Back Office Support Analyst Job at ddroidd (Cluj)

IT Business Support Analyst

As an IT Business Analyst specializing in Healthcare Experiences, you will play ...

Location

United States , Dallas

Salary:

Not provided

Aramark

Expiration Date

Until further notice

Requirements

A college degree in Computer Science, Information Technology, or related fields, is preferred, although equivalent experience will be considered
Fundamental knowledge of Windows, PCs, SQL, client/server architecture, networking, operating systems, databases, and software applications preferred but not required
Experience in healthcare industry and mobile/web applications, AI would be a plus
Experience with creation and maintenance of functional and/or technical specifications
Experience with change control processes
Experience with project management methodologies
Able to work independently with minimal supervision
Strong oral and written communications skills
Strong time management skills and ability to triage priorities based upon business justification
Must possess excellent communication skills (listening, written and verbal) with demonstrated ability to build effective working relationships across various levels of the organization

Job Responsibility

Write clear and well-structured business requirements
Create process documentation to enable capability mapping and solution design
Independently lead small to medium sized healthcare IT related projects as assigned
Collaborate with cross-functional teams to address technical challenges
Communicate effectively with project members and end-users, providing clear instructions and guidance
Ensure timely resolution of incidents to minimize disruptions in healthcare services
Provide assigned support during system go-lives and upgrade projects, including off-hour releases as required
Develop ideas that enhance business operations based upon gathered requirements
Meet with key stakeholders to understand business and user needs and provide recommendations
Bridge the gap between business and IT by translating business needs into technical specs communicating technical information back to the business

Fulltime

Business Support Analyst

We are looking for a detail-oriented, organised person with a strong process min...

Location

Argentina , Punta alvear

Salary:

Not provided

AXEREAL SCA

Expiration Date

Until further notice

Requirements

Advanced student or university graduate in Accounting or Business Administration
Ability to identify and effectively resolve problems, following internal procedures and policies
1 to 3 years of experience in administrative tasks, ideally within an industrial plant environment
Intermediate to advanced level of English
Advanced proficiency in Microsoft Office, SAP, Power BI or equivalent tools

Job Responsibility

Manage and update purchase orders, ensuring accuracy and full compliance with internal controls
Regularise pending invoices in SAP, coordinating with the relevant areas
Maintain up-to-date tax files for customers and suppliers, ensuring correct and complete documentation
Conduct silo measurements and actively support the month-end inventory process
Produce reports and KPIs to support decision-making
Maintain and report contractor control information and provide ITP support to plant administration
Record and monitor daily receipts and dispatches of raw materials and by-products, ensuring accurate entries in the ERP, production systems and governmental platforms
Reconcile inventories, validate physical stock and participate in periodic audits
Act as back-up for Master Data processes (customers, suppliers and materials)

What we offer

Attractive salary and benefits package
Career opportunities internationally
Focus on flexibility, inclusion, collaboration and health and wellbeing

Fulltime

Equities Delta 1 Middle Office Senior Analyst

Equity Swaps Middle Office sits within Citi Market Operations supporting the Del...

Location

Hong Kong SAR , Kowloon

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5-8 years of relevant experience in a related role, with client-facing exposure
Relevant degree (Business, Accounting, Finance) or equivalent work and industry experience preferred
Cash Equity and Equity Swap product knowledge, and understanding of lifecycle management (trade capture, settlements, reconciliations) essential
Client Service experience preferred, preferably within Prime Brokerage
Energetic, flexible, collaborative and proactive
leadership qualities with strong risk management and control mindset
Provides evaluative judgement based on analysis of factual information in complicated, unique and dynamic situations
able to draw on diverse range of internal and external sources
Self reliant, good problem solver, results orientated
Corporate Actions experience highly preferable

Job Responsibility

Primary contact for client operational queries for select client base, and management of client trade and settlement activity
Provide support to Front Office Sales and Trading around trade execution and lifecycle management (primarily on equity hedge and swap & P-Note)
Support trade capture management and client allocation, Front to Back reconciliation and identifying operational risk and connectivity issue resolution with our tech partners
Manage new client onboarding to our Prime Swap platform
Drive the development of new techniques for the trade life cycle, and improve processes and workflows to reduce Manual Touch Points
Help maintain a culture and environment where processes, risks and controls are continually monitored, and potential risks escalated on a timely basis
Contribute to bank change projects and offer advanced solutions and resolve complex trade flow problems
Provide leadership for the team, coach and train new recruits, and provide guidance and support to junior staff

What we offer

Global benefits designed to support well-being, growth, and work-life balance

Fulltime

Trainee Data Analyst

We have a fantastic vacancy for an Trainee Data Analyst to join our friendly and...

Location

United Kingdom , Newcastle Upon Tyne

Salary:

Not provided

Perspective Financial Group Ltd

Expiration Date

Until further notice

Requirements

Excellent planning, organisational and multi-tasking abilities are essential
Ability to produce concise business correspondence, proofread for grammar, spelling and punctuation with a high degree of accuracy
Analytical and problem-solving skills
Flexibility/adaptability to cope with change
Excellent knowledge of Excel and its use to produce reports
Experience of working as part of a team
Prioritising workloads and coordinating several simultaneous projects and communication streams
A team player with a positive attitude who can build and maintain good working relationships

Job Responsibility

Assisting in monthly reporting to the local offices
Supporting with the day-to-day reporting needs
Assisting with Data Migration to our Intelliflo back-office system
Data cleansing work
Back-office support
Administrative support to the Group Data Analysis manager
Data entry work as required

What we offer

25 days holiday (rising with length of service) plus Bank Holidays
Holiday Purchase Scheme
Birthday leave
E-Discounts
Electric Car Scheme
Life Assurance
Pension
Corporate Eyecare
Cyclescheme
Employee Referral Scheme

Fulltime

Senior Operations Support Analyst

The Senior Operations Support Analyst plays a key role in ensuring the efficient...

Location

Philippines , Manila

Salary:

Not provided

Financial Times

Expiration Date

Until further notice

Requirements

Proven experience in operations support, customer service, or back-office roles within a B2B, professional services, or subscription-based environment
Experience handling complex or escalated customer issues across multiple channels (email and phone), with a strong focus on resolution and customer satisfaction
Demonstrated ability to support or influence team performance through peer coaching, quality monitoring, or informal leadership
Strong stakeholder management skills, with experience working cross-functionally to resolve operational or customer issues
Analytical and process-oriented mindset, with experience identifying operational gaps and contributing to continuous improvement initiatives
Ability to act as a Subject Matter Expert, with a track record of maintaining accurate documentation and supporting knowledge sharing within a team
Excellent communication skills, both written and verbal, with the ability to convey complex information clearly and professionally
Strong organisational and time-management skills, with the ability to manage multiple priorities in a fast-paced environment
Proficiency in CRM systems and operational tools
experience working with subscription management, access provisioning, or contract fulfilment systems is an advantage

Job Responsibility

Support the Team Leader in meeting performance and service targets through peer coaching, quality audits, and day-to-day operational support
Deliver high-quality customer service by managing complex and escalated customer enquiries via calls and emails, including issues related to back-office operations and contract fulfilment for FT Professional clients
Assist in workload and resource planning by supporting the creation of daily and weekly task schedules, ensuring fair distribution of cases and balanced exposure to responsibilities across the team
Communicate and collaborate with internal teams—particularly those involved in contract fulfilment, access management, and operations—to ensure timely and accurate issue resolution
Contribute to regular and ad-hoc operational projects, including order fulfilment and administrative initiatives, with a focus on improving service quality, efficiency, and customer experience
Identify gaps and improvement opportunities in operational processes and workflows, and support the implementation of solutions that drive measurable improvements
Act as a Subject Matter Expert (SME) for designated areas of FT Professional operations, ensuring documentation and knowledge materials are accurate, current, and consistently applied
Represent the Operations Support team in initiatives related to process improvements, system changes, and operational enhancements, ensuring updates and changes are clearly communicated to the wider team
Provide back-up and additional support during peak periods or resource gaps to ensure continuity of service and timely completion of cases, tasks, and projects
Maintain strong product and process knowledge through regular training and hands-on case handling when required

What we offer

generous annual leaves
flexible working (including working from home)
health coverage (medical & dental)
company match and enhanced family leave packages

Test Analyst

As a Test Analyst of User Acceptance Testing team, the person will be responsibl...

Location

India , Gurgaon

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Exposure to structured software development lifecycle methodologies, preferably agile models
Ability to transform requirements to Business Scenarios & Requirement Traceability Matrix
Ability to create Test artifacts like Test Cases, scripts etc.
Expert in Testing Tool - HP Application Lifecycle Management or JIRA
Experience in different types of testing like functional, regression, black box testing etc.
Ability to manage E2E Testing, Defect Management and Reporting
Extensive knowledge of Investment Banking Business
Profound understanding of trade lifecycle and financial Instruments
Good knowledge on Middle Office, Fund Accounting, Pricing, Transfer Agency, Collateral & Reconciliation functions
Capability to support the team of Product Business Analysts

Job Responsibility

Perform functional test analysis, planning, design, execution, and reporting for testing assignments
For the specific testing project, support the Project Manager(s) and Test Manager by contributing to the Test Plan(s) for the relevant test phases, the Test Readiness Reviews, test progress reporting, the Test Completion/Summary Reports and Test Defect Reports
Prepare where required: Test Scenarios, Test Cases, Test Scripts, and Test Data for a given testing assignment
Work closely with the stakeholders or other groups in preparation and execution of the planned functional testing
Play a lead role in the analysis and reporting of test results, working closely with business, technology, and support areas to investigate and interpret test findings
Develop and extend collaborative working relationships with technology suppliers and operational support areas in order to quickly understand requirements, resolve problems/issues, suggest solutions, and identify areas for service improvement
Participate in peer reviews
Track the schedule and testing progress and be accountable for the tasks and releases
Manage triage calls with technology & operations
Ensure accurate and timely execution of the assigned tasks

Fulltime

Analyst-operations support

At JLL, we put customer and client satisfaction at the front and center of real ...

Location

Philippines , Taguig

Salary:

Not provided

JLL

Expiration Date

Until further notice

Requirements

Experience in operations is preferred, focused on: Customer service
Technical support
Back-office work
Good verbal and written English communication skills
Proficiency in computer functions within MS Office Suite
Exceptional problem-solving skills and time management
Must be flexible to work across morning, afternoon, and night shifts, including potential schedule rotations or changes
Bachelor’s degree preferred

Job Responsibility

Actively contribute to business success by maintaining expected performance standards
Responsible for effectively using the system and ensuring timely and efficient completion of requests in accordance with the customers’ requirements
Document review, including collation, distribution and filing according to policies and procedures
Handle queries from customers, clients and engineers related to outstanding and ongoing requests
Liaise with different internal and external groups through e-mail and phone calls
Assist and support customers, clients and stakeholders in the logical troubleshooting of workflow issues impacting their requests
Maintain a collaborative relationship within the team
Provide recommendations for continuous improvement

What we offer

We will empower your ambitions through our dedicated Total Rewards Program, competitive pay, and benefits package

Fulltime

Analyst - Operations Support

You’ll be part of a group that supports operations through the agile management ...

Location

Philippines , Taguig

Salary:

Not provided

JLL

Expiration Date

Until further notice

Requirements

Experience in operations is preferred, focused on: Customer service
Technical support
Back-office work
Good verbal and written English communication skills
Proficiency in computer functions within MS Office Suite
Exceptional problem-solving skills and time management
Willing to work on shifting/rotating schedules
Bachelor’s degree preferred

Job Responsibility

Actively contribute to business success by maintaining expected performance standards
Responsible for effectively using the system and ensuring timely and efficient completion of requests in accordance with the customers’ requirements
Document review, including collation, distribution and filing according to policies and procedures
Handle queries from customers, clients and engineers related to outstanding and ongoing requests
Liaise with different internal and external groups through e-mail and phone calls
Assist and support customers, clients and stakeholders in the logical troubleshooting of workflow issues impacting their requests
Maintain a collaborative relationship within the team
Provide recommendations for continuous improvement

What we offer

Realize your full potential in an entrepreneurial and inclusive work environment
Empower your ambitions through our dedicated Total Rewards Program, competitive pay, and benefits package

Fulltime

Back Office Support Analyst

ddroidd

Location:
Romania , Cluj

Category:
Office Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
March 21, 2026

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Back Office Support Analyst

ddroidd

Location:Romania , Cluj

Category:Office Administration

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:March 21, 2026

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Job Posted:
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