Back office Support Assistant, CVS Health

Back office Support Assistant

CVS Health

Location:
United States, Cumberland

Category:
Customer Service

Contract Type:
Employment contract

Salary:

17.00 - 31.30 USD / Hour

Save Job

Apply Position

Job Description:

Back office support assistant role working with OTC Supplemental benefits call center leadership team to assist members with reimbursement inquiries, health plan questions, replacement cards and offline work using MS Outlook ticketing system.

Job Responsibility:

Work closely with the OTC Supplemental benefits call center leadership team
Assist members with reimbursement inquiries, health plan questions, replacement cards
Handle offline work utilizing a ticketing system through MS Outlook
Ensure superior service for clients by providing information, feedback and resolutions to their requests and inquiries within a 24-48 hr. service level time frame

Requirements:

COME INTO THE OFFICE 3 DAYS HYBRID ROLE IN CUMBERLAND, RI/2 DAYS WFH
2+ years of customer service experience
2+ years of experience with Microsoft Office, including Excel, Word, Access, and PowerPoint
Ability to maintain a consistent, reliable, and stable internet connection
Strong interpersonal and relationship building skills
Excellent oral, written, and interpersonal communication skills
Ability to work in a structured, fast paced call center environment
Ability to work well with others
Internal colleagues must be in good standing to be considered
Must be able to communicate effectively with all levels and prepare effective written documents

Nice to have:

Experience in use of call center technologies/applications
Experience working in a call center environment
Associate's degree

What we offer:

Affordable medical plan options
401(k) plan with matching company contributions
Employee stock purchase plan
Wellness screenings
Tobacco cessation and weight management programs
Confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access

Additional Information:

Job Posted:
September 06, 2025

Expiration:
October 31, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

View All Jobs In This Company

Job Link Share:

Welcome to CrawlJobs.com –
Your Global Job Discovery Platform

At CrawlJobs.com, we simplify finding your next career opportunity by bringing job listings directly to you from all corners of the web. Using cutting-edge AI and web-crawling technologies, we gather and curate job offers from various sources across the globe, ensuring you have access to the most up-to-date job listings in one place.