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NTT DATA Logo NTT DATA · IT - Software Development

Back End .Net Senior Team Lead

Indonesia, Jakarta Selatan · Job Posted May 30, 2026
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Job Responsibility

  • Proactively monitor, investigate, and resolve application-based incidents, service requests, and alerts
  • Handle second-line support with a medium level of complexity, focusing on resolving client requests and issues without breaching SLAs
  • Update tickets with resolution tasks and promptly log incidents
  • Communicate with other teams and clients to extend support
  • Execute changes carefully and ensure proper documentation and approval in the change management process
  • Work with automation teams to optimize efforts
  • Coach Service desk and L1 teams
  • Lead initial client escalations for operational issues
  • Identify problems before they impact client services and produce trend analysis reports for continuous improvement
  • Support project work, execute approved maintenance activities, assist in implementing and delivering disaster recovery functions

Requirements

  • Hands-on experience managing platforms, including ErP, Middleware, and other business-critical software
  • Moderate experience in managed services with knowledge of using ticketing tools like ServiceNow
  • Ability to handle multiple tasks, execute change management duties, and lead troubleshooting processes effectively
  • Ability to plan activities and adapt quickly to changing circumstances
  • Effective communication skills and the ability to work across different cultures and social groups
  • Active listening skills to understand clients' needs and craft a positive client experience
  • Capacity to maintain a positive outlook, even in a pressurized environment, and put in extra effort when necessary
  • A bachelor’s degree in information technology/computing or equivalent work experience
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