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Baggage Claims & Administration Officer

United Kingdom, London · Job Posted January 29, 2026
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Job Description

On behalf of our client, a leading organisation in the aviation industry, we are currently recruiting for a Baggage Claims & Administration Officer to support their operational and administrative activities. This is a fantastic opportunity to join a dynamic environment with a strong focus on safety, compliance and technical excellence.

Job Responsibility

  • Managing all baggage claims, ensuring prompt handling, investigation and resolution
  • Preparing and submitting LERAP (Local Emergency Response Action Plan) documentation
  • Coordinating CAA Summer, Winter and Ad-Hoc permit applications
  • Handling general office and administrative duties as required
  • Managing leasing processes and administration for company vehicles
  • Entering timesheet information into the TMS system and preparing spreadsheets for payroll processing
  • Responding to all timesheet-related queries
  • Maintaining Leave/Sick/Lieu/MRP records up to date
  • Coordinating hotel bookings for Head Office visits in London, Amsterdam and Greece
  • Managing taxi bookings for employees on duty
  • Arranging travel orders, tickets and hotel accommodation for the Managing Director and coordinating with global colleagues to ensure plans are well organised
  • Managing office supply orders, including stationery, water, kitchen and cleaning materials

Requirements

  • Experience working in an administrative, operations or travel-related environment
  • Experience handling baggage claims, including managing challenging cases while maintaining a high standard of service
  • Knowledge of CAA processes and permit applications
  • Proficiency in MS Office applications
  • Right to work in the UK

What we offer

  • Annual leave entitlement + bank holidays
  • 20 paid sick days
  • 8% employer/4% employee pension contributions
  • Flights tickets after probation and discounted tickets on affiliated airlines

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