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You will work in the Banking Foundations domain. The mission for this domain at N26 is to provide secure and compliant banking services that are frictionless and innovative for customers, while enabling efficient operations and informed decision-making for our staff. We achieve this through robust customer identity verification, proactive risk management, and seamless customer support. Within this domain, you will join a new and critical project focused on the Assistance journey. You will be responsible for re-architecting our customer support infrastructure by replacing our current legacy platform with Amazon Connect for asynchronous messaging. This involves building and managing the entire infrastructure for our chat system, ensuring a high-quality experience for both our customers and support agents. You will need to deeply understand this journey and the underlying chat system to ensure a successful migration. This foundation enables N26 to achieve sustainable growth while maintaining the highest levels of trust with our customers and regulators.
Job Responsibility:
Perform discovery, design, development, testing, deployment, and maintenance of software
Manage individual project priorities and deliverables while working in a team
Stay up to date with the latest trends in technology
Propose new findings during our Get Stuff Done Days (GSDD)
Re-architect customer support infrastructure by replacing legacy platform with Amazon Connect for asynchronous messaging
Build and manage the entire infrastructure for our chat system
Ensure a high-quality experience for both customers and support agents
Deeply understand the Assistance journey and the underlying chat system to ensure a successful migration
Requirements:
Experience in developing software using a JVM language and Spring Boot in large-scale production systems
Sound understanding of microservice architecture
Knowledge of both relational and non-relational databases, preferably Postgres
Proven working knowledge in a modern cloud architecture, preferably with AWS
Strong bias for action and a 'getting things done' attitude
Ongoing appreciation and consideration for security
Motivation to write code which is well-tested and well-documented
Ability to give and receive open, direct, and timely feedback
Interest in AI and new technology
Nice to have:
Experience with Kotlin is a plus
What we offer:
Accelerate your career growth by joining one of Europe’s most talked-about disruptors
Employee benefits ranging from a competitive personal development budget and work-from-home budget to discounts for fitness memberships, language apps, and public transportation
A Premium subscription on your personal N26 bank account, plus subscriptions for friends and family
An additional day of annual leave for each year of service
A high degree of autonomy and access to cutting-edge technologies while working with a friendly, diverse, international team
A relocation package with visa support for those who need it