CrawlJobs Logo
Helpware Logo Helpware · Customer Service

Backup Support Specialist

Ukraine · Job Posted January 05, 2026
Apply Position
Job Link Share

Job Description

This is a versatile, cross-functional role supporting Inside Sales, Onboarding, and Data Entry workflows. You will be trained across these functions and step in during peak volume or when full-time agents are offline. The ideal candidate is proactive, organized, and comfortable learning new tools and juggling multiple operational tasks.

Job Responsibility

  • Inside Sales Support: Manage incoming leads via live chat and quote queue
  • Qualify customers, understand their needs, guide them through blueprinting and quoting
  • Coordinate order/quote workflows and meet internal deadlines
  • Support the customer journey from Quote to Closed Won, including confirming products, coordinating mockups, approvals, and store launches
  • Maintain documentation and payment tracking in internal tools
  • Assist with promo codes, seasonal follow-ups, and store performance
  • Onboarding Support: Respond to customer chats/emails and guide them through platform onboarding
  • Support setup of online stores, upload items, merchandise correctly, and optimize store activation
  • Perform basic image edits (Photoshop or similar) and coordinate with Design teams when needed
  • Ask qualifying questions, determine account potential, and route opportunities to Sales
  • Maintain CRM hygiene (tickets/contact pages)
  • Data Entry Support: Configure custom products with supplied artwork and mockups
  • Enter product details (SKUs, pricing, colors, customization options) with high accuracy
  • Validate setups before publishing
  • Review agreements and place orders accurately in internal platforms
  • Support Sales/Inside Sales with manual tasks and order processing

Requirements

  • Excellent English written communication
  • Experience in Customer Support, Sales Support, or Back-Office roles will be a plus
  • Strong attention to detail and accuracy in data entry
  • Tech-savvy and confident using multiple apps and internal systems
  • Ability to multitask, prioritize, and work in a fast-paced environment
  • Customer-centric mindset with problem-solving skills
  • Ability to collaborate with different teams (Sales, Design, Operations)
  • Fast learner able to switch between workflows

What we offer

  • Competitive compensation linked to USD rate
  • Medical insurance after the trial period
  • English classes
  • Corporate training and events
  • Opportunity to work in a global company with career-growth potential
Helpware - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Backup Support Specialist

8 matching positions

Backup Support Specialist

This is a versatile, cross-functional role supporting Inside Sales, Onboarding, ...
Location
Location
Ukraine
Salary
Salary:
Not provided
helpware.com Logo
Helpware
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Excellent English written communication
  • Experience in Customer Support, Sales Support, or Back-Office roles will be a plus
  • Strong attention to detail and accuracy in data entry
  • Tech-savvy and confident using multiple apps and internal systems
  • Ability to multitask, prioritize, and work in a fast-paced environment
  • Customer-centric mindset with problem-solving skills
  • Ability to collaborate with different teams (Sales, Design, Operations)
  • Fast learner able to switch between workflows
Job Responsibility
Job Responsibility
  • Inside Sales Support: Manage incoming leads via live chat and quote queue
  • Qualify customers, understand their needs, guide them through blueprinting and quoting
  • Coordinate order/quote workflows and meet internal deadlines
  • Support the customer journey from Quote to Closed Won, including confirming products, coordinating mockups, approvals, and store launches
  • Maintain documentation and payment tracking in internal tools
  • Assist with promo codes, seasonal follow-ups, and store performance
  • Onboarding Support: Respond to customer chats/emails and guide them through platform onboarding
  • Support setup of online stores, upload items, merchandise correctly, and optimize store activation
  • Perform basic image edits (Photoshop or similar) and coordinate with Design teams when needed
  • Ask qualifying questions, determine account potential, and route opportunities to Sales
What we offer
What we offer
  • Competitive compensation linked to USD rate
  • Medical insurance after the trial period
  • English classes
  • Corporate training and events
  • Opportunity to work in a global company with career-growth potential
  • Fulltime
Read More
Arrow Right
New

It Support Specialist

We are looking for a detail-oriented IT Support specialist to provide dependable...
Location
Location
United States , Phoenix
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Hands-on experience in IT support, help desk, or desktop support roles within a business environment
  • Working knowledge of Cisco routers, Cisco technologies, and core networking concepts
  • Experience supporting Aruba switching platforms in a production setting
  • Familiarity with firewall administration, including Palo Alto Firewall and Palo Alto Networks technologies
  • Practical experience with Microsoft platforms and Active Directory administration
  • Understanding of backup technologies, computer hardware support, and system configuration practices
  • Ability to troubleshoot technical issues methodically and communicate solutions clearly to users and stakeholders
Job Responsibility
Job Responsibility
  • Deliver timely technical support for end users by diagnosing and resolving hardware, software, and access-related issues across the IT environment
  • Maintain and troubleshoot network infrastructure, including switching and routing equipment, to promote stable and secure connectivity
  • Administer and support firewall technologies, including Palo Alto solutions, by assisting with configuration, monitoring, and issue resolution
  • Manage user accounts, permissions, and directory services within Microsoft and Active Directory environments
  • Assist with backup processes and recovery readiness to help protect business-critical systems and information
  • Support computer hardware setup, upgrades, and replacement activities for desktops, laptops, and related equipment
  • Contribute to configuration management and documentation efforts to improve consistency and visibility across supported systems
  • Provide network administration support related to organizational acquisition activity, helping integrate and maintain infrastructure as needed
What we offer
What we offer
  • Medical
  • Vision
  • Dental
  • Life and disability insurance
  • 401(k) plan
  • Fulltime
Read More
Arrow Right
New

Desktop Support Specialist

We are looking for a Desktop Support Specialist to deliver both remote and on-si...
Location
Location
United States , Tampa
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of experience in desktop support, help desk, or systems support within IT environments
  • Microsoft certification in server or related technologies, or an associate degree or higher in a relevant field
  • Strong experience working with Microsoft Server domain environments, including Windows Server 2016 or later
  • Hands-on knowledge of Active Directory, Azure/Entra ID, and hybrid identity or infrastructure environments
  • Proficiency supporting Windows desktop operating systems, including modern enterprise versions such as Windows 11
  • Experience administering Microsoft 365 Business services and Microsoft Office 2021 or newer applications
  • Solid troubleshooting ability across workstations, IP networking, and core infrastructure components such as firewalls, switches, and routers
Job Responsibility
Job Responsibility
  • Provide technical assistance for desktops, servers, and network-connected systems through both remote troubleshooting and in-person support
  • Maintain and support client infrastructure, including switches, routers, firewalls, backup platforms, and other business-critical equipment
  • Administer Microsoft-based environments across on-premises and cloud platforms, including server technologies, Microsoft 365, and Azure-integrated solutions
  • Take part in technical initiatives and, when needed, guide project activities to ensure smooth execution and reliable outcomes
  • Escalate and resolve advanced support issues while working closely with colleagues to share knowledge and improve service delivery
  • Educate end users on effective use of computers, business applications, servers, and shared network resources
  • Contribute recommendations that help strengthen service offerings, support processes, and overall client experience
  • Handle occasional physical setup and movement of IT hardware such as computers, peripherals, and boxed equipment
What we offer
What we offer
  • medical insurance
  • vision insurance
  • dental insurance
  • life insurance
  • disability insurance
  • 401(k) plan
Read More
Arrow Right

Senior VMware Cloud & Backup Specialist

Seeking a highly skilled specialist responsible for backup systems, tape storage...
Location
Location
Canada , Ottawa
Salary
Salary:
Not provided
myticas.com Logo
Myticas Consulting
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven expertise in VMware Cloud technologies (VMware Cloud, vSphere, Horizon)
  • Strong hands-on experience with backup and recovery solutions, specifically Dell EMC Networker
  • Experience with virtual desktop infrastructure (VDI) environments
  • Knowledge of cloud migration strategies and hybrid infrastructure
  • Strong problem-solving and analytical skills
  • Active Government of Canada security clearance (must be valid at time of submission)
Job Responsibility
Job Responsibility
  • Manage and support VMware-based environments, including migration to VMware Cloud platforms
  • Lead or contribute to the transition of VMware Horizon VDI to cloud-based solutions
  • Administer and optimize enterprise backup systems, including Dell EMC Networker
  • Oversee backup, recovery, and tape storage operations to ensure data integrity and compliance
  • Design and implement backup strategies aligned with cloud integration and modernization efforts
  • Troubleshoot complex infrastructure and data protection issues
  • Collaborate with internal teams to ensure secure, scalable, and efficient IT operations
  • Fulltime
Read More
Arrow Right

It Support Specialist

We are seeking a resourceful and proactive IT Support Specialist to serve as the...
Location
Location
United States , Lititz
Salary
Salary:
Not provided
walzgroupcpa.com Logo
Walz Group (PA)
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience)
  • 3+ years of experience in IT support or help desk role
  • Proficiency in Windows and Microsoft 365
  • Experience with network and Wi-Fi troubleshooting
  • Proficient knowledge of printers, copiers, scanners and other office equipment
  • Solid understanding of cybersecurity principles and data protection best practices
  • Excellent communication and problem-solving skills
  • Basic knowledge of compliance and data privacy standards
  • Familiarity with cloud platforms and remote support tools
  • Ability to prioritize tasks and work independently
Job Responsibility
Job Responsibility
  • Serve as the primary point of contact for firmwide IT support, responding to and resolving technical issues in a timely and professional manner
  • Provide technical support for desktops, laptops, printers, phones, and software applications
  • Serve as primary point of contact with our Cloud Based Infrastructure Provider
  • Troubleshoot hardware, software, network, and connectivity issues
  • Set up and maintain employee workstations, user accounts, and permissions
  • Support accounting and tax software as well as cloud-based applications
  • Monitor system performance and assist with cybersecurity best practices
  • Maintain backups, updates, antivirus systems, and IT documentation
  • Coordinate with external vendors and service providers when needed
  • Train employees on basic technology tools and security procedures
What we offer
What we offer
  • Hybrid work model with flexible remote options
  • Competitive salary
  • Generous paid time off as well as 12 paid holidays
  • Excellent medical, dental and vision coverage
  • 401(k) plan with company match and profit sharing
  • Fulltime
Read More
Arrow Right

IT Support Specialist

The IT Support Specialist will be the primary in-house resource for all technolo...
Location
Location
United States , Plymouth
Salary
Salary:
Not provided
Uni-Systems Engineering
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience)
  • 3+ years of IT support or systems administration experience
  • Proficiency with Microsoft 365, Windows OS, and standard office software
  • Experience with Active Directory, networking fundamentals, and backup solutions
  • Strong troubleshooting skills and customer service orientation
  • Strong problem-solving skills with the ability to quickly diagnose and resolve technical issues
  • Clear and confident communicator, able to explain technical concepts to non-technical staff
  • Demonstrated ability to collaborate effectively with internal teams and external service providers
  • Proactive approach to anticipating IT needs and recommending process or system improvements
  • Excellent organizational skills with the ability to manage multiple tickets and projects simultaneously
Job Responsibility
Job Responsibility
  • Provide first-line support for desktops, laptops, mobile devices, printers, and peripheral equipment
  • Manage helpdesk tickets and ensure timely resolution
  • Onboard and offboard employees (hardware setup, software access, account provisioning, etc.)
  • Train staff on basic IT tools, best practices, and security awareness
  • Administer user accounts, permissions, and group policies in Microsoft 365, Active Directory, and other core systems
  • Monitor and maintain the company’s network, servers, and cloud-based applications
  • Ensure reliable backups and recovery processes
  • Act as the primary liaison with the Managed Services Provider for escalated support, cybersecurity, and system upgrades
  • Coordinate hardware/software purchases and manage vendor relationships
  • Assist in IT project implementation (ERP upgrades, cloud migrations, CAD/engineering software deployment, etc.)
What we offer
What we offer
  • Competitive salary and growth opportunities
  • Comprehensive benefits package including medical, dental, vision, life, and disability insurance
  • 401(k) plan with above-market company matching
  • Generous paid time off (PTO) and paid company holidays
  • HSA and FSA options
  • A collaborative culture built on integrity, respect, innovation, value, and enterprise
  • Fulltime
Read More
Arrow Right

Senior User Support Specialist

The Contractor is responsible for providing direct end-user support for the appl...
Location
Location
United States , Knoxville
Salary
Salary:
23.32 USD / Hour
amentum.com Logo
Amentum
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Must be able to obtain and maintain a US government security clearance
  • At least two years of experience involving teaching/training users in computer applications, preferably database, imaging, or other automated litigation support applications
  • At least one year must be experience with the specific applications being supported
  • Must have hands-on familiarity with the network, telecommunications, and operating systems environment of the applications being supported
  • Should be an expert user of the Government's word processing, spreadsheet, and email systems
  • Excellent oral and written communications skills required
  • Undergraduate degree strongly preferred
Job Responsibility
Job Responsibility
  • Providing direct end-user support for the applications being supported, including both telephone support and on-site assistance
  • Assists district IT personnel with the routine installation and troubleshooting of Microsoft Windows operating systems on user workstations
  • Performs comprehensive help desk functions by providing technical troubleshooting for hardware, software, and peripheral devices
  • Provides user-level support and assistance for Microsoft 365 applications and enterprise software
  • Supports district IT personnel with routine user account maintenance and access controls within Active Directory
  • Assists district IT personnel with the successful application of security patches and updates on end-user devices
  • Follows established Agency security controls to help maintain workstation compliance
  • Supports district IT personnel by executing routine technical tasks related to data backups and recovery
  • Maintain accurate IT asset inventory and configuration documentation
  • Supports district IT personnel in the deployment of software packages to desktops via Microsoft Endpoint Configuration Manager (MECM)
What we offer
What we offer
  • Health and welfare payment for each hour worked
  • Health, dental, and vision insurance
  • Paid time off and holidays
  • Retirement benefits (including 401(k) matching)
  • Educational reimbursement
  • Parental leave
  • Employee stock purchase plan
  • Tax-saving options
  • Disability and life insurance
  • Pet insurance
  • Fulltime
Read More
Arrow Right

Customer Support Specialist III, E-commerce

The E‑commerce Customer Support Specialist oversees the strategy, execution, and...
Location
Location
United States , Orrville
Salary
Salary:
65000.00 - 70000.00 USD / Year
thetorocompany.com Logo
The Toro Company
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • HS Diploma or GED equivalent required
  • 5-7 years experience in ecommerce management, program management, or digital operations in manufacturing
  • Successfully demonstrate strong written and verbal communication skills, including phone communication skills
  • Professional interpersonal skills utilizing patience and empathy while assisting customers with inquiries and technical assistance
  • Exhibit initiative and be a team player who supports company objectives and culture
  • Ability to read, understand and interpret mechanical and operational information effectively
  • Self-motivated individual who understands the importance of creating and maintaining a positive, memorable customer experience
  • Knowledgeable with Microsoft Suite, CRM, and Internet
Job Responsibility
Job Responsibility
  • Develop and execute the company’s ecommerce platform aligned with sales, marketing, and manufacturing goals
  • Identify new online growth opportunities, marketplace expansion, customer segments, and digital sales channels
  • Lead cross-functional initiatives, ensuring alignment across IT, marketing, product management, supply chain, and customer service
  • Manage ecommerce platforms and collaborate with developers or external agencies on enhancements and merchandising
  • Resolve phone & email inquiries relating to parts specifications and product availability, process returns/exchanges
  • perform invoicing
  • Assist customers with technical support, credit card issues, and checkout friction
  • Serve as a backup to the order services team
  • Facilitate digital pricing strategies in collaboration with sales and finance teams
  • Partner with manufacturing, logistics, and warehouse teams to ensure inventory accuracy, lead times, and operational readiness for ecommerce orders
What we offer
What we offer
  • Dress for your day casual environment
  • Onsite cafes and large break rooms
  • Wellness resources (mental health, financial health)
  • 20 hours of paid time to volunteer
  • Tuition reimbursement
  • Promotion opportunities
  • Competitive medical/dental/vision plan
  • 401k
  • Access pay early with the daily pay app
  • Fulltime
Read More
Arrow Right