Backups Infrastructure Team Leader Job at ANS Group (Manchester)

Job Description

Leading the Infrastructure team and reporting into the Director of Core Infrastructure, the Backups Infrastructure Team Leader will have ownership of Infrastructure project management, team developments and the generation of new policies and processes. The Backups Infrastructure Team Leader will be instrumental in working with the Architects and Technical Directors to drive the technical roadmap for the teams products forward and ensuring that we are constantly pursuing technical innovation and staying ahead of changes in the industry while ensuring stability and excellent service for our customers. The role acts as a leadership figure for the team, ranging from helping develop ANS infrastructure, helping develop individuals within your team to reach their full potential and taking ownership of major incidents should they occur.

Job Responsibility

Create an inspiring team environment with an open communication culture
Provide ongoing development, support and feedback for your team members and engage in regular 121s
Motivate team members and recognise high performance and reward accomplishments
Listen to team members’ feedback and resolve any issues or conflicts
Create and maintain team specific processes from change control to documentation
Monitor team performance and report on metrics
Work in conjunction with our Infrastructure technical lead to drive technological innovation and best practice across our estate
Participate in CAB as required
Working with other team leaders identify and implement process and system improvements which contribute to overall business success
Maintain good interdepartmental relationships with other technical and commercial teams through regular interaction and collaboration
Working with your team and other senior figures around the business, building implementation roadmaps based on business priorities and collaborating on large infrastructure deployments
Ensure successful project outcome through project tracking systems, monitoring of project progress and regular contact with Senior Infrastructure Engineers
Based on business requirements and needs build budget requirements for infrastructure developments on an annual bases
Maintain strong third party vendor relationships through regular interaction
Be an escalation point for the Infrastructure Team as required
Act as the central figure for managing minor and major incidents using a structured approach and cool head to resolve the issues
Work in conjunction with the other infrastructure TLs and CAB team to implement effective risk reduction strategies and processes

Requirements

Past experience managing an infrastructure team supporting a large scale enterprise infrastructure
Caring and motivational attitude to team management
Extensive experience in developing team members and helping them grow in their roles
Excellent communication skills with an ability to build strong relationships with customers and teammates
Very good time management
Being able to manage multiple team projects simultaneously
Being able to organise and structure regular team meetings and 121s
Strong drive for customer care, in particular with unsettled customers
Established history of managing relationships with vendors and industrial partners
Experience in roadmap development and PoC implementation
Previous experience as an infrastructure engineer working in a large scale enterprise or multi-tenant environment

What we offer

Hybrid/ Remote Working
Private Medical Care
Pension Scheme
25 days’ holiday, plus you can buy up to 5 more days
Birthday off
An extra celebration day
5 days’ additional holiday in the year you get married
5 volunteer days
Private health insurance
Pension contribution match and 4 x life assurance
Flexible working and work from anywhere for up to 30 days per year (some exceptions)
Maternity: 16 weeks’ full pay
Paternity: 3 weeks’ full pay
Adoption: 16 weeks’ full pay
Company social events
Electric car scheme
12 days of personal growth development time
Ride to Work Scheme

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Backups Infrastructure Team Leader

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