Back Office Support Analyst Job at ddroidd (Cluj)

New

Application Support Analyst - Operations Technology

The Application Support Analyst is responsible for taking ownership of issues an...

Location

United Kingdom , London

Salary:

Not provided

Marex

Expiration Date

Until further notice

Requirements

Solid background in Windows, Linux/Unix OS, including one of the following: SQL, PostgreSQL, MongoDB, Oracle
Must be able to work under demanding conditions with a calm demeanour
Experience gained in a financial services background, ideally finance
Ability to work as part of a team in an environment with changing expectations
Proven ability to show a proactiveness in picking up issues and improving existing processes
Process-driven and systematic mindset
Experience with ITIL and change management processes
Excellent documentation, communication, and organizational skills
Ability to build strong relationships with Application Development teams and business sponsors
General front-to-back knowledge of the flow for trading/clearing/operational process in settlement of futures and OTC

Job Responsibility

Provide support for all trading and back-office platforms offered by Marex to both internal and external client base
Support business users offering second- and third-line support
Knowledge of scripting language (PowerShell, Python...)
Manage new system analysis and implementation
Provide incident management per ITIL standards
Liaison between technology department and business groups to communicate system changes
Manage process and trading system documentation in existing template
produce and regularly maintain to a high standard
Ensure active tasks retain focus through workflow and prioritisation awareness
Manage vendor system upgrades and implementation

Fulltime

New

L2 Application Support Analyst – Financial Systems

Join Citi's Production and Application Support team, where you will keep mission...

Location

India , Pune

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

6 or more years of experience in application or production support, with at least 2 years operating at an advanced level in a financial services environment
Hands-on capability with Unix/Linux, including scripting, file manipulation, and job control, combined with advanced SQL skills across platforms such as MSSQL or Oracle, including stored procedures, SSIS, and SSRS
Practical experience working with Big Data technologies — Hadoop, Hive, and Spark — and job scheduling tools such as Autosys, including log analysis and pipeline troubleshooting
Solid knowledge of financial instruments and trade lifecycle operations, covering Equities, Fixed Income, Secured Financing, Derivatives, and Liquidity Management
Familiarity with front office and back office workflows, including reporting operations and the systems that support them
Demonstrated ability to analyse complex, time-sensitive issues systematically and communicate findings clearly to both technical and business audiences
Working knowledge of ITIL practices, including incident management, problem management, and change management processes
Bachelor's or Master's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience

Job Responsibility

Deliver L2 production support for mission-critical liquidity reporting and financial applications, maintaining high availability and consistent performance across the trading lifecycle
Monitor, triage, and resolve production incidents related to trade capture, batch processing failures, position keeping, market data, pricing, and risk and liquidity reporting
Manage scheduled jobs, alerts, and system logs using job scheduling tools and Unix-based monitoring platforms to prevent and contain service disruptions
Execute advanced SQL queries and scripts to analyse data, validate outputs, and resolve data integrity issues across multiple application layers
Troubleshoot data pipeline failures across applications built on stored procedures, reporting services, and Big Data ecosystems including Hadoop, Hive, and Spark
Lead root cause analysis for major incidents, coordinate post-incident reviews, and implement permanent fixes to prevent recurrence
Coordinate change management and release activities, including deployment validations and post-release checks, to maintain production stability
Maintain and improve operational knowledge bases, standard operating procedures, and runbooks to support team effectiveness and knowledge continuity

What we offer

Hybrid working model — 3 days in the office and 2 days working remotely, giving you flexibility alongside meaningful in-person collaboration
Exposure to complex, high-stakes financial systems spanning multiple asset classes and trading workflows, deepening both your technical and domain expertise
Access to learning and development opportunities that support your growth across production support, financial technology, and service management disciplines
The opportunity to work across global teams, collaborating with infrastructure, development, and business stakeholders on initiatives that improve system resilience and service quality
A supportive environment that values work-life balance, wellbeing, and long-term career development within one of the world's leading financial institutions

Fulltime

Project Support Analyst

A Project Support Analyst is required to join our clients Infrastructure Deliver...

Location

United Kingdom , Leeds/Bradford

Salary:

Not provided

Morson Talent

Expiration Date

Until further notice

Requirements

Be an experienced Project Support Officer with a strong delivery track record
Have experience working in large technology operations
Have experience around hardware refresh and cloud software upgrade programmes
Demonstrate excellent stakeholder management skills, including engagement with senior management
Possess strong verbal and written communication skills
Be comfortable working under pressure in a fast-paced, changing environment
Have experience supporting delivery in a multi-supplier landscape
Be familiar with both Waterfall and Agile delivery methodologies
Have experience working within different governance frameworks
Demonstrate strong reporting, data analysis, and change management skills

Job Responsibility

Support the planning, management, and delivery of infrastructure replacement projects, including Cloud migration solutions, Peripheral refresh programmes, Client hardware and software solutions
Support a Project Manager delivering Server infrastructure migrations from an on-premise data centre to a cloud infrastructure platform, A Peripheral refresh programme across a large estate, A Java upgrade across cloud platform services
Work across the business with a focus on Infrastructure Services, coordinating with IT teams and external suppliers to agree and deliver detailed plans
Support the Project Manager with planning, risk and issue management, stakeholder engagement, resource coordination, service transition, support, and business readiness
Build strong working relationships with Business and IT teams, matrix-managing contributors to ensure successful delivery
Support the planning and execution of cutover and back-out rehearsal activities

Prime Finance Delta One Middle Office Analyst

Equity Swaps Middle Office sits within Citi Market Operations supporting the Del...

Location

United States , Tampa

Salary:

49010.00 - 68390.00 USD / Year

Citi

Expiration Date

Until further notice

Requirements

0-2 years of experience working in operations or middle office
Energetic, flexible, collaborative and proactive
a leader who can positively add sound product knowledge experience
Ability to work in a structured, high volume, time sensitive, high risk and demanding environment
Strong risk management and control mindset
Good Analytical skills and a pro-active mindset
Bachelor's/University degree or equivalent experience

Job Responsibility

Provide support to Front Office Sales and Trading around lifecycle management
Trade handling across equity hedge and swap side, including trade capture/allocation, trade exception clearance and connectivity issue resolution with our tech partners
Support trade capture management, Front to Back reconciliation and identifying operational risk
Helping to maintain a culture and environment where processes, risks and controls are continually monitored, and potential risks escalated on a timely basis
Develop an excellent knowledge of bank related systems
Utilize strong communication, interpersonal and diplomacy skills to interact with colleagues and stakeholders

What we offer

medical, dental & vision coverage
401(k)
life, accident, and disability insurance
wellness programs
paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays

Fulltime

Middle Office Analyst (Entry Level)

This entry level role offers a unique opportunity within our Equity Cash Middle ...

Location

United Kingdom , Belfast

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Excellent written and verbal communication skills, capable of conveying complex information clearly and concisely
Proven ability to manage workloads and adhering to tight deadlines
Robust numeric and analytical insight, coupled with meticulous attention to detail for root cause analysis and sustainable problem-solving
High adaptability and resilience, thriving in fast-paced, evolving environments
Proficiency in Microsoft Office Suite, particularly advanced Excel functions (e.g., VLOOKUP, pivot tables)

Job Responsibility

Operational Excellence: Proactively investigate and resolve trade discrepancies, breaks, and other operational issues, ensuring timely and accurate transaction booking and settlement
Front-Office Collaboration: Provide essential analytical and administrative support to front-office teams, fostering strong partnerships
Transaction Management: Lead daily reconciliation efforts across trades, positions, and cash balances between front office, back office, and external counterparties
Risk Mitigation & Compliance: Identify, assess, and escalate potential operational risks and control deficiencies. Monitor pre-trade and post-trade controls to prevent errors, ensure compliance, and contribute to strategic change projects, safeguarding the organization's integrity through adherence to policies, regulations, and ethical judgment
Continuous Improvement: Actively contribute to the development and implementation of process enhancements that boost efficiency, reduce errors, and mitigate risk, aligning with internal policies and external regulatory standards. Drive the adoption of innovative techniques for the trade lifecycle
Client & Stakeholder Engagement: Serve as a primary point of contact for clients, brokers, and custodians, addressing inquiries regarding trade status, and other post-trade activities. Cultivate strong working relationships with diverse internal stakeholders (trading, sales, compliance, technology) and external partners
Data-Driven Insights & Strategic Projects: Analyze operational data to identify trends, root causes, and propose actionable solutions for process optimization. Contribute to ad-hoc projects and analyses as required by management, shaping future strategies

What we offer

Generous holiday allowance starting at 27 days plus bank holidays
increasing with tenure
A discretional annual performance related bonus
Private medical insurance packages to suit your personal circumstances
Employee Assistance Program
Pension Plan
Paid Parental Leave
Special discounts for employees, family, and friends
Access to an array of learning and development resources

Fulltime

Application Support Analyst - Clearing

The Application Support Analyst is responsible for taking ownership of issues an...

Location

United Kingdom , London

Salary:

Not provided

Marex

Expiration Date

Until further notice

Requirements

Solid background in Windows, Linux/Unix OS, including one of the following: SQL, PostgreSQL, MongoDB, Oracle
Must be able to work under demanding conditions with a calm demeanour
Experience gained in a financial services background, ideally finance
Ability to work as part of a team in an environment with changing expectations
Proven ability to show a proactiveness in picking up issues and improving existing processes
Process-driven and systematic mindset
Experience with ITIL and change management processes
Excellent documentation, communication, and organizational skills
Ability to build strong relationships with Application Development teams and business sponsors
General front-to-back knowledge of the flow for trading/clearing/operational process in settlement of futures and OTC

Job Responsibility

Provide support for all trading and back-office platforms offered by Marex to both internal and external client base
Support business users offering second- and third-line support
Knowledge of scripting language (PowerShell, Python...)
Manage new system analysis and implementation
Provide incident management per ITIL standards
Liaison between technology department and business groups to communicate system changes
Manage process and trading system documentation in existing template
produce and regularly maintain to a high standard
Ensure active tasks retain focus through workflow and prioritisation awareness
Manage vendor system upgrades and implementation

Fulltime

New

IT Support Analyst (L1/L2) - Dutch Speaker

The Senior IT Support Associate role involves providing hands-on technical suppo...

Location

Netherlands , Breda

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Good working and troubleshooting knowledge of Windows 10/11
Experience with an ITSM tool to update tickets on a daily basis, such as ServiceNow
Microsoft Active Directory knowledge and usage
Experience with Microsoft Office 365
Basic TCP/IP Networking Protocols
Setup of wireless handheld devices such as Apple iOS iPhone / iPad
Coordinate activities with Help Desk, Network Services, or other IS groups
Working proficiency in both Dutch and English is mandatory

Job Responsibility

To diagnose and resolve software and hardware incidents, including operating systems and across a range of software applications
To assist all our users with any logged IT related incident when called upon
To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible
escalating incidents to other support teams where necessary
To accurately record, update and document requests using the IT service desk system
To install and configure new IT equipment
To resolve incidents and upgrade different types of software and hardware
To resolve incidents with printers, copiers and scanners
To maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner
Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization

What we offer

Our people are the most critical component of our long-term success and their health and well-being are our priority. You will enjoy a comprehensive, locally competitive benefits package

Fulltime

Senior Manager Pricing Support Analyst

We are seeking a Pricing Support Analyst who will contribute to the design, anal...

Location

India , Pune

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Skilled in analytical problem‑solving with advanced proficiency in MS Office tools, especially Excel‑based modelling
Strong communicator with excellent interpersonal skills, capable of collaborating across multiple teams
Detail‑oriented, thorough, and capable of managing varied tasks and priorities
Experienced in interpreting complex datasets and anticipating challenges in pricing and financial analysis
Experienced in stakeholder management and able to support sound commercial decision‑making
Educated to at least a Bachelor’s degree level in Finance, Economics, Business, or a related field
Possess 3–5 years of relevant experience in pricing, financial analysis, or commercial support functions

Job Responsibility

Support the creation, enhancement, and maintenance of pricing models and tools for commercial offerings, particularly for Tier 3 pricing requests
Analyse pricing performance, customer behaviour, and market trends to identify optimisation opportunities
Assist in preparing pricing proposals and business cases for new initiatives and commercial activities
Prepare and validate data required for Change Request Boards, including price recalculations and service tower back‑ups
Ensure strict adherence to pricing governance frameworks, internal policies, and external regulatory requirements
Collaborate with cross‑functional teams to gather input, validate assumptions, and support informed pricing decisions
Deliver accurate and timely ad‑hoc analysis and reporting for senior management reviews
Maintain version control and documentation for pricing models and ensure all processes comply with audit requirements

What we offer

Opportunities to work closely with senior finance stakeholders and gain exposure to strategic pricing decisions
Experience within a high‑impact commercial finance environment that supports global operations
Continuous learning through cross‑functional collaboration and involvement in diverse commercial initiatives
A structured environment that values accuracy, compliance, and professional growth

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Back Office Support Analyst

Job Description

Job Responsibility

Requirements

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What we offer

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