Back Office Specialist Job at Coca-Cola HBC (Cairo)

Job Description

As a Back Office Specialist, you will be responsible for Coordinating the orders & delivery process for all customers. Communicates with other teams to maximize product availability during the E2E process (CC HBC - customer - shelf). Solves problems and actively cooperates with other departments to maintain a high level of customer service. Optimizes processes by implementing modern technologies (EDI) and implements cost optimization initiatives.

Job Responsibility

Plans work independently, sets priorities, and regularly monitors the level of implementation of tasks, goals and projects
Understands and influences key processes: shortage management (ensuring the highest possible level of product availability)
Ongoing control of the daily shipment execution to Customers and flexible response to changes in Customer demand
Performs other tasks and duties specified by the superior, resulting from the nature of work on the position held
Timely preparation of all reports at the request of supervisors & main stakeholders
Effective cooperation with other departments, especially with Sales department to ensure quality, effectiveness
Cooperates with the departments that affect the execution of the Customer's orders as expected: Sales, Demand Planning, Production Planning, Distribution, Transport, Warehouses
Supports the development of innovation, encourages colleagues to solve problems creatively
Improves working methods, shares them with others and initiates changes in the department when needed
Familiar with principles of Commercial team and implementing solutions to support sales
Acts in accordance with company values and the Code of Business Conduct
Participates in projects: promotional/new products/packages introduction, logistics infrastructure changes, delivery type and source changes (BULK, Pallet Flow), etc
Preparation of daily/weekly/monthly reports
Implements in his/her area of responsibility new processes and procedures
Managing/working in the SAP system, preparing Customer orders, collecting, and managing data in the SAP

Requirements

Bachelor's degree in business or equivalent education, preferably with a 'quantitative' background
Min. 2-3 years of work experience in FMCG or position of the similar nature
Proficient in Microsoft Office, Power BI is a MUST
Knowledge related to planning deliveries and fulfilling orders
Focus on internal and external customers
Planning, organizing & time management skills
Knowledge about processes in Supply Chain and Sales
Effective oral and written communication skills
Proficient in Microsoft Office (e.g., Microsoft Office, Excel, Word, Outlook)
Experience in working with Sales Buzz and SAP systems is a plus

What we offer

Competitive remuneration and social package
Bonus incentives
Development opportunities
IT Equipment
Learning programs
Medical Insurance
Free product quota

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