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Bibby Financial Services are growing, and we’re looking for a Bad Debt Protection Administrator to join our Manchester Team. The Bad Debt Protection Administrator will work alongside the other members of the Bad Debt Protection (BDP) and Debtor Risk Analyst (DRA) teams to support the business in achieving its targets and maintain compliance with its Trade Credit Insurance Policy. You will provide all aspects of administration responsibilities for the BDP function, and you will be the main day-to-day contact regarding BDP to your colleagues across Ops, Risk and Sales, delivering excellent customer service to New Business teams and the Business Centres, as well as assisting with any queries. You will ensure that risk is controlled to the standard agreed by the company and that all policy reporting requirements are actioned by required deadlines.
Job Responsibility
Managing and maintaining bad debt protection records and documentation
Liaising with customers, internal departments and external partners
Investigating account queries and resolving issues efficiently
Monitoring outstanding balances and supporting recovery processes
Processing claims, updates and account changes accurately
Producing reports and maintaining system data
Ensuring processes are compliant and completed to agreed standards
Identifying improvements that make systems and ways of working even better
Requirements
Demonstrable administrative and organisational skills
Good attention to detail and accuracy
Confidence using systems, spreadsheets and databases
Strong communication skills
A professional and customer-focused approach
The ability to prioritise and manage workloads
Problem-solving skills and a proactive mindset
Experience in finance, credit control, administration or customer service
What we offer
25 days' holiday plus bank holidays, increasing with service, with buy/sell options
Performance Bonus
Private healthcare for you and your family
Company pension scheme
Flexible benefits (gym membership, tech, health assessments and more)