to managers on issues/concerns/incidences with regard to safety and security of the children
  • Work in other customer service areas as scheduled

Requirements

  • You are enthusiastic about working with children
  • You can prioritize, are disciplined, show initiative and have a flexible attitude
  • You have at least 6 months of Customer Service experience in a retail environment (preferably)
  • You are as cool as a cucumber under pressure, and can take charge of an urgent situation, even if it means to quickly go get your Manager for help
  • You are totally cool working in a physically demanding, fast-paced, work environment
  • First Aid/CPR certification

What we offer

  • Wellness days (in addition to your vacation days)
  • Extended health, dental, and vision coverage (for you and your family)
  • RRSP with IKEA contribution matching options
  • Eligibility for our annual IKEA bonus incentive plan
  • Flexible spending account
  • Life insurance
  • Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
  • Bereavement leave
  • Employee assistance program (that helps you support your mental, physical, and financial wellbeing)
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