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Background Verification Specialist

United States, San Ramon Employment contract · Job Posted May 06, 2026
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Job Description

Robert Half's client is seeking a Background Verification Specialist to join their customer service-focused team in California. This contract opportunity is ideal for someone who thrives in a fast-paced environment, communicates clearly, and takes ownership of issues from investigation through resolution. In this role, you will support background screening operations, strengthen internal partner knowledge, and help maintain a high standard of service, accuracy, and compliance. This position is 100% remote, but requires the candidate to live in PST state.

Job Responsibility

  • Analyze service trends and support reporting efforts to improve screening workflows, communication practices, and overall service performance
  • Maintain clear documentation for customer service activities, including procedures, policies, and process updates related to verification operations
  • Develop educational materials for internal stakeholders covering operational steps, technical usage, and compliance expectations tied to background screening
  • Manage and update training resources on internal platforms to ensure teams have access to current and accurate guidance
  • Deliver instruction to end users through individual sessions and recurring group trainings, while assisting with rollout of new procedures and reference materials
  • Respond to screening-related questions from internal partners, investigate issues thoroughly, and record all follow-up activities within case management tools
  • Serve as a key point of contact for troubleshooting by identifying, monitoring, and resolving system- or vendor-related concerns in a timely manner
  • Partner with verification team members and cross-functional departments to support service targets, user satisfaction, and adherence to regulatory standards
  • Ensure background screening tasks are completed accurately and on schedule to meet business expectations and operational goals

Requirements

  • Strong attention to detail with the ability to manage sensitive information accurately
  • Ability to handle multiple priorities effectively in a deadline-driven environment
  • Strong communication skills with a customer-focused approach to issue resolution
  • Self-directed work style with the ability to take ownership of tasks from start to finish
  • Consistent follow-through and strong organizational skills when tracking open items and escalations
  • Proficiency with Microsoft Office applications
  • Ability to learn operational procedures, compliance requirements, and internal systems related to background verification

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan

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