B2C Partner Support Agent Job at Metlen Group (Paiania)

Customer Experience and OTC Manager

Location

Colombia , Bogota

Salary:

Not provided

Amgen

Expiration Date

Until further notice

Requirements

Doctorate degree and 2 years of experience in customer service, order-to-cash, supply chain, or customer experience operations within a B2B and/or B2C environment OR Master’s degree and 4 years of experience in customer service, order-to-cash, supply chain, or customer experience operations within a B2B and/or B2C environment OR Bachelor’s degree and 8 years of experience in customer service, order-to-cash, supply chain, or customer experience operations within a B2B and/or B2C environment OR 2–4 years of people management experience, preferably in a global or shared services model
Fluent Spanish and English required
French or Portuguese proficiency is a plus
Strong experience with SAP ECC and S/4HANA, specifically within Order-to-Cash (OTC) processes

Job Responsibility

Manage day-to-day customer service and order-to-cash operations within the Amgen Colombia hub
Lead and manage daily operations of assigned customer service teams, ensuring delivery of best-in-class customer experience
Drive improvements in customer satisfaction, response times, resolution quality, and service reliability
Act as a partner concern point for complex customer issues, ensuring timely resolution and root cause mitigation
Ensure consistent execution of global GCX-OTC service models, procedures, SLAs, and critical metrics across the organization
Oversee OTC activities within scope, including customer master data, order management, customer inquiries, product and distribution complaints, and dispute resolution
Ensure adherence to global OTC processes, controls, and performance standards
Maintain audit-ready documentation and adherence to controlled SOP environments
Partner closely with Finance, Accounting, Supply Chain, Quality, Compliance, Commercial, Technology/IS, and outsource partners to resolve issues and optimize workflows
Support alignment and harmonization of service processes across commercial and digital customer channels

Fulltime

Strategy Consultant

Onboarding Strategy Consultants at Optimizely are an important part of the Onboa...

Location

United Kingdom , London

Salary:

Not provided

Optimizely

Expiration Date

Until further notice

Requirements

At least 3+ years of customer onboarding or implementation, ideally in a SaaS / PaaS environment
1+ year(s) experience crafting agentic AI workflows for customers
Marketing Technology experience is a huge plus
Bonus points if familiar with Optimizely products
Ability to manage multiple competing priorities, rapidly adapt and respond to customer requests and timeline changes
Highly collaborative, organized, and execution-oriented with strong presentation skills
Demonstrated ability to communicate with technical, non-technical and executive personnel
Exceptional problem-solving skills and ability to be flexible to project situations
Ability to research, analyze and provide a solution to newly identified issues
Able to be successful in a fast-paced environment that rewards hard work and self-motivation

Job Responsibility

Deliver a high-touch onboarding experience for customers, serving as a trusted product expert on the Optimizely Onboarding team
Manage customer onboarding projects and work closely with implementation partners to ensure successful setup and launch
Drive product adoption by understanding each customer’s goals and helping translate those goals into practical product solutions
Strong discovery skills with the ability to understand customer processes and turn them into practical AI-driven workflows
Gather customer requirements and either configure solutions directly or partner with Solutions Architects and other teams when needed
Manage multiple onboarding projects at once, often across several products, while balancing timelines, priorities, customer satisfaction, and technical quality
Lead onboarding workshops, best practice sessions, product training, and configuration meetings
Identify blockers or product issues early, coordinate the right meetings to resolve them, and escalate enhancement requests or support needs when appropriate
Stay current on Optimizely products and features to provide accurate, consistent guidance across the full product suite
Attend internal product update sessions to learn about upcoming releases and apply new capabilities to customer programs

Fulltime

International Sales Advisor

We are looking for a customer-focused individual to join our International Sales...

Location

United Kingdom , London

Salary:

26228.00 - 28860.00 GBP / Year

Unite Students

Expiration Date

Until further notice

Requirements

Native Chinese speaker with fluent written and spoken Mandarin
Ability to communicate professionally and confidently with customers and colleagues
Flexible approach to working hours to support customers in China when required
Strong organisational skills with the ability to manage multiple tasks in a fast-paced environment
Good working knowledge of Microsoft Office and general computer systems
Previous experience in a customer service, sales, or administrative role
Positive, adaptable, and self-motivated approach to work

Job Responsibility

Provide excellent customer service to international students and agents, supporting them with accommodation bookings and enquiries across phone, email, WeChat, and webchat
Build positive relationships with students, agents, and colleagues while handling queries, complaints, and follow-ups professionally and efficiently
Process bookings, payments, and general administration tasks, ensuring all customer information is accurate and compliant with GDPR regulations
Support sales and marketing campaigns while helping to improve sales performance across B2B and B2C channels
Work collaboratively with internal teams and external partners to support wider business goals and share market feedback

Fulltime

Chief Marketing Officer

Location

Egypt , Sheikh Zayed City; New Cairo

Salary:

Not provided

Ethics HR

Expiration Date

Until further notice

Requirements

Strong experience of minimum 15 years in marketing leadership with a background in product development and market-driven portfolio building
Ability to think strategically while maintaining a clear, practical view of execution
Proven capacity for sound decision-making, especially when balancing research insights with business realities
Deep appreciation for style, taste, and product aesthetics, with the ability to translate market research into collections that are both functional and appealing
Expertise in market research, product positioning, and international brand management
Entrepreneurial spirit with the ambition and capacity to grow into a CEO-level leader
Strong interpersonal and communication skills for distributor engagement and internal collaboration
Fluent in English (additional languages a plus)

Job Responsibility

Conduct deep market research to identify international Horeca trends, competitor positioning, and customer demands
Map current product portfolio against global standards and highlight opportunities for innovation and differentiation
Define entry strategies for target markets (priority geographies, segment focus, and channel models)
Design a comprehensive, functional collection covering all Horeca needs across cuisines and service styles
Identify trends in shapes, aesthetics, and usability that align with both international standards and brand positioning
Work with internal/external designers: create research-based design briefs to develop shapes and styles aligned with customer needs
Lead the rebranding of Horeca lines and oversee positioning in international markets
Define the value proposition that resonates with hotels, restaurants, and cafés
Ensure the brand’s visual identity and messaging remain consistent across all channels
Develop strategies for selecting and engaging distributors, including whether to collaborate with competitor-linked agents

Finance & BizOps, Marketing

Be the strategic finance partner to our Marketing organization—driving efficienc...

Location

United States , San Francisco

Salary:

Not provided

Lovable

Expiration Date

Until further notice

Requirements

Growth Marketing Strategist: You understand B2C growth mechanics—paid acquisition, organic loops, channel mix, and CAC/LTV dynamics. You can dissect a marketing funnel and partner with Marketing leaders to drive measurable ROI improvements
Technical & Analytical Authority: You have "Excel expert" modeling chops and data skills (SQL, Hex, BI tools) to gain credibility with Marketing leaders. You translate programs into financial impact with precision
Service-First Partner: You bring a proactive, "can-do" attitude to every interaction and own the operationally tedious work required for clean handoffs between teams
Finance & BizOps Veteran: 8+ years of relevant experience, including 4+ years in strategic finance or BizOps supporting Marketing or Growth at a consumer or SaaS technology company. Bachelor's degree in a quantitative field

Job Responsibility

Drive Marketing Efficiency & Planning: Own the financial operating plan for Marketing—budget allocation, campaign ROI analysis, and investment tradeoffs to fuel B2C growth while maintaining unit economics discipline
Own Channel-Level Unit Economics: Build and maintain CAC/LTV and payback models by channel, tying spend to cohorts and retention to guide investment decisions
Operationalize Measurement & Reporting: Create clear, repeatable reporting for Marketing performance (weekly/monthly), including targets, variance analysis, and learnings that translate into action
Support Experimentation & Forecasting: Partner with Marketing to size tests, set success metrics, and forecast impact on growth and unit economics
Build an AI-Native Function: Integrate AI agents and automation into the finance workflow, rejecting manual spreadsheet work for modern infrastructure that moves at Lovable's speed

Fulltime

Director of Data Engineering and Agentic AI Automation

We are looking for a Director of Data Engineering and Agentic AI Automation to l...

Location

United States , San Francisco

Salary:

347000.00 - 490000.00 USD / Year

OpenAI

Expiration Date

Until further notice

Requirements

12+ years in data engineering, with proven experience building and managing enterprise-scale, auditable ETL pipelines and complex datasets
Proficiency in SQL and Python, with demonstrated experience in schema design, data modeling, and orchestration frameworks
Expertise in distributed data processing technologies such as Apache Spark, Kafka, and cloud-native storage (e.g., S3, ADLS)
Deep knowledge of enterprise data architecture, especially within Finance and Supply Chain
Familiarity with financial processes (close, allocations, revenue recognition) and supply chain data models (Supply and demand planning, procurement, vendor master), along with experience in ingesting data from internal engineering systems with large volumes of B2C
Strong track record of partnering with senior business stakeholders and translating complex requirements into scalable technical solutions

Job Responsibility

Build and maintain scalable, auditable data infrastructure that powers accurate financial information, with a focus on revenue recognition, compute attribution, and close automation
Lead and grow teams of analytics engineers, data engineers, and AI engineers to deliver high-impact, intelligent data systems
Guide work across financial close and allocations automation, B2C revenue automation from engineering systems to ERP (including reconciliation with cash and source systems), and other mission-critical financial processes
Design and implement data pipelines connecting ERP, planning, and operational systems, including Oracle Fusion, Anaplan, and Workday
Build and support scalable, audit-proof architecture that enables reliable financial reporting and compliance
Develop data and AI-powered workflows that enhance forecasting accuracy, compliance automation, and operational efficiency
Create and maintain data marts and products that support stakeholders across Revenue, FP&A, Tax, Procurement, Hardware Accounting, and Controller teams
Define and enforce best practices for data modeling, lineage, observability, and reconciliation across finance data domains
Set the technical direction and manage team structure, mentoring engineers and overseeing contractors or system integrators to ensure delivery of high-quality outcomes
Partner with senior leaders across Finance, Engineering, and Infrastructure to align on priorities and integrate new automation capabilities

What we offer

Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
401(k) retirement plan with employer match
Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)
Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)
Mental health and wellness support
Employer-paid basic life and disability coverage
Annual learning and development stipend to fuel your professional growth
Daily meals in our offices, and meal delivery credits as eligible

Fulltime

Director of Field Service Operations - Data Centers

The Director of Field Service Operations, is responsible for delivering exceptio...

Location

United States , Waukesha; Oshkosh

Salary:

Not provided

Energy Systems

Expiration Date

Until further notice

Requirements

Bachelor’s degree (or equivalent knowledge) in Engineering (Electrical preferred), Business Administration, or equivalent knowledge
7 years of experience in large diesel or natural gas generators product support, technical service management, or a related field
4 years of management level experience
Experience with large Data Center SLA requirements
PMP and Lean Six Sigma certified, with additional product support and service certifications (CMRP, CTSP, CSM) and Uptime Institute credentials (ATD, ATS, AOP)
10+ years of experience with power generation equipment, including reciprocating-engine generators, transfer switches, and spark-ignited systems
Advanced expertise in engine maintenance, natural gas fuel systems, electronics, electromechanical technology, and data center design
Strong working knowledge of mechanical design, AC/DC circuitry, power generation systems, wiring schematics, and connection diagrams
Highly skilled in troubleshooting and independent decision-making, with experience using SAP (or equivalent ERP) and Salesforce

Job Responsibility

Responsible for overseeing a 24/7 consumer support operation of 100+ agents in a high-volume B2C manufacturing environment
Ensure a seamless, customer-centric post-sale experience by driving performance across all support channels, meeting key service metrics, and leading process improvements
Mentors team leaders and collaborates cross-functionally to resolve issues and continuously improve the end-to-end experience
Build, lead, and mentor a high-performing team of field service professionals, setting clear performance metrics and driving continuous development
Develop and execute regional dealer, training, and aftersales/parts support strategies to improve coverage and effectiveness
Oversee troubleshooting and resolution of technical issues for stationary power generation equipment with a speed-to-resolution and quality-first mindset
Implement support strategies and processes that enhance customer satisfaction, operational efficiency, and effective resource balancing
Drive continuous improvement initiatives to reduce downtime, optimize product performance, and elevate service execution
Partner cross-functionally with product development, sales, and technical support to resolve issues and provide feedback for product enhancements
Build and maintain strong client and dealer relationships through proactive communication, reporting, and responsiveness to performance metrics

What we offer

Competitive Benefits: Health, Dental, Vision, 401k and many more
State-of-the-art facility with an onsite gym, walking trails, café, free parking and many employee activities
Scheduled events throughout the year that allow our employees, both current and retirees, to gather together and enjoy their time with their families and co-workers
Enjoy summer hours (Memorial Day – Labor Day)
Pride! When a storm strikes, Generac employees always rise to the occasion
Make a positive impact
The company proudly offers a Volunteer Time Off program, inviting team members to participate in charitable volunteer opportunities on company time
We believe in having fun
We’re an inclusive company that celebrates differences and keeps equity and respect at the forefront
We offer product loan and discount programs

Fulltime

Customer Experience and OTC Manager

In this vital role you are responsible for managing day-to-day customer service ...

Location

Colombia , Bogota

Salary:

Not provided

Amgen

Expiration Date

Until further notice

Requirements

Doctorate degree and 2 years of experience in customer service, order-to-cash, supply chain, or customer experience operations within a B2B and/or B2C environment
Master’s degree and 4 years of experience in customer service, order-to-cash, supply chain, or customer experience operations within a B2B and/or B2C environment
Bachelor’s degree and 8 years of experience in customer service, order-to-cash, supply chain, or customer experience operations within a B2B and/or B2C environment
2–4 years of people management experience, preferably in a global or shared services model
Fluent Spanish and English required
French or Portuguese proficiency is a plus
Strong experience with SAP ECC and S/4HANA, specifically within Order-to-Cash (OTC) processes

Job Responsibility

Lead and manage daily operations of assigned customer service teams, ensuring delivery of best-in-class customer experience
Drive improvements in customer satisfaction, response times, resolution quality, and service reliability
Act as a partner concern point for complex customer issues, ensuring timely resolution and root cause mitigation
Ensure consistent execution of global GCX-OTC service models, procedures, SLAs, and critical metrics across the organization
Oversee OTC activities within scope, including customer master data, order management, customer inquiries, product and distribution complaints, and dispute resolution
Ensure adherence to global OTC processes, controls, and performance standards
Maintain audit-ready documentation and adherence to controlled SOP environments
Partner closely with Finance, Accounting, Supply Chain, Quality, Compliance, Commercial, Technology/IS, and outsource partners to resolve issues and optimize workflows
Support alignment and harmonization of service processes across commercial and digital customer channels
Operational triage and issue resolution - serve as a technical liaison between business interested parties and IS teams, translating business needs into technical solutions and ensuring alignment

What we offer

Competitive and comprehensive Total Rewards Plans that are aligned with local industry standards
Competitive benefits
Collaborative culture
Support for professional and personal growth and well-being

Fulltime

Select Country

B2C Partner Support Agent

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

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