Ba training manager

• Develop and implement comprehensive training strategies across product knowledge, customer service, and sales excellence
• Oversee the training team and ensure alignment with brand and company goals
• Evaluate training effectiveness through performance metrics and feedback
• Serve as a key liaison between Education, Sales, Marketing, and Retail teams
• Design and execute training programs for both online and offline platforms
• Create engaging content covering product knowledge, customer experience, and selling techniques
• Establish annual training calendars aligned with marketing and launch plans
• Monitor training impact through BA performance and customer feedback
• Partner with Sales, Marketing, and Retail Operations to ensure training supports business strategy
• Provide insights and feedback to HQ and regional teams to localize training materials effectively
• Collaborate with digital and event teams to support brand activations and campaigns
• Lead and mentor the trainer team and Beauty Advisers across stores
• Support BA productivity through coaching, on-the-job training, and performance reviews
• Oversee recruitment, onboarding, and career development of BAs
• Act as a role model and ambassador for brand values and service excellence

• Bachelor’s degree in Business, Education, or related field
• advanced degree preferred
• 5+ years of experience in training or education roles within luxury beauty or cosmetics
• Proven leadership in managing training teams and retail staff
• Experience in curriculum development and performance evaluation
• Willingness to travel domestically and internationally for training and store visits
• Flexibility to work across time zones and adapt to fast-paced retail environments

Fluency in English and Japanese preferred

• Market competitive salary: Salary commensurate with experience and market benchmarks
• Omni-Working: Hybrid flexible working model enabling employees to balance remote and office-based work
• Product Allowance: Employees can order from a selection of Coty Products each year
• Gender-Neutral Paid Parental Leave: All Employees, regardless of gender, will have access to the same number of fully paid weeks of offered parental leave