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Backup Support Specialist

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Helpware

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Location:
Ukraine

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

This is a versatile, cross-functional role supporting Inside Sales, Onboarding, and Data Entry workflows. You will be trained across these functions and step in during peak volume or when full-time agents are offline. The ideal candidate is proactive, organized, and comfortable learning new tools and juggling multiple operational tasks.

Job Responsibility:

  • Inside Sales Support: Manage incoming leads via live chat and quote queue
  • Qualify customers, understand their needs, guide them through blueprinting and quoting
  • Coordinate order/quote workflows and meet internal deadlines
  • Support the customer journey from Quote to Closed Won, including confirming products, coordinating mockups, approvals, and store launches
  • Maintain documentation and payment tracking in internal tools
  • Assist with promo codes, seasonal follow-ups, and store performance
  • Onboarding Support: Respond to customer chats/emails and guide them through platform onboarding
  • Support setup of online stores, upload items, merchandise correctly, and optimize store activation
  • Perform basic image edits (Photoshop or similar) and coordinate with Design teams when needed
  • Ask qualifying questions, determine account potential, and route opportunities to Sales
  • Maintain CRM hygiene (tickets/contact pages)
  • Data Entry Support: Configure custom products with supplied artwork and mockups
  • Enter product details (SKUs, pricing, colors, customization options) with high accuracy
  • Validate setups before publishing
  • Review agreements and place orders accurately in internal platforms
  • Support Sales/Inside Sales with manual tasks and order processing

Requirements:

  • Excellent English written communication
  • Experience in Customer Support, Sales Support, or Back-Office roles will be a plus
  • Strong attention to detail and accuracy in data entry
  • Tech-savvy and confident using multiple apps and internal systems
  • Ability to multitask, prioritize, and work in a fast-paced environment
  • Customer-centric mindset with problem-solving skills
  • Ability to collaborate with different teams (Sales, Design, Operations)
  • Fast learner able to switch between workflows
What we offer:
  • Competitive compensation linked to USD rate
  • Medical insurance after the trial period
  • English classes
  • Corporate training and events
  • Opportunity to work in a global company with career-growth potential

Additional Information:

Job Posted:
January 05, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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