B2C Partner Support Agent, Metlen Group

Metlen Group

Location:
Greece, Paiania

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

By joining this role, you'll play a crucial part in building strong dealer relationships, supporting sales effectiveness, and ensuring overall customer satisfaction through proactive support and collaboration.

Job Responsibility:

Providing product information and support on promotions, discounts, or updates to help dealers sell more effectively
Assisting in troubleshooting product or service issues dealers might face, offering quick solutions to ensure sales remain on track
Coordinating with other teams to ensure dealers receive the necessary support to meet customer demand
Ensuring customer satisfaction by resolving any dealer-related issues that impact the customer experience

Requirements:

Bachelor’s Degree in Business Administration, Communication, Economics, or related fields
1+ years of experience in a customer support or dealer-facing role, ideally within the B2C or retail sector
Proficiency in MS Office
Experience with Reporting and Dashboarding tools (e.g., BI)
Excellent communication and interpersonal skills
Goal-oriented mindset with a focus on results
Self-motivation and ability to work independently

Nice to have:

People & Personal growth
Results orientation & Safety excellence
Collaboration & Trust
Empathy & Effective communication
Flexibility & Adaptability

What we offer:

Competitive remuneration package
Ticket Restaurant
Preferential household electricity plan
Group Health Insurance program
Pension Plan

Additional Information:

Job Posted:
July 24, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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B2C Partner Support Agent