B2C Partner Support Agent Job at Metlen Group (Paiania)

B2C Partner Support Agent

By joining this role, you'll play a crucial part in building strong dealer relat...

Location

Greece , Paiania

Salary:

Not provided

Metlen Group

Expiration Date

Until further notice

Requirements

Bachelor’s Degree in Business Administration, Communication, Economics, or related fields
1+ years of experience in a customer support or dealer-facing role, ideally within the B2C or retail sector
Proficiency in MS Office
Experience with Reporting and Dashboarding tools (e.g., BI)
Excellent communication and interpersonal skills
Goal-oriented mindset with a focus on results
Self-motivation and ability to work independently

Job Responsibility

Providing product information and support on promotions, discounts, or updates to help dealers sell more effectively
Assisting in troubleshooting product or service issues dealers might face, offering quick solutions to ensure sales remain on track
Coordinating with other teams to ensure dealers receive the necessary support to meet customer demand
Ensuring customer satisfaction by resolving any dealer-related issues that impact the customer experience

What we offer

Competitive remuneration package
Ticket Restaurant
Preferential household electricity plan
Group Health Insurance program
Pension Plan

Fulltime

Director, Customer Care

GoFundMe is searching for our next Director, Customer Care to lead our frontline...

Location

Ireland , Dublin

Salary:

Not provided

GoFundMe

Expiration Date

Until further notice

Requirements

7-10+ years of customer care, customer experience, or customer operations leadership, ideally with global scope within a marketplace technology platform (servicing B2B & B2C customers)
Proven experience scaling a support organization across geographies and channels
3+ years experience building customer journeys between internal and vendor partners (BPOs) that optimize customer experience
Deep operational expertise (metrics, workforce planning, support technologies, automation, self-service)
Track record of driving measurable improvements in customer satisfaction, retention, first-contact resolution, cost to serve
Exceptional strategic thinking, strong business acumen, ability to influence senior leadership and cross-functional teams
Excellent communication skills, ability to simplify complex operations for senior stakeholders
Alignment with mission-driven organisations, strong empathy for users and customers

Job Responsibility

Define the global strategy for Customer Care across GoFundMe, aligning with business goals
Serve as the voice of the customer within the leadership team
embed customer insight into product, trust & safety, marketing and operations decisions
Lead our frontline care experience: front-line agents, escalation teams, international support, vendor/BPO relationships
Evolve and track key performance metrics (CSAT, NPS, First Contact Resolution, Average Handle Time, Cost to Serve, Case Deflection, Escalation Rate) and ensure continuous improvement
Introduce process optimization, automation, AI/chatbot/self-service capabilities, workforce planning and analytics to scale effectively and cost-efficiently
Manage global staffing, budgets, resource allocation, quality assurance, training programs, and vendor management
Effective, human driven service delivery during moments of crisis
Organizing special response teams to operate cross functionally ensuring Gofundme is best able to service those most in need
Ensure seamless experience for our users: individual fundraisers, donors, nonprofits and non-profits

What we offer

Make an Impact: Be part of a mission-driven organization making a positive difference in millions of lives every year
Innovative Environment: Work with a diverse, passionate, and talented team in a fast-paced, forward-thinking atmosphere
Collaborative Team: Join a fun and collaborative team that works hard and celebrates success together
Competitive Benefits: Enjoy competitive pay and comprehensive healthcare benefits
Holistic Support: Enjoy financial assistance for things like hybrid work, family planning, along with generous parental leave, flexible time-off policies, and mental health and wellness resources to support your overall well-being
Growth Opportunities: Participate in learning, development, and recognition programs to help you thrive and grow
Commitment to DEI: Contribute to diversity, equity, and inclusion through ongoing initiatives and employee resource groups
Community Engagement: Make a difference through our volunteering program

Head of Inside Sales

At myPOS, the Head of Inside Sales oversees the inside sales/sales support teams...

Location

Bulgaria , Sofia

Salary:

Not provided

myPOS

Expiration Date

Until further notice

Requirements

5+ years of experience leading telesales or inside sales teams, with a track record of improving sales performance and achieving targets
Previous experience with sales transformation projects would be considered a strong advantage
Strong understanding of telesales/inside sales techniques, call quality frameworks, CRM workflows, and high-volume call operations
Experience with dialer systems, call analytics, or sales enablement tools
Background in structured B2C or B2B sales environments
Strong analytical, reporting, and data interpretation skills
Results-driven leadership style with strong communication, coaching, and team development capabilities
Process-oriented mindset with high operational discipline and attention to detail
Effective collaborator able to work cross-functionally
Bachelor’s degree in business, Sales, Management, or a related field

Job Responsibility

Build a centralized, multi-lingual Inside sales team, develop and implement inside sales strategies aligned with sales targets
Full P&L ownership of end-to-end results of inside sales activity
Define KPIs, performance expectations, and productivity benchmarks
Lead forecasting, pipeline visibility, and structured performance reviews
Oversee day-to-day inside sales operations to ensure consistent call quality and process adherence
Manage inbound/outbound calling workflows, follow-up routines, and CRM-driven activities
Implement standardized scripts, call flows, and quality frameworks
Drive operational improvements to enhance sales efficiency and customer experience
Key point of contact and owner of external call center partners
Manage inside sales and sales support activities, including lead follow-up (post-inbound), quote preparation, and supporting the sales cycle

What we offer

Annual salary reviews, promotions and performance bonuses
myPOS Academy for upskilling and training
Unlimited access to courses on LinkedIn Learning
Annual individual training and development budget
Refer a friend bonus as we know that working with friends is fun
Teambuilding, social activities and networks on a multi-national level
Excellent compensation package
25 days annual paid leave (+1 day per year up to 30)
Full “Luxury” package health insurance including dental care and optical glasses
Meal vouchers of 200 BGN per month

Fulltime

Regional Director of Growth

The Regional Director of Growth is responsible for the performance of field sale...

Location

United States , Phoenix

Salary:

100000.00 - 231540.00 USD / Year

CVS Health

Expiration Date

May 10, 2026

Requirements

5+ years sales leadership experience
Minimum 3 years direct B2C sales experience
Significant track record of delivering sales results
Team leadership experience (8+ direct reports)
Experience Managing Regional Programs
Experience recruiting and developing managers and individual contributors
Experience delivering employee training and coaching programs
Excellent interpersonal skills, ability to work across a matrixed organization
Strong computer skills including: Ability to create and analyze excel spreadsheets, Experience managing through a CRM system such as Salesforce or Zoho
Analytical approach toward sales data & performance

Job Responsibility

Coach and Manage the teams to Execute
Supervising, coaching and mentoring a multi-disciplinary team of 9+
Relentlessly pursuing that team's monthly growth targets through strong leadership, analysis, problem-solving, teambuilding, and coaching
Serve as primary leadership coach for Outreach Executives
Conduct site visits and provide feedback to teams to drive performance
Support expansion efforts for the Region including new center launch activities, hiring and training of sales staff
Lead development of Outreach Staff
Personify and cultivate Oak Street Health Culture
Develop Outreach Executives into strong, motivating sales people
Lead Quarterly Regional Training Programs

What we offer

Affordable medical plan options
401(k) plan with matching company contributions
Employee stock purchase plan
No-cost wellness screenings
Tobacco cessation and weight management programs
Confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources

Fulltime

Key Account Manager

As a Key Account Manager, you will develop Indirect business (Travel Consortia, ...

Location

South Africa , Johannesburg

Salary:

Not provided

Club Med

Expiration Date

Until further notice

Requirements

Degree in tourism industry and/or business preferable
Experience in the tourism Industry in a similar position preferable/Proven success of developing partnerships and brand relevant partners within the tourism industry
Knowledge of Club Med range of services and products, B2B and B2C sales conditions, familiar with local industry commission rates, commercial agreements and systems
Soft skills: Client-oriented, Analytical, Planning & organised, Negotiation, Detail-orientated, Entrepreneurial spirit, Open-minded, Team player, Energetic, Can work autonomously, (Pro)active, target oriented
Technical skills: Microsoft Applications inc. Excel, Word, PowerPoint, Google Docs, Willingness to learn additional internal systems such as Salesforce and the Club Med booking engine, Proficient with online systems and booking tools
Languages: English

Job Responsibility

Build strong relationships and develop the business with existing key accounts
Contribute towards selecting and developing High Potential agencies
Define clear objectives, provide clear reporting, monitor results and set up an adapted action plan
Ensure and facilitate the sales fluidity and quality of customer service
Follow up all high value bookings
Represent the image of Club Med through a professional and high quality of service
Attend and host industry events, presentations and conferences
Develop and animate the business, in line with the key sales priorities and the upmarket strategy
Organize and structure the commercial planning
Optimise the budget available and structure the activity

Fulltime

New

Domino’s Moped Delivery Driver

Love the open road? Use your own moped to deliver smiles (and pizzas!) while ear...

Location

United Kingdom , Mildenhall

Salary:

10.00 - 12.21 GBP / Hour

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Provisional UK driving licence with CBT or full EU/international motorcycle licence
Own moped with valid MOT and insurance
Availability for evenings and weekends (required)
A positive, can-do attitude and great customer service skills

Job Responsibility

Represent Domino’s with a smile and deliver excellent customer service
Deliver products promptly and safely, following all safety procedures
Handle payments correctly and securely
Support your store team during quieter delivery periods

What we offer

Flexible working hours to suit your lifestyle
Staff discount on all your favourite pizzas
Pension scheme
You keep all your tips!
Excellent training and career progression

New

Teller

Wells Fargo is seeking a Teller in our Consumer, Small & Business Banking divisi...

Location

United States , Harrisonburg

Salary:

Not provided

Wells Fargo

Expiration Date

February 04, 2026

Requirements

6+ months of interacting with customers experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Job Responsibility

Support customer engagement by processing teller transactions, sharing digital solutions, and making appropriate introductions to bankers
Complete operational activities while minimizing risks under established policies
Perform routine transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization
Receive direction from managers and exercises judgment within defined policies and procedures
Escalate questions and issues to more experienced roles
Interact with customers and individuals to demonstrate care, build relationships, and complete requested transactions
Identify information and services to meet customers financial needs

Fulltime

!

New

Ms engineer l1

MS Engineer L1 (English, Cantonese and Mandarin Speaking) is responsible for pro...

Location

Malaysia , Cyberjaya

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Diploma, bachelor's degree, or relevant qualification in Information Technology/Computing (or demonstrated equivalent work experience)
Fluency in Mandarin & English (both speaking and writing), Cantonese is good advantage
Entry level experienced candidate in IT field/helpdesk experience are preferred, but fresh graduates are welcomed
Flexible to work in shift patterns as required by the company, which may include 12-hour shifts, and could encompass day, night, or customized working hours.
Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role)

Job Responsibility

Respond to calls /emails/chats received from customer and address the customer needs or route the request accordingly
Provide technical support on operational or maintenance of a personal computers/Applications/ other products/peripherals using documented procedures and available tools
Routinely identify common incidents and opportunities for avoidance as well as general opportunities for incident reduction
Investigate first line incidents assigned and identify the root cause of incidents and problems
Use appropriate troubleshooting techniques by using the relevant FAQs and tools to identify and isolate the defects and follow guidelines on dispatching onsite engineer, if need arises
Responsible to meet customer SLAs agreed in place
Responsible for setting customer expectation and escalate issues in case of need/process related to the higher level to resolve the issue to the customer's complete satisfaction
Appropriately log all calls accurately in helpdesk database/ CRM /ticketing system for proper customer management
Monitors client infrastructure and solutions

Fulltime

B2C Partner Support Agent

Metlen Group

Location:
Greece , Paiania

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
May 22, 2025

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