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B2B Restaurant Trainer

Spain, Madrid · Job Posted May 16, 2026
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Job Description

The B2B Trainer is responsible for onboarding, configuring, and adapting our software solutions to the operational needs of each restaurant partner. You will act as a consultant for restaurateurs, understanding their workflows, challenges, and business goals in order to tailor TheFork solutions to their reality and maximize adoption. Configure and personalize our tools according to each restaurant’s operational needs and business model.

Job Responsibility

  • Onboarding, configuring, and adapting our software solutions to the operational needs of each restaurant partner
  • Consult for restaurateurs, understanding their workflows, challenges, and business goals to tailor solutions and maximize adoption
  • Configure and personalize tools according to each restaurant’s operational needs and business model
  • Focus on training our restaurants in our software solutions
  • Adapt your pitch to many types of restaurants by phone, in the restaurant, or running virtual trainings
  • Getting restaurants to understand that digitalization is a step for their development
  • Make restaurants change their way of working and use our services appropriately
  • Create needs to upsell and cross-sell products
  • Travel
  • Collect and share feedback from restaurants with product teams
  • Collaborate closely with Sales and Account Managers for smooth onboarding and long-term adoption
  • Work independently to meet individual goals tracking training effectiveness and adoption KPIs
  • Support continuous learning by creating training materials (guides, videos, webinars)
  • Act as a product ambassador, up to date on new features

Requirements

  • Self-motivation and a proactive attitude
  • Strong storytelling and presentation skills
  • Empathy and active listening
  • Resilience and patience
  • Data-driven mindset
  • Organizational and time management skills
  • Flexibility and adaptability in a fast-changing tech environment
  • Pedagogical orientation
  • Problem-solving skills
  • Experience with e-learning platform and SAAS systems
  • Strong ability to influence at all levels, strong instruction and teaching skills
  • Previous experience of at least one year in a commercial, prospecting and customer management B2B online environment and / or leisure-restoration
  • Languages: Native in Spanish and High Level of English
  • Excellent communication and people skills
  • Serious and committed, with polite and positive attitude
  • Experience with restaurants
  • Knowledge of Salesforce a bonus

Nice to have

Knowledge of Salesforce a bonus

What we offer

  • An awesome team
  • Permanent Contract
  • Flexible working environment (2 days home office per week)
  • Competitive fixed salary, bonus and equity
  • Lunch vouchers available for each working day
  • International teams
  • Highly inclusive working environment
  • Lifestyle benefits (reimburse physical, leisure activities, family support, travel etc)
  • Continuous learning and development programs
  • Free access to the Calm app
  • Program dedicated to work/life balance
  • Health insurance fully covered by the company
  • Life Insurance and Disability at no cost to the employee
  • Amazing offices with dining, coffee point on each floor, and leisure area
  • Team building events

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