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Back Office Specialist - German Speaker (M/F/X)

https://www.randstad.com Logo

Randstad

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Location:
Portugal , Porto

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Are you fluent in German and looking for your next career move? We are looking for motivated professionals to join our dynamic back-office team. As part of a market leader in the automotive insurance industry, you will play a key role in managing essential policy operations. If you thrive in fast-paced, international environments and are looking for professional growth, we want to hear from you. Apply now!

Job Responsibility:

  • Ensure proper registration records in the informatic systems
  • Manage automotive claim repair following contract coverage
  • Check the admissibility of requests
  • Contact by phone all departments needed
  • Contact by mail all departments needed
  • Analyze records and check insurability and the financial risk based on their knowledge and tools to support the decision in accordance with the procedures and the rules of delegation
  • Notify the decisions to customers and/or business partners
  • Ensure administrative management of all operations prearranged
  • Ensure compliance with established standards of quality, security and control operations and risk management as defined in the working procedures
  • Guarantee a healthy team spirit
  • Demonstrate a professional response to stress
  • Guarantee the continuity and stability of team
  • Propose improvements to working methods and assist in the implementation of these improvements
  • Be source of proposals and suggestions in order to improve daily work
  • Ensure the feedback to the hierarchy and alert when necessary
  • Contribute to the proper functioning of the team, particularly in terms of knowledge sharing and maintenance of good working relations between the teams, customers and suppliers
  • Ensure compliance with professional secrecy data confidentiality

Requirements:

  • High-school diploma or higher
  • High fluency of the German language (level C1 minimum)
  • Excellent English skills (B2 level minimum)
  • Availability to work in a hybrid system and go to the office in Matosinhos, Porto
  • Drive to learn and grow within the insurance field
  • Willingness to be part of a multicultural and dynamic team

Additional Information:

Job Posted:
May 14, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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