Backoffice specialist - german

• Manage and update motor insurance policy data accurately in internal systems
• Process administrative requests, including contract updates, renewals, and cancellations
• Handle and organize policy-related documentation to ensure compliance and accuracy
• Review and verify customer or broker information to support internal procedures
• Provide administrative support to internal teams, ensuring smooth and timely operations
• Handle incoming phone calls (approximately 20 per day) and communicate effectively with clients
• Manage extended vehicle warranty processes and related documentation
• Oversee contract management for insurance policies
• Register and maintain workshop/service center data in the system
• Validate documentation to ensure completeness and compliance

• Minimum C1 level in German is required
• proficiency in English or Portuguese is also necessary
• Previous experience in administrative and back-office roles is highly preferred
• Strong attention to detail and excellent organizational skills
• Comfortable working with digital tools and administrative processes
• Ability to manage multiple tasks and priorities effectively in a structured environment
• Proactive, adaptable, and a strong team player with good communication skills

Basic knowledge of automotive mechanics is an advantage