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B2C Partner Support Agent

https://www.metlengroup.com Logo

Metlen Group

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Location:
Greece, Paiania

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

By joining this role, you'll play a crucial part in building strong dealer relationships, supporting sales effectiveness, and ensuring overall customer satisfaction through proactive support and collaboration.

Job Responsibility:

  • Providing product information and support on promotions, discounts, or updates to help dealers sell more effectively
  • Assisting in troubleshooting product or service issues dealers might face, offering quick solutions to ensure sales remain on track
  • Coordinating with other teams to ensure dealers receive the necessary support to meet customer demand
  • Ensuring customer satisfaction by resolving any dealer-related issues that impact the customer experience

Requirements:

  • Bachelor’s Degree in Business Administration, Communication, Economics, or related fields
  • 1+ years of experience in a customer support or dealer-facing role, ideally within the B2C or retail sector
  • Proficiency in MS Office
  • Experience with Reporting and Dashboarding tools (e.g., BI)
  • Excellent communication and interpersonal skills
  • Goal-oriented mindset with a focus on results
  • Self-motivation and ability to work independently

Nice to have:

  • People & Personal growth
  • Results orientation & Safety excellence
  • Collaboration & Trust
  • Empathy & Effective communication
  • Flexibility & Adaptability
What we offer:
  • Competitive remuneration package
  • Ticket Restaurant
  • Preferential household electricity plan
  • Group Health Insurance program
  • Pension Plan

Additional Information:

Job Posted:
July 24, 2025

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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