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B2C Operations Consultant – Volvo

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Return on Investment Ltd

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Location:
United Kingdom , Maidenhead ▼

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Category:
-

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Contract Type:
Not provided

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Salary:

28000.00 GBP / Year
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Job Description:

As a B2C Operations Consultant for Volvo, you’ll play a key role in supporting retail order management, financial operations, and delivery processes. We’re looking for organised, detail-oriented professionals to ensure smooth end-to-end processes for Retail and SME orders. This is an operations-heavy, administration-focused role that thrives on accuracy and efficiency.

Job Responsibility:

  • Manage Volvo retail and SME vehicle orders, including amendments, cancellations, and demonstrator allocations
  • Support financial operations, including vehicle finance contracts, cash sales and retailer communications
  • Coordinate retail delivery with logistics, managing vehicle delivery, registration and finance activation for Volvo vehicles
  • Handle outbound and inbound retailer calls and customer communications in line with company processes and Quality Assurance standards
  • Maintain accurate records in line with company policies

Requirements:

  • Experience in automotive retail operations, financial operations, or customer-facing roles, preferably with Volvo or similar brands
  • Strong administrative and organisational skills with the ability to manage multiple tasks
  • Excellent verbal and written communication skills for liaising with retailers, customers, and internal teams
  • Confident handling outbound and inbound calls while maintaining professional communication standards
  • SAF qualification preferred
  • Flexible and able to support with 8 hour shifts to 6pm and Saturday shifts
What we offer:
  • £500 annual health and wellbeing allowance for gym, wellness apps, or additional healthcare
  • Education bursaries to develop new skills
  • A day off and voucher to celebrate your birthday
  • Company pension scheme
  • Healthcare plans including private medical insurance and dental cover
  • 22 days annual leave rising to 30 with service
  • Subsidised car purchase schemes

Additional Information:

Job Posted:
January 22, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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