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At British Airways, every journey matters and every customer unique and that starts long before our customers reach the aircraft. As we invest in transforming our Heathrow operation, we’re looking for an exceptional Baggage Systems Delivery Manager to help shape the future of our baggage operation across T3 and T5. This is your chance to influence large‑scale infrastructure, introduce smarter technologies, and enhance the reliability and performance of one of the world’s most complex baggage systems. As Baggage Systems Delivery Manager, you’ll be at the heart of our operation delivering system changes that keep our airport moving and our customers’ journeys seamless.
Job Responsibility:
Deliver the Baggage Strategy working with key stakeholders from across different directorates in delivery of the Baggage Proposition, bringing BA’s long‑term Baggage Strategy to life, identifying smarter, future‑ready opportunities
Lead the safe, efficient delivery and integration of Baggage Handling System (BHS) changes across multiple terminals
Develop robust project plans, resource models and delivery timelines
Work in close partnership with Heathrow Airport, various technical/engineering teams, suppliers and operational colleagues
Proactively manage operational, technical and financial risks across multiple projects
Ensure all changes meet aviation safety, regulatory and airport standards
Drive continuous improvement from our partners/suppliers to reduce delays, outages and improve throughput of the BHS across T3 & T5
Provide clear reporting against service levels and performance targets
Troubleshoot live issues during project phases and developing robust mitigation to protect our operation and customers
Requirements:
Experience working with baggage systems or within a complex operational environment (preferably airport)
Strong project management skills with the ability to plan, prioritise and deliver
Confidence interpreting engineering, systems or technical data
Influencing skills across multiple organisations and stakeholder groups
Strategic thinking with an eye on long‑term performance and resilience
A collaborative, proactive and safety‑first mindset
Eligibility for an Airside pass
Experience in Heathrow baggage or ramp operations (strongly advantageous)
Nice to have:
Experience in Heathrow baggage or ramp operations
What we offer:
Unlimited basic and premium standby tickets on British Airways flights
Up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family
Opportunities to take on new challenges and move forward
Opportunities to grow, develop and broaden your expertise