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Robert Half's client is seeking a Background Verification Specialist to join their customer service-focused team in California. This contract opportunity is ideal for someone who thrives in a fast-paced environment, communicates clearly, and takes ownership of issues from investigation through resolution. In this role, you will support background screening operations, strengthen internal partner knowledge, and help maintain a high standard of service, accuracy, and compliance. This position is 100% remote, but requires the candidate to live in PST state.
Job Responsibility:
Analyze service trends and support reporting efforts to improve screening workflows, communication practices, and overall service performance
Maintain clear documentation for customer service activities, including procedures, policies, and process updates related to verification operations
Develop educational materials for internal stakeholders covering operational steps, technical usage, and compliance expectations tied to background screening
Manage and update training resources on internal platforms to ensure teams have access to current and accurate guidance
Deliver instruction to end users through individual sessions and recurring group trainings, while assisting with rollout of new procedures and reference materials
Respond to screening-related questions from internal partners, investigate issues thoroughly, and record all follow-up activities within case management tools
Serve as a key point of contact for troubleshooting by identifying, monitoring, and resolving system- or vendor-related concerns in a timely manner
Partner with verification team members and cross-functional departments to support service targets, user satisfaction, and adherence to regulatory standards
Ensure background screening tasks are completed accurately and on schedule to meet business expectations and operational goals
Requirements:
Strong attention to detail with the ability to manage sensitive information accurately
Ability to handle multiple priorities effectively in a deadline-driven environment
Strong communication skills with a customer-focused approach to issue resolution
Self-directed work style with the ability to take ownership of tasks from start to finish
Consistent follow-through and strong organizational skills when tracking open items and escalations
Proficiency with Microsoft Office applications
Ability to learn operational procedures, compliance requirements, and internal systems related to background verification