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On behalf of our client, a leading organisation in the aviation industry, we are currently recruiting for a Baggage Claims & Administration Officer to support their operational and administrative activities. This is a fantastic opportunity to join a dynamic environment with a strong focus on safety, compliance and technical excellence.
Job Responsibility:
Managing all baggage claims, ensuring prompt handling, investigation and resolution
Preparing and submitting LERAP (Local Emergency Response Action Plan) documentation
Coordinating CAA Summer, Winter and Ad-Hoc permit applications
Handling general office and administrative duties as required
Managing leasing processes and administration for company vehicles
Entering timesheet information into the TMS system and preparing spreadsheets for payroll processing
Responding to all timesheet-related queries
Maintaining Leave/Sick/Lieu/MRP records up to date
Coordinating hotel bookings for Head Office visits in London, Amsterdam and Greece
Managing taxi bookings for employees on duty
Arranging travel orders, tickets and hotel accommodation for the Managing Director and coordinating with global colleagues to ensure plans are well organised
Managing office supply orders, including stationery, water, kitchen and cleaning materials
Requirements:
Experience working in an administrative, operations or travel-related environment
Experience handling baggage claims, including managing challenging cases while maintaining a high standard of service
Knowledge of CAA processes and permit applications
Proficiency in MS Office applications
Right to work in the UK
What we offer:
Annual leave entitlement + bank holidays
20 paid sick days
8% employer/4% employee pension contributions
Flights tickets after probation and discounted tickets on affiliated airlines