Back Office Specialist

• Ensure proper registration records in the information systems
• Manage automotive claim repair following contract coverage
• Check the admissibility of requests
• Contact by phone all departments needed
• Contact by mail all departments needed
• Analyze records and check insurability and the financial risk based on their knowledge and tools to support the decision in accordance with the procedures and the rules of delegation
• Notify the decisions to customers and/or business partners
• Ensure administrative management of all operations prearranged
• Ensure compliance with established standards of quality, security and control operations and risk management as defined in the working procedures
• Guarantee a healthy team spirit
• Demonstrate a professional response to stress
• Guarantee the continuity and stability of team
• Propose improvements to working methods and assist in the implementation of these improvements
• Be source of proposals and suggestions in order to improve daily work
• Ensure the feedback to the hierarchy and alert when necessary
• Contribute to the proper functioning of the team, particularly in terms of knowledge sharing and maintenance of good working relations between the teams, customers and suppliers
• Ensure compliance with professional secrecy data confidentiality

• Fluent spoken and written Italian (C2 or native)
• Good command of English or Portuguese
• Experience in customer support, administration, and other related areas is valued
• Experience in mechanics is also highly valued
• Strong attention to detail and excellent organizational skills
• Comfortable working with digital tools and administrative processes
• Ability to manage multiple tasks and priorities effectively in a structured environment
• Proactive, adaptable, and a strong team player with good communication skills

Basic knowledge of automotive mechanics is an advantage