Back office Support Assistant, CVS Health

CVS Health

Location:
United States, Cumberland

Category:
Customer Service

Contract Type:
Not provided

Salary:

17.00 - 31.30 USD / Hour

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Job Description:

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Job Responsibility:

Assist members with reimbursement inquiries, health plan questions, replacement cards
Offline work utilizing a ticketing system through MS Outlook
Ensuring superior service for our clients by providing information, feedback and resolutions to their requests and inquiries within a 24-48 hr. service level time frame

Requirements:

2+ years of customer service experience
2+ years of experience with Microsoft Office, including Excel, Word, Access, and PowerPoint
Ability to maintain a consistent, reliable, and stable internet connection
Strong interpersonal and relationship building skills
Excellent oral, written, and interpersonal communication skills
Ability to work in a structured, fast paced call center environment
Ability to work well with others
Internal colleagues must be in good standing to be considered
Must be able to communicate effectively with all levels and prepare effective written documents

Nice to have:

Experience in use of call center technologies/applications
Experience working in a call center environment
Associate’s degree

What we offer:

Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access

Additional Information:

Job Posted:
July 25, 2025

Expiration:
September 28, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Back office Support Assistant