B2C Partner Support Agent Job at Metlen Group (Paiania)

B2C Partner Support Agent

Join the B2C Team at Metlen Energy & Metals in Paiania, Greece, providing strong...

Location

Greece , Paiania

Salary:

Not provided

Metlen Group

Expiration Date

Until further notice

Requirements

Bachelor’s Degree in Business Administration, Communication, Economics, or related fields
1+ years of experience in a customer support or dealer-facing role, ideally within the B2C or retail sector
Proficiency in MS Office
Experience with Reporting and Dashboarding tools (e.g., BI)
Excellent communication and interpersonal skills
Goal-oriented mindset with a focus on results
Self-motivation and ability to work independently

Job Responsibility

Providing product information and support on promotions, discounts, or updates to help dealers sell more effectively
Assisting in troubleshooting product or service issues dealers might face, offering quick solutions to ensure sales remain on track
Coordinating with other teams to ensure dealers receive the necessary support to meet customer demand
Ensuring customer satisfaction by resolving any dealer-related issues that impact the customer experience

What we offer

Competitive remuneration package
Ticket Restaurant
Preferential household electricity plan
Group Health Insurance program
Pension Plan

Director of Field Service Operations - Data Centers

The Director of Field Service Operations, is responsible for delivering exceptio...

Location

United States , Waukesha; Oshkosh

Salary:

Not provided

Energy Systems

Expiration Date

Until further notice

Requirements

Bachelor’s degree (or equivalent knowledge) in Engineering (Electrical preferred), Business Administration, or equivalent knowledge
7 years of experience in large diesel or natural gas generators product support, technical service management, or a related field
4 years of management level experience
Experience with large Data Center SLA requirements
PMP and Lean Six Sigma certified, with additional product support and service certifications (CMRP, CTSP, CSM) and Uptime Institute credentials (ATD, ATS, AOP)
10+ years of experience with power generation equipment, including reciprocating-engine generators, transfer switches, and spark-ignited systems
Advanced expertise in engine maintenance, natural gas fuel systems, electronics, electromechanical technology, and data center design
Strong working knowledge of mechanical design, AC/DC circuitry, power generation systems, wiring schematics, and connection diagrams
Highly skilled in troubleshooting and independent decision-making, with experience using SAP (or equivalent ERP) and Salesforce

Job Responsibility

Responsible for overseeing a 24/7 consumer support operation of 100+ agents in a high-volume B2C manufacturing environment
Ensure a seamless, customer-centric post-sale experience by driving performance across all support channels, meeting key service metrics, and leading process improvements
Mentors team leaders and collaborates cross-functionally to resolve issues and continuously improve the end-to-end experience
Build, lead, and mentor a high-performing team of field service professionals, setting clear performance metrics and driving continuous development
Develop and execute regional dealer, training, and aftersales/parts support strategies to improve coverage and effectiveness
Oversee troubleshooting and resolution of technical issues for stationary power generation equipment with a speed-to-resolution and quality-first mindset
Implement support strategies and processes that enhance customer satisfaction, operational efficiency, and effective resource balancing
Drive continuous improvement initiatives to reduce downtime, optimize product performance, and elevate service execution
Partner cross-functionally with product development, sales, and technical support to resolve issues and provide feedback for product enhancements
Build and maintain strong client and dealer relationships through proactive communication, reporting, and responsiveness to performance metrics

What we offer

Competitive Benefits: Health, Dental, Vision, 401k and many more
State-of-the-art facility with an onsite gym, walking trails, café, free parking and many employee activities
Scheduled events throughout the year that allow our employees, both current and retirees, to gather together and enjoy their time with their families and co-workers
Enjoy summer hours (Memorial Day – Labor Day)
Pride! When a storm strikes, Generac employees always rise to the occasion
Make a positive impact
The company proudly offers a Volunteer Time Off program, inviting team members to participate in charitable volunteer opportunities on company time
We believe in having fun
We’re an inclusive company that celebrates differences and keeps equity and respect at the forefront
We offer product loan and discount programs

Fulltime

Director, Customer Care

GoFundMe is searching for our next Director, Customer Care to lead our frontline...

Location

Ireland , Dublin

Salary:

Not provided

GoFundMe

Expiration Date

Until further notice

Requirements

7-10+ years of customer care, customer experience, or customer operations leadership, ideally with global scope within a marketplace technology platform (servicing B2B & B2C customers)
Proven experience scaling a support organization across geographies and channels
3+ years experience building customer journeys between internal and vendor partners (BPOs) that optimize customer experience
Deep operational expertise (metrics, workforce planning, support technologies, automation, self-service)
Track record of driving measurable improvements in customer satisfaction, retention, first-contact resolution, cost to serve
Exceptional strategic thinking, strong business acumen, ability to influence senior leadership and cross-functional teams
Excellent communication skills, ability to simplify complex operations for senior stakeholders
Alignment with mission-driven organisations, strong empathy for users and customers

Job Responsibility

Define the global strategy for Customer Care across GoFundMe, aligning with business goals
Serve as the voice of the customer within the leadership team
embed customer insight into product, trust & safety, marketing and operations decisions
Lead our frontline care experience: front-line agents, escalation teams, international support, vendor/BPO relationships
Evolve and track key performance metrics (CSAT, NPS, First Contact Resolution, Average Handle Time, Cost to Serve, Case Deflection, Escalation Rate) and ensure continuous improvement
Introduce process optimization, automation, AI/chatbot/self-service capabilities, workforce planning and analytics to scale effectively and cost-efficiently
Manage global staffing, budgets, resource allocation, quality assurance, training programs, and vendor management
Effective, human driven service delivery during moments of crisis
Organizing special response teams to operate cross functionally ensuring Gofundme is best able to service those most in need
Ensure seamless experience for our users: individual fundraisers, donors, nonprofits and non-profits

What we offer

Make an Impact: Be part of a mission-driven organization making a positive difference in millions of lives every year
Innovative Environment: Work with a diverse, passionate, and talented team in a fast-paced, forward-thinking atmosphere
Collaborative Team: Join a fun and collaborative team that works hard and celebrates success together
Competitive Benefits: Enjoy competitive pay and comprehensive healthcare benefits
Holistic Support: Enjoy financial assistance for things like hybrid work, family planning, along with generous parental leave, flexible time-off policies, and mental health and wellness resources to support your overall well-being
Growth Opportunities: Participate in learning, development, and recognition programs to help you thrive and grow
Commitment to DEI: Contribute to diversity, equity, and inclusion through ongoing initiatives and employee resource groups
Community Engagement: Make a difference through our volunteering program

Chief Marketing Officer

Location

Egypt , Sheikh Zayed City; New Cairo

Salary:

Not provided

Ethics HR

Expiration Date

Until further notice

Requirements

Strong experience of minimum 15 years in marketing leadership with a background in product development and market-driven portfolio building
Ability to think strategically while maintaining a clear, practical view of execution
Proven capacity for sound decision-making, especially when balancing research insights with business realities
Deep appreciation for style, taste, and product aesthetics, with the ability to translate market research into collections that are both functional and appealing
Expertise in market research, product positioning, and international brand management
Entrepreneurial spirit with the ambition and capacity to grow into a CEO-level leader
Strong interpersonal and communication skills for distributor engagement and internal collaboration
Fluent in English (additional languages a plus)

Job Responsibility

Conduct deep market research to identify international Horeca trends, competitor positioning, and customer demands
Map current product portfolio against global standards and highlight opportunities for innovation and differentiation
Define entry strategies for target markets (priority geographies, segment focus, and channel models)
Design a comprehensive, functional collection covering all Horeca needs across cuisines and service styles
Identify trends in shapes, aesthetics, and usability that align with both international standards and brand positioning
Work with internal/external designers: create research-based design briefs to develop shapes and styles aligned with customer needs
Lead the rebranding of Horeca lines and oversee positioning in international markets
Define the value proposition that resonates with hotels, restaurants, and cafés
Ensure the brand’s visual identity and messaging remain consistent across all channels
Develop strategies for selecting and engaging distributors, including whether to collaborate with competitor-linked agents

Director of Data Engineering and Agentic AI Automation

We are looking for a Director of Data Engineering and Agentic AI Automation to l...

Location

United States , San Francisco

Salary:

347000.00 - 490000.00 USD / Year

OpenAI

Expiration Date

Until further notice

Requirements

12+ years in data engineering, with proven experience building and managing enterprise-scale, auditable ETL pipelines and complex datasets
Proficiency in SQL and Python, with demonstrated experience in schema design, data modeling, and orchestration frameworks
Expertise in distributed data processing technologies such as Apache Spark, Kafka, and cloud-native storage (e.g., S3, ADLS)
Deep knowledge of enterprise data architecture, especially within Finance and Supply Chain
Familiarity with financial processes (close, allocations, revenue recognition) and supply chain data models (Supply and demand planning, procurement, vendor master), along with experience in ingesting data from internal engineering systems with large volumes of B2C
Strong track record of partnering with senior business stakeholders and translating complex requirements into scalable technical solutions

Job Responsibility

Build and maintain scalable, auditable data infrastructure that powers accurate financial information, with a focus on revenue recognition, compute attribution, and close automation
Lead and grow teams of analytics engineers, data engineers, and AI engineers to deliver high-impact, intelligent data systems
Guide work across financial close and allocations automation, B2C revenue automation from engineering systems to ERP (including reconciliation with cash and source systems), and other mission-critical financial processes
Design and implement data pipelines connecting ERP, planning, and operational systems, including Oracle Fusion, Anaplan, and Workday
Build and support scalable, audit-proof architecture that enables reliable financial reporting and compliance
Develop data and AI-powered workflows that enhance forecasting accuracy, compliance automation, and operational efficiency
Create and maintain data marts and products that support stakeholders across Revenue, FP&A, Tax, Procurement, Hardware Accounting, and Controller teams
Define and enforce best practices for data modeling, lineage, observability, and reconciliation across finance data domains
Set the technical direction and manage team structure, mentoring engineers and overseeing contractors or system integrators to ensure delivery of high-quality outcomes
Partner with senior leaders across Finance, Engineering, and Infrastructure to align on priorities and integrate new automation capabilities

What we offer

Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
401(k) retirement plan with employer match
Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)
Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)
Mental health and wellness support
Employer-paid basic life and disability coverage
Annual learning and development stipend to fuel your professional growth
Daily meals in our offices, and meal delivery credits as eligible

Fulltime

Finance & BizOps, Marketing

Be the strategic finance partner to our Marketing organization—driving efficienc...

Location

United States , San Francisco

Salary:

Not provided

Lovable

Expiration Date

Until further notice

Requirements

Growth Marketing Strategist: You understand B2C growth mechanics—paid acquisition, organic loops, channel mix, and CAC/LTV dynamics. You can dissect a marketing funnel and partner with Marketing leaders to drive measurable ROI improvements
Technical & Analytical Authority: You have "Excel expert" modeling chops and data skills (SQL, Hex, BI tools) to gain credibility with Marketing leaders. You translate programs into financial impact with precision
Service-First Partner: You bring a proactive, "can-do" attitude to every interaction and own the operationally tedious work required for clean handoffs between teams
Finance & BizOps Veteran: 8+ years of relevant experience, including 4+ years in strategic finance or BizOps supporting Marketing or Growth at a consumer or SaaS technology company. Bachelor's degree in a quantitative field

Job Responsibility

Drive Marketing Efficiency & Planning: Own the financial operating plan for Marketing—budget allocation, campaign ROI analysis, and investment tradeoffs to fuel B2C growth while maintaining unit economics discipline
Own Channel-Level Unit Economics: Build and maintain CAC/LTV and payback models by channel, tying spend to cohorts and retention to guide investment decisions
Operationalize Measurement & Reporting: Create clear, repeatable reporting for Marketing performance (weekly/monthly), including targets, variance analysis, and learnings that translate into action
Support Experimentation & Forecasting: Partner with Marketing to size tests, set success metrics, and forecast impact on growth and unit economics
Build an AI-Native Function: Integrate AI agents and automation into the finance workflow, rejecting manual spreadsheet work for modern infrastructure that moves at Lovable's speed

Fulltime

Head of Inside Sales

At myPOS, the Head of Inside Sales oversees the inside sales/sales support teams...

Location

Bulgaria , Sofia

Salary:

Not provided

myPOS

Expiration Date

Until further notice

Requirements

5+ years of experience leading telesales or inside sales teams, with a track record of improving sales performance and achieving targets
Previous experience with sales transformation projects would be considered a strong advantage
Strong understanding of telesales/inside sales techniques, call quality frameworks, CRM workflows, and high-volume call operations
Experience with dialer systems, call analytics, or sales enablement tools
Background in structured B2C or B2B sales environments
Strong analytical, reporting, and data interpretation skills
Results-driven leadership style with strong communication, coaching, and team development capabilities
Process-oriented mindset with high operational discipline and attention to detail
Effective collaborator able to work cross-functionally
Bachelor’s degree in business, Sales, Management, or a related field

Job Responsibility

Build a centralized, multi-lingual Inside sales team, develop and implement inside sales strategies aligned with sales targets
Full P&L ownership of end-to-end results of inside sales activity
Define KPIs, performance expectations, and productivity benchmarks
Lead forecasting, pipeline visibility, and structured performance reviews
Oversee day-to-day inside sales operations to ensure consistent call quality and process adherence
Manage inbound/outbound calling workflows, follow-up routines, and CRM-driven activities
Implement standardized scripts, call flows, and quality frameworks
Drive operational improvements to enhance sales efficiency and customer experience
Key point of contact and owner of external call center partners
Manage inside sales and sales support activities, including lead follow-up (post-inbound), quote preparation, and supporting the sales cycle

What we offer

Annual salary reviews, promotions and performance bonuses
myPOS Academy for upskilling and training
Unlimited access to courses on LinkedIn Learning
Annual individual training and development budget
Refer a friend bonus as we know that working with friends is fun
Teambuilding, social activities and networks on a multi-national level
Excellent compensation package
25 days annual paid leave (+1 day per year up to 30)
Full “Luxury” package health insurance including dental care and optical glasses
Meal vouchers of 200 BGN per month

Fulltime

Customer Experience and OTC Manager

In this vital role you are responsible for managing day-to-day customer service ...

Location

Colombia , Bogota

Salary:

Not provided

Amgen

Expiration Date

Until further notice

Requirements

Doctorate degree and 2 years of experience in customer service, order-to-cash, supply chain, or customer experience operations within a B2B and/or B2C environment
Master’s degree and 4 years of experience in customer service, order-to-cash, supply chain, or customer experience operations within a B2B and/or B2C environment
Bachelor’s degree and 8 years of experience in customer service, order-to-cash, supply chain, or customer experience operations within a B2B and/or B2C environment
2–4 years of people management experience, preferably in a global or shared services model
Fluent Spanish and English required
French or Portuguese proficiency is a plus
Strong experience with SAP ECC and S/4HANA, specifically within Order-to-Cash (OTC) processes

Job Responsibility

Lead and manage daily operations of assigned customer service teams, ensuring delivery of best-in-class customer experience
Drive improvements in customer satisfaction, response times, resolution quality, and service reliability
Act as a partner concern point for complex customer issues, ensuring timely resolution and root cause mitigation
Ensure consistent execution of global GCX-OTC service models, procedures, SLAs, and critical metrics across the organization
Oversee OTC activities within scope, including customer master data, order management, customer inquiries, product and distribution complaints, and dispute resolution
Ensure adherence to global OTC processes, controls, and performance standards
Maintain audit-ready documentation and adherence to controlled SOP environments
Partner closely with Finance, Accounting, Supply Chain, Quality, Compliance, Commercial, Technology/IS, and outsource partners to resolve issues and optimize workflows
Support alignment and harmonization of service processes across commercial and digital customer channels
Operational triage and issue resolution - serve as a technical liaison between business interested parties and IS teams, translating business needs into technical solutions and ensuring alignment

What we offer

Competitive and comprehensive Total Rewards Plans that are aligned with local industry standards
Competitive benefits
Collaborative culture
Support for professional and personal growth and well-being

Fulltime

B2C Partner Support Agent

Metlen Group

Location:
Greece , Paiania

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
July 24, 2025

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