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As a B2C Operations Consultant for Volvo, you’ll play a key role in supporting retail order management, financial operations, and delivery processes. We’re looking for organised, detail-oriented professionals to ensure smooth end-to-end processes for Retail and SME orders. This is an operations-heavy, administration-focused role that thrives on accuracy and efficiency.
Job Responsibility:
Manage Volvo retail and SME vehicle orders, including amendments, cancellations, and demonstrator allocations
Support financial operations, including vehicle finance contracts, cash sales and retailer communications
Coordinate retail delivery with logistics, managing vehicle delivery, registration and finance activation for Volvo vehicles
Handle outbound and inbound retailer calls and customer communications in line with company processes and Quality Assurance standards
Maintain accurate records in line with company policies
Requirements:
Experience in automotive retail operations, financial operations, or customer-facing roles, preferably with Volvo or similar brands
Strong administrative and organisational skills with the ability to manage multiple tasks
Excellent verbal and written communication skills for liaising with retailers, customers, and internal teams
Confident handling outbound and inbound calls while maintaining professional communication standards
SAF qualification preferred
Flexible and able to support with 8 hour shifts to 6pm and Saturday shifts
What we offer:
£500 annual health and wellbeing allowance for gym, wellness apps, or additional healthcare
Education bursaries to develop new skills
A day off and voucher to celebrate your birthday
Company pension scheme
Healthcare plans including private medical insurance and dental cover