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Bad Debt Protection Administrator

United Kingdom, Manchester Employment contract 25500.00 - 27850.00 GBP / Year · Job Posted July 04, 2026
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Job Description

Bibby Financial Services are growing, and we’re looking for a Bad Debt Protection Administrator to join our Manchester Team. The Bad Debt Protection Administrator will work alongside the other members of the Bad Debt Protection (BDP) and Debtor Risk Analyst (DRA) teams to support the business in achieving its targets and maintain compliance with its Trade Credit Insurance Policy. You will provide all aspects of administration responsibilities for the BDP function, and you will be the main day-to-day contact regarding BDP to your colleagues across Ops, Risk and Sales, delivering excellent customer service to New Business teams and the Business Centres, as well as assisting with any queries. You will ensure that risk is controlled to the standard agreed by the company and that all policy reporting requirements are actioned by required deadlines.

Job Responsibility

  • Managing and maintaining bad debt protection records and documentation
  • Liaising with customers, internal departments and external partners
  • Investigating account queries and resolving issues efficiently
  • Monitoring outstanding balances and supporting recovery processes
  • Processing claims, updates and account changes accurately
  • Producing reports and maintaining system data
  • Ensuring processes are compliant and completed to agreed standards
  • Identifying improvements that make systems and ways of working even better

Requirements

  • Demonstrable administrative and organisational skills
  • Good attention to detail and accuracy
  • Confidence using systems, spreadsheets and databases
  • Strong communication skills
  • A professional and customer-focused approach
  • The ability to prioritise and manage workloads
  • Problem-solving skills and a proactive mindset
  • Experience in finance, credit control, administration or customer service

What we offer

  • 25 days' holiday plus bank holidays, increasing with service, with buy/sell options
  • Performance Bonus
  • Private healthcare for you and your family
  • Company pension scheme
  • Flexible benefits (gym membership, tech, health assessments and more)
  • Access to an online wellbeing centre
  • Discounts with a wide range of retailers

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